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Are you looking for uniform and professional response management, including the area of written customer communication, such as email, social media, SMS, faxes and letters?
Then we’ve got the perfect customer communications software for you: novomind iMAIL
novomind iMAIL is the best way to support your service team when processing customer enquiries: The software solution analyses and categorises the concerns of customers – even in different languages – and passes on suitable reply suggestions and text blocks to the relevant staff. These automated processes reduce processing times while enhancing the quality of the responses and maintaining a stable level of service that is less dependent on employee performance. Every customer centre can ensure a high quality of service with this mail management software.
Other advantages & features of novomind iMAIL
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Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100