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Press releases

News&Events overview

Press releases Customer Service

Middle East/Africa: Abu Dhabi National Insurance Co. - ADNIC relies on novomind iAGENT for its contact center

novomind MEA provides omnichannel customer service software for a leading insurance company in the MENA region / WhatsApp Business Solution as an...
Press releases Shop

Swiss travel and outdoor retailer Transa launches new online shop with software infrastructure from novomind

Conversion rate doubled after relaunch: novomind iSHOP replaces legacy system / product data management with novomind iPIM
Press releases Customer Service

Messenger commerce 2019: novomind demonstrates effective real-time consulting at the K5 Conference in Berlin

Omni-channel experts from Hamburg show the bridge function between commerce and customer service / Booth #19
Press releases Corporate

IP Dynamics and novomind conclude a far-reaching partnership

Long-term cooperation agreed for modern Omnichannel solutions in Contact Centers
Press releases Corporate

Fit for the future: novomind increasingly focuses on messaging services as a bridge between commerce and customer service

Experts for omnichannel communication: software developers pool messaging expertise in a specialized subsidiary
Press releases Corporate

Continued growth: novomind generates revenues in excess of EUR 34 million and continues its international expansion

Hamburg-based software developer grows at double-digit rate for 13th consecutive year / Revenues up by 10%, more than 25 new customers in e-commerce...
Press releases Customer Service

Efficient omni-channel service for the personalized customer journey

CCW 2019: novomind iAGENT integrates WhatsApp Business API and Call / Intelligent customer service on all channels
Press releases Corporate

novomind garners five-star rating as one of “Hamburg’s Best Employers in 2019”

Commerce and customer service software developer among the award-winners in Hamburg’s employer competition for the 11th consecutive time
Press releases Corporate

novomind expands its Management Board

Hamburg-based software expert sets the course for internationalization and expands its partner network / Long-serving executives move up the ladder
novomind AG Rostock
Press releases Corporate

novomind opens branch in Rostock

Hamburg-based commerce and customer service software experts now operate also on the Baltic Sea / Third branch following Alexandria and Dubai /...
Press releases Shop

B.O.C. uses novomind software to launch new online shops

The bicycle dealer improves the performance of its shops and gives them a modern look and feel with novomind iSHOP
novoinsight_2018
Press releases Corporate

novoinsight 2018: Messenger Commerce, Artificial Intelligence and the “Stupidity of Digital Customers”

novomind’s annual conference presents the whole gamut of modern commerce and customer service software / Record attendance of 400 participants under...
novomind auf der DMEXCO 2018
Press releases Corporate

Real-time advice: novomind presents messenger commerce at DMEXCO

Everything from a single source: shop system, PIM system, marketplace integration and customer service for the personalized customer journey / All...
Press releases Customer Service

novomind launches WhatsApp Business solution with novomind iAGENT

novomind iAGENT’s omni-channel customer service software can now service WhatsApp for two-way customer communications
Press releases Shop

Müller drugstore chain strengthens its omni-channel strategy and launches new online shop with software from novomind

Trading company Müller has revised its corporate website as well as its online shop from scratch both technically and in terms of contents. The focus...

Press releases PIM Shop

Quality first: Mountaineering brand Mammut now operates US online shop with software from novomind

Previous system replaced with novomind iSHOP / novomind iPIM used for product information management / Focus on emotional shopping
Press releases PIM Shop

First platform for timber traders uses novomind iSHOP

HolzLand trade group makes online shop available to partners / novomind iPIM supplies the product data
News Press releases Corporate

Launch of Dubai subsidiary marks novomind’s entry in Middle Eastern, Africa and North African Markets

Hamburg-based software developer continues to internationalise its business / local subsidiary company complements novomind’s MEA strategy
novomind News
News Press releases Corporate

Successful growth continues, as novomind generates EUR 31 million in revenue and expands internationally

Hamburg-based software developer grows at double-digit rate for the 12th consecutive time / Revenues up by 12%, 25 new customers in E-commerce and...
Press releases Customer Service

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...
Mobile SDK novomind iAGENT
Press releases Customer Service

Swift and simple integration – the novomind iAGENT Mobile Software Development Kit

novomind provides Mobile Software Development Kit for modules of the novomind iAGENT customer service software / Faster and less complex integration...
Press releases Customer Service

Intelligent software for efficient working and happy customers

novomind presents new features of the novomind iAGENT customer service software as well as new Supervisor at CCW in Berlin
TOM TAILOR GROUP setzt auf novomind iPIM
Press releases PIM

TOM TAILOR GROUP relies on novomind iPIM for state-of-the-art product data management in e-commerce

International rollout for TOM TAILOR and BONITA brands
Press releases Customer Service

Face-to-face advice over the web: Lower Saxony’s Consumer Advice Centre opts for video chat solution from novomind

WebRTC technology for convenient online communication in real time
VANGRAAF.com novomind iSHOP
Press releases Shop

New shop system: the online shop VANGRAAF.com now with novomind iSHOP

novomind iSHOP and novomind iPIM for optimised performance
novoinsight: Jochen Schweizer und Peter Samuelsen
News Press releases Corporate

novoinsight 2017: Artificial intelligence – and everything runs automatically?

Annual conference of novomind showcases software technologies and visions / 350 participants mark new record / Keynote by Jochen Schweizer
Mammut Online-Shop novomind
Press releases PIM Shop

Aiming high: Mountaineering brand Mammut launches new online shop with software from novomind

Better performance: novomind iSHOP replaces old system / novomind iPIM used for project data management / Project managed by denkteich
novomind dmexco Messestand 2017
Press releases Corporate

Intelligent and flexible: novomind makes planning e-commerce success easy

At dmexco (Hall 7, Booth B 030), the Hamburg-based software expert will showcase modern omni-channel commerce with novomind iSHOP for the first time...
Press releases Corporate

Top performance also in 2016: novomind generates EUR 27.8 million in revenues and continues to grow

Hamburg-based software developer records double-digit growth for 11th consecutive year / 15 percent increase in revenues, 20 new clients in e-commerce...
Press releases Customer Service

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes
MARC O'POLO Online-Shop
Press releases PIM

novomind helps MARC O’POLO increase the product data quality of its online shop with novomind iPIM

The Hamburg-based software developer novomind supports the centralisation and enhancement of product data of the premium casual lifestyle brand with...
Press releases PIM

Operating in style – fashion company BRAX now uses novomind also for product data management

BRAX product data management and marketplace integration in cooperation with novomind