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Press releases

Press releases Customer Service

Tenant service on all channels: novomind and Spiri.Bo agree forward-looking partnership

Hamburg-based technology alliance for efficient digital tenant service / novomind iAGENT customer service software and chatbot Lisah for intelligent...

Press releases PIM Shop

The Wine Company launches new online shop from novomind

Multi-language capability of novomind iSHOP slashes relaunch time for Swedish wine merchant / Multi-site technology from Hamburg-based software...

Press releases PIM Shop

Tesdorpf launches new online shop from novomind

Fine wines from all over the world on the platform of Tesdorpf parent company Hawesko / Short relaunch time of only two months during ongoing...

Press releases PIM Shop

OSP and novomind win Focus Discount AG as new customer

OSP implements iPIM and iSHOP systems

Press releases Customer Service

novomind and IP Dynamics receive certification for Mitel contact center connection

Hamburg-based IT partners meet the quality requirements of the Canadian telephone system manufacturer for connection to Mitel MiVoice Business

Press releases PIM

novomind and brix IT Solutions from Switzerland enter into strategic partnership

Swiss specialist for DAM, PIM, BPM and publishing solutions offers novomind iPIM / novomind Connector synchronizes product information and product...

Press releases PIM Shop

Education specialist Betzold relies on software infrastructure from novomind for its new B2B online shop for large customers

Education specialist and mail order company for teaching materials simplifies large orders / Additional B2B web shop with novomind iSHOP and novomind...

Press releases Shop

New feature for Müller online shop, as novomind implements home delivery service

Retail company from the drugstore segment relies on novomind iSHOP software / Checkout redesigned in record time / Shopping cart combines home...

Press releases Customer Service

One for all: novomind integrates Microsoft Teams into omni-channel customer service communication

novomind iAGENT customer service platform as a central all-in-one solution down to the back office / Customer queries answered even more efficiently /...

Press releases Shop

Double award for creativestyle and novomind: Hallhuber and Mammut win Shop Usability Award 2020

The annual Shop Usability Award honors the best and most user-friendly online shops in the German-speaking area. Hallhuber and Mammut are among this...

Press releases PIM Marketplace

A powerful duo: PUMA relies on novomind iMARKET and novomind iPIM for international marketplace integration

Now also in South Africa: marketplace software for PUMA in use on all continents / Product data supply to PUMA brand stores in all regions and...

Press releases PIM Shop

novomind and OSP create digital shop window for professional craftsmen’s products: Behrens Group launches B2B web shop as a showroom for its KMR trade brand

Joh. Friedrich Behrens AG relies on novomind and OSP for digitalization / novomind iSHOP and iPIM system from a single source / short and completely...

Press releases PIM Customer Service Shop Marketplace Corporate

Courage to experiment: novomind at DMEXCO @home

Masterclasses, live sessions and strong partners: novomind will offer a divers program on the virtual trade fair platform / Presentation of the...

Press releases Corporate

Growth continued: novomind Group generates over EUR 46 million in revenues and is optimistic about the future

Hamburg-based software developer again grows at double-digit rate in 2019 / Revenues up 10%; more than 20 new customers in Commerce and Customer...

Press releases PIM

GRUBE relies on novomind iPIM for e-commerce and efficient data publishing

Specialist retailer for forestry and hunting equipment introduces central high-quality product information management system for 14 European online...

Press releases Customer Service

novomind MEA: Al Zahra Hospital Dubai uses chatbot and AI to optimize its appointments service

novomind iAGENT from Hamburg-based software developer in use / Customer service platform with several digital channels including live chat, WhatsApp...

Press releases PIM

novomind – innovation partner of Volkswagen AG

The software experts from Hamburg are part of VW’s agile project team for the development of future-oriented mobility concepts / novomind iPIM is a...

Press releases Customer Service

New customer service channel: novomind offers Google’s Business Messages

Chats with brands directly via Google Search or Maps facilitate customer communication / Easy integration into novomind iAGENT omni-channel contact...

Press releases Shop

HALLHUBER launches new online shop from novomind

Relaunch: fashion company relies on SHOP and PIM system from a single source / High performance, dynamics and user-friendliness for a...

Press releases Corporate

novomind receives TISAX certification for information security

Hamburg-based software developer meets IT security standard of the automotive industry


Press releases PIM Shop

Online packaging: New B2B shop launched with software package from novomind

Everything from a single source in only three months: Shop and PIM system plus customer service for top performance / Targeted at online merchants

Press releases PIM Shop

Joh. Friedrich Behrens AG: New customer for OSP and novomind

OSP and novomind support Behrens Group in digitalization

Press releases PIM Shop

Vinos launches new online shop from novomind

Multiple award-winning specialist retailer for Spanish wines expands successful e-commerce segment / SHOP and PIM from a single source


Press releases Customer Service Shop

Staying in touch despite the coronavirus outbreak – novomind facilitates online communication with citizens, customers and patients

Health chatbot supports patient dialog / Business chatbot and video/audio chats take the pressure off corporate service centers


Press releases Shop

Stockings at the click of a mouse: Falke launches international online shop using novomind software

Lifestyle brand relies on novomind iSHOP for relaunch / New web shop makes FALKE and Burlington brands available in 28 countries

Press releases Corporate

Top prize-winner at Hamburg’s Best Employers competition novomind wins award for twelfth consecutive time

Software developer for commerce and customer service again garners five-star rating in the 2020 edition of the Hamburg business award

Press releases Customer Service

novomind iAGENT FAQ center of Renault Bank direkt uses AI to answer all questions

Intelligent novomind software solution ensures 24/7 customer service


Press releases Corporate

novoinsight 2019: Red carpet for the “Digital Stars” from commerce and customer service

More than 500 participants at novomind annual conference mark new record / Ideas, truths and visions for intelligent online business / “Hello World”...

Press releases News PIM Shop

International relaunch: New Gerry Weber online shop relies on software infrastructure from novomind

Fashion and lifestyle company relies on new platform for three brands – PIM and SHOP system from a single source.

Press releases Customer Service

novomind messaging API simplifies integration of WhatsApp Business solution and other services

New messaging solution from novomind enables flexible integration into existing system landscapes with individual front-ends / Premiere at DMEXCO...

Press releases

Focus on Messaging – novomind Presents Omni-channel Commerce and Customer Service at DMEXCO

New standards in the customer journey: shop system, PIM system, marketplace integration and customer service from a single source / novomind and its...

Press releases Customer Service

Middle East/Africa: Abu Dhabi National Insurance Co. - ADNIC relies on novomind iAGENT for its contact center

novomind MEA provides omnichannel customer service software for a leading insurance company in the MENA region / WhatsApp Business Solution as an...

Press releases Shop

Swiss travel and outdoor retailer Transa launches new online shop with software infrastructure from novomind

Conversion rate doubled after relaunch: novomind iSHOP replaces legacy system / product data management with novomind iPIM


Press releases Customer Service

Messenger commerce 2019: novomind demonstrates effective real-time consulting at the K5 Conference in Berlin

Omni-channel experts from Hamburg show the bridge function between commerce and customer service / Booth #19


Press releases Corporate

IP Dynamics and novomind conclude a far-reaching partnership

Long-term cooperation agreed for modern Omnichannel solutions in Contact Centers

Press releases Corporate

Fit for the future: novomind increasingly focuses on messaging services as a bridge between commerce and customer service

Experts for omnichannel communication: software developers pool messaging expertise in a specialized subsidiary


Press releases Corporate

Continued growth: novomind generates revenues in excess of EUR 34 million and continues its international expansion

Hamburg-based software developer grows at double-digit rate for 13th consecutive year / Revenues up by 10%, more than 25 new customers in e-commerce...

Press releases Customer Service

Efficient omni-channel service for the personalized customer journey

CCW 2019: novomind iAGENT integrates WhatsApp Business API and Call / Intelligent customer service on all channels


Press releases Corporate

novomind garners five-star rating as one of “Hamburg’s Best Employers in 2019”

Commerce and customer service software developer among the award-winners in Hamburg’s employer competition for the 11th consecutive time

Press releases Corporate

novomind expands its Management Board

Hamburg-based software expert sets the course for internationalization and expands its partner network / Long-serving executives move up the ladder

novomind AG Rostock
Press releases Corporate

novomind opens branch in Rostock

Hamburg-based commerce and customer service software experts now operate also on the Baltic Sea / Third branch following Alexandria and Dubai /...

Press releases Shop

B.O.C. uses novomind software to launch new online shops

The bicycle dealer improves the performance of its shops and gives them a modern look and feel with novomind iSHOP

Press releases News Corporate

novoinsight 2018: Messenger Commerce, Artificial Intelligence and the “Stupidity of Digital Customers”

novomind’s annual conference presents the whole gamut of modern commerce and customer service software / Record attendance of 400 participants under...

novomind auf der DMEXCO 2018
Press releases Corporate

Real-time advice: novomind presents messenger commerce at DMEXCO

Everything from a single source: shop system, PIM system, marketplace integration and customer service for the personalized customer journey / All...

Press releases Customer Service

novomind launches WhatsApp Business solution with novomind iAGENT

novomind iAGENT’s omni-channel customer service software can now service WhatsApp for two-way customer communications

Press releases Shop

Müller drugstore chain strengthens its omni-channel strategy and launches new online shop with software from novomind

Trading company Müller has revised its corporate website as well as its online shop from scratch both technically and in terms of contents. The focus...

Press releases PIM Shop

Quality first: Mountaineering brand Mammut now operates US online shop with software from novomind

Previous system replaced with novomind iSHOP / novomind iPIM used for product information management / Focus on emotional shopping


Press releases PIM Shop

First platform for timber traders uses novomind iSHOP

HolzLand trade group makes online shop available to partners / novomind iPIM supplies the product data

Press releases News Corporate

Launch of Dubai subsidiary marks novomind’s entry in Middle Eastern, Africa and North African Markets

Hamburg-based software developer continues to internationalise its business / local subsidiary company complements novomind’s MEA strategy


novomind News
Press releases News Corporate

Successful growth continues, as novomind generates EUR 31 million in revenue and expands internationally

Hamburg-based software developer grows at double-digit rate for the 12th consecutive time / Revenues up by 12%, 25 new customers in E-commerce and...

Press releases News Customer Service

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...

Mobile SDK novomind iAGENT
Press releases Customer Service

Swift and simple integration – the novomind iAGENT Mobile Software Development Kit

novomind provides Mobile Software Development Kit for modules of the novomind iAGENT customer service software / Faster and less complex integration...

Press releases Customer Service

Intelligent software for efficient working and happy customers

novomind presents new features of the novomind iAGENT customer service software as well as new Supervisor at CCW in Berlin

TOM TAILOR GROUP setzt auf novomind iPIM
Press releases News PIM

TOM TAILOR GROUP relies on novomind iPIM for state-of-the-art product data management in e-commerce

International rollout for TOM TAILOR and BONITA brands

Press releases Customer Service

Face-to-face advice over the web: Lower Saxony’s Consumer Advice Centre opts for video chat solution from novomind

WebRTC technology for convenient online communication in real time novomind iSHOP
Press releases News Shop

New shop system: the online shop now with novomind iSHOP

novomind iSHOP and novomind iPIM for optimised performance

novoinsight: Jochen Schweizer und Peter Samuelsen
Press releases News Corporate

novoinsight 2017: Artificial intelligence – and everything runs automatically?

Annual conference of novomind showcases software technologies and visions / 350 participants mark new record / Keynote by Jochen Schweizer

Mammut Online-Shop novomind
Press releases News PIM Shop

Aiming high: Mountaineering brand Mammut launches new online shop with software from novomind

Better performance: novomind iSHOP replaces old system / novomind iPIM used for project data management / Project managed by denkteich

novomind dmexco Messestand 2017
Press releases Corporate

Intelligent and flexible: novomind makes planning e-commerce success easy

At dmexco (Hall 7, Booth B 030), the Hamburg-based software expert will showcase modern omni-channel commerce with novomind iSHOP for the first time...

Press releases News Corporate

Top performance also in 2016: novomind generates EUR 27.8 million in revenues and continues to grow

Hamburg-based software developer records double-digit growth for 11th consecutive year / 15 percent increase in revenues, 20 new clients in e-commerce...

Press releases News Customer Service

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes

MARC O'POLO Online-Shop
Press releases News PIM

novomind helps MARC O’POLO increase the product data quality of its online shop with novomind iPIM

The Hamburg-based software developer novomind supports the centralisation and enhancement of product data of the premium casual lifestyle brand with...

Press releases PIM

Operating in style – fashion company BRAX now uses novomind also for product data management

BRAX product data management and marketplace integration in cooperation with novomind