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novomind iHELP: web self service in online communication


A company’s website is the most frequently used contact channel of customers. Here companies can get a head start with a user friendly web self service. Web self service is becoming increasingly popular and offers, as one of the most cost efficient service and support channels, 24/7 accessibility for your customers. This, in turn, increases customer satisfaction whilst, at the same time, reducing service costs.

novomind iHELP - Web Self Service

Automate your customer service and reduce costs with intelligent web self services

More than 80 per cent of all customer enquiries are standard questions which can be answered fully automated, cost efficiently and with a case-closing response in real time. Our self service technologies spare your service centre from trivial and frequently asked questions – key word: contact avoidance.

The novomind iHELP software combines the advantages of a dynamic FAQ centre with the strengths of comfortable free text entry. The dialogue is based on linguistic text analysis which recognises natural speech taking error tolerance into consideration.

novomind iHELP offers efficient support in the contact centre

The novomind iHELP software is the technical basis which offers, as an ideal addition to the classic media such as telephone, mail and live chat, various areas of use: dynamic FAQ centre, virtual advisor, sales assistant, navigation scout or form assistant.

What advantages does the novomind iHELP self service software offer?

  • Supports the service centre
    The use of natural speech dialogue systems answers standard questions already on the website – calls and e-malls are, therefore, avoided.
  • 24/7 customer service
    The users receive their relevant information in real time – software controlled and 24/7.
  • Cost reduction
    Supports classic media with automated customer service with the goal of a high, first time solution rate.



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novomind AG
Bramfelder Chaussee 45
22177 Hamburg

Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100



Thank you for your interest in novomind E-Business solutions.


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