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novomind iHELP: the dynamic FAQ software "quick & easy"

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The FAQ centre is the simplest form of web self service. With novomind iHELP we support companies in setting up a customer oriented FAQ centre on the website with the goal of optimum contact avoidance.

Pimp your FAQ centre - with novomind iHELP for intelligent web self service

On the basis of our dynamic FAQ centre we combine the SEO optimised website search with the FAQ search in the knowledge databank. The auto suggest function supports customers in entering their questions and, with this, makes it easier to find the right answer.

Within our application we also provide an evaluation function and offer customers the opportunity to contact us using the contact form, call-back, live chat or co-browsing.

"quick & easy": the intelligent FAQ software


  • dynamic
  • simple maintenance
  • highly flexible
  • can prioritise items

What advantages does the dynamic FAQ software offer?


    • Modern FAQ software management
      Structured overview of all FAQs in the knowledge basis with Google indexing
    • Simple maintenance
      Dynamic and prioritised viewing of FAQ rules for revision
    • External knowledge
      Linking to further knowledge from the FAQ software e.g. content management systems etc.

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    novomind AG
    Bramfelder Chaussee 45
    22177 Hamburg
    Germany

    Tel.: +49.40.80 80 71 - 0
    Fax: +49.40.80 80 71 - 100
    info@novomind.com

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