Contact centre solutions
The same answers to
the same questions
A company’s website is the most frequently used contact channel of customers. Here companies can get a head start with a user friendly web self service. Web self service is becoming increasingly popular and offers, as one of the most cost efficient service and support channels, 24/7 accessibility for your customers. This, in turn, increases customer satisfaction whilst, at the same time, reducing service costs.
Automate your customer service and reduce costs with intelligent web self services
More than 80 per cent of all customer enquiries are standard questions which can be answered fully automated, cost efficiently and with a case-closing response in real time. Our self service technologies spare your service centre from trivial and frequently asked questions – key word: contact avoidance.
The novomind iHELP software combines the advantages of a dynamic FAQ centre with the strengths of comfortable free text entry. The dialogue is based on linguistic text analysis which recognises natural speech taking error tolerance into consideration.
novomind iHELP offers efficient support in the contact centre
The novomind iHELP software is the technical basis which offers, as an ideal addition to the classic media such as telephone, mail and live chat, various areas of use: dynamic FAQ centre, virtual advisor, sales assistant, navigation scout or form assistant.
What advantages does the novomind iHELP self service software offer?
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Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100