Contact centre solutions
The same answers to
the same questions
The FAQ centre is the simplest form of web self service. With novomind iHELP we support companies in setting up a customer oriented FAQ centre on the website with the goal of optimum contact avoidance.
Pimp your FAQ centre - with novomind iHELP for intelligent web self service
On the basis of our dynamic FAQ centre we combine the SEO optimised website search with the FAQ search in the knowledge databank. The auto suggest function supports customers in entering their questions and, with this, makes it easier to find the right answer.
Within our application we also provide an evaluation function and offer customers the opportunity to contact us using the contact form, call-back, live chat or co-browsing.
"quick & easy": the intelligent FAQ software
What advantages does the dynamic FAQ software offer?
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Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100