Contact centre solutions
The same answers to
the same questions
Virtual advisors are able to answer the majority of the contact centre relevant questions in real time and with a case-closing response. With this you optimise the advisory process and help ease the workload of your service centre regarding recurring questions. The non-standard and realistic dialogue helps your customers find their desired information in the quickest way possible.
Support your customers with individual advice – without a media break and waiting times
On the basis of a knowledge databank which has been especially adapted to the company, the virtual advisor is available with information on all relevant subjects and supports customers, e.g. also with online shopping, 24/7. If the virtual advisor is unable to help he will forward the enquiry via e-mail, live chat, callback or co-browsing to a service centre employee.
By means of a link, the virtual advisor always has access to further knowledge and also incorporates information from external sources – for example content management systems – in his professional answers.
A virtual advisor offers numerous assistant functions which optimise the advisory process and simplify transactions for the customer.
"clever & smart": the virtual advisor
What advantages does the virtual advisor offer?
Bramfelder Chaussee 45
Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100