--- title: novomind MEA description: As a software company with an office in Dubai, novomind MEA covers several parts in the Middle East and Africa. ➜ Find out more about novomind MEA! url: https://www.novomind.com/en/novomind-mea/ markdown_url: https://www.novomind.com/en/novomind-mea.md type: page slug: novomind-mea author: mmeyer published: 2022-09-09T11:26:26Z modified: 2026-04-15T06:39:27Z language: en-US word_count: 1056 tokens: 1909 --- # novomind MEA About novomind MEA Every market has its own needs in terms of customer service. With our location in the Middle East and Africa (MEA), we serve these special needs in customer service. We specialise in chatbots and the digitalisation of public administration. Contact us Customer service on the rise We know our way around Digital and automated customer service is in high demand in the Middle East and Africa (MEA). We provide the tools and services required – and we do it all onsite. As a sales company for novomind AG based in Dubai and Cairo, we have been serving customers in the southern and eastern Mediterranean region since 2018 – and above all, scoring points with tailor-made offers and maximum customer proximity. Our in-house developers, solution experts, support and digitalisation consultants speak several languages and communicate with our customers as equals. They know the special features of the different MEA markets, as well as the legal and special requirements of public clients and institutions. Such expertise enables us to tailor our solutions specifically to the requirements of companies and organisations in the Middle East and Africa. Together with our customers, we develop perfect software solutions. Our development has shown that this is the correct approach: in recent years, we have continued to grow, and now serve more than 30 clients in the region. In addition to our advisory and implementation expertise, our outstanding customer service portfolio is particularly convincing. In fact, customer service via email, chat and chatbot, WhatsApp and other digital touchpoints, are much more prevalent in the MEA region than in Europe. Strategic partnership with Amazon Web Services novomind MEA has achieved AWS certification for novomind iAGENT platform as a qualified AWS solution. This ensures top-notch performance, scalability, and security for your customer engagement and contact center operations. As an AWS Partner, novomind MEA is now equipped to harness the power of cloud technology and deliver even more innovative solutions to meet your business needs. Amazon Web Services is a global leader in cloud computing, offering a wide range of services that empower businesses to innovate and scale rapidly. By partnering with AWS, we can offer you the best cloud solutions the industry has to offer. Contact us Available 24/7, 365 days a year Omnichannel contact center software that wows both agents and customers. Find out more Dubai AI Seal novomind MEA has officially been awarded the Dubai AI Seal Enterprise by the Dubai Centre for Artificial Intelligence (DCAI), part of the Dubai Future Foundation. More about the AI seal Strong partners Strong alone, unbeatable together Our partnerships for your success​ Reap the benefits from the strengths and expertise of our extensive, international partner network. Get to know our partners! Find out more Founded in Hamburg, at home across the world novomind international From Egypt to South Africa, from Singapore to the United Arab Emirates – our experienced teams work worldwide on software solutions that perfectly match our customers’ needs. The work we do in the field of messaging goes through the novomind AG subsidiary novomind messaging GmbH in Hamburg. Our location novomind MEA FZCO Dubai Silicon Oasis, DSO HQ Building, office A106-2&3&4, PO Box 342073 Dubai, United Arab Emirates   Phone: +971.4.371 25 97 Fax: +971.4.371 25 98 Email: info@novomind-mea.com Still have questions? Hossam Amer CEO & Co-founder of novomind MEA, CX & AI Senior Consultant Novo-letter Novo-icons-03-033 Linkedin Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com We look forward to receiving your email Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com