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novomind iHELP: virtual advisors "clever & smart"

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Virtual advisors are able to answer the majority of the contact centre relevant questions in real time and with a case-closing response. With this you optimise the advisory process and help ease the workload of your service centre regarding recurring questions. The non-standard and realistic dialogue helps your customers find their desired information in the quickest way possible.

Support your customers with individual advice – without a media break and waiting times

On the basis of a knowledge databank which has been especially adapted to the company, the virtual advisor is available with information on all relevant subjects and supports customers, e.g. also with online shopping, 24/7. If the virtual advisor is unable to help he will forward the enquiry via e-mail, live chat, callback or co-browsing to a service centre employee.

By means of a link, the virtual advisor always has access to further knowledge and also incorporates information from external sources – for example content management systems – in his professional answers.

A virtual advisor offers numerous assistant functions which optimise the advisory process and simplify transactions for the customer.

"clever & smart": the virtual advisor


  • Flexible & proactive
  • Dialogue strategies can be easily expanded
  • Multi-lingual
  • Service and marketing relevant data

What advantages does the virtual advisor offer?

  • Customer communication in real time
    As a personal and skilled advisor, the virtual employee interactively guides your customers through the website, informs, searches, finds, helps and navigates ...

  • 24 hour service
    Companies can rely on their virtual advisor 24/7. 

  • More purchase transactions
    The individual advice and support in the check-out process considerably increases the likelihood of a purchase or online transaction completion.

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novomind AG
Bramfelder Chaussee 45
22177 Hamburg
Germany

Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100
info@novomind.com

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