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novomind iMAIL: response management for your contact centre


Are you looking for uniform and professional response management, including the area of written customer communication, such as email, social media, SMS, faxes and letters?

novomind iMAIL - multichannel response management for your contact center

Then we’ve got the perfect customer communications software for you: novomind iMAIL

novomind iMAIL is the best way to support your service team when processing customer enquiries: The software solution analyses and categorises the concerns of customers – even in different languages – and passes on suitable reply suggestions and text blocks to the relevant staff. These automated processes reduce processing times while enhancing the quality of the responses and maintaining a stable level of service that is less dependent on employee performance. Every customer centre can ensure a high quality of service with this mail management software. 

Other advantages & features of novomind iMAIL

  • Centralised knowledge pool for your team
    At the heart of the application is the common knowledge base, which is available for all response channels. It is administered and maintained centrally. Amendments and additions are thus available immediately on all channels.

  • Simple and flexible integration in your back-end systems (CRM, DMS, CTI,…)

  • Modular expandibility
    novomind iMAIL is part of the integrated agent interface novomind iAGENT and can be expanded at any time to include

    • Multi-client capable
      novomind iMAIL is multi-client capable and thus particularly suitable for use in modern call centres.

    • A multiple-award winning, widely used solution 
      The customers of novomind iMAIL have been awarded the TÜV quality seal several times.



    We will get back to you as soon as possible.

    novomind AG
    Bramfelder Chaussee 45
    22177 Hamburg

    Tel.: +49.40.80 80 71 - 0
    Fax: +49.40.80 80 71 - 100



    Thank you for your interest in novomind E-Business solutions.


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