Contact centre solutions
The same answers to
the same questions
Companies and organisations that have dealings with large numbers of customers are now facing the challenge of answering as many queries as possible on first contact, within a very short period of time and with high quality standards from start to finish.
Sophisticated customer communication for contact centres on all channels
With the two product lines novomind iAGENT and novomind Self Service Solutions, we support these requirements for all standard communication channels in contact centres (email, letter, fax, SMS, live chat, Web, social media and telephone).
novomind iAGENT brings together what belongs together
With novomind iAGENT, your contact centre agents have all IT applications for customer management at their disposal in the form of a web-based interface:
Lively customer dialogue with web self services
Bramfelder Chaussee 45
Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100