Home » Solutions  » Contact Center

Self service, FAQ and contact center software for intelligent response management

Companies and organisations that have dealings with large numbers of customers are now facing the challenge of answering as many queries as possible on first contact, within a very short period of time and with high quality standards from start to finish.

Sophisticated customer communication for contact centres on all channels

With the two product lines novomind iAGENT and novomind Self Service Solutions, we support these requirements for all standard communication channels in contact centres (email, letter, fax, SMS, live chat, Web, social media and telephone).

Customer contact software for intelligent customer communication

novomind iAGENT brings together what belongs together

With novomind iAGENT, your contact centre agents have all IT applications for customer management at their disposal in the form of a web-based interface:

  • novomind iMAIL:structured mail management for email, social media and written correspondence, including letter module, among other things
  • novomind iCLAIM: complaints management software for customer services including monitoring and reporting
  • novomind iCHAT:text-based web chat dialogue with a real conversational partner in the service centre, including co-browsing
  • novomind iCALL: Call answering and efficient capture of telephone calls in the contact centre with access to customer-relevant data – with the option of multimedia blending

Lively customer dialogue with web self services

Furthermore, we offer the technical basis for automated dialogues with our customer self-service solution novomind iHELP – e.g. in the form of a dynamic FAQ centre or virtual advisor.

CONTACT WE ARE THERE FOR YOU

CALL BACK FEATURE


We will get back to you as soon as possible.

novomind AG
Bramfelder Chaussee 45
22177 Hamburg
Germany

Tel.: +49.40.80 80 71 - 0
Fax: +49.40.80 80 71 - 100
info@novomind.com

CONTACT FORM

NEWSLETTER

Thank you for your interest in novomind E-Business solutions.



NETWORK

Follow us!