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Customer Service News
29 Jan 2013

Launch of latest novomind iAGENT version to highlight novomind’s presence at CCW 2013

Intuitive software interface simplifies customer communications at contact and service centres. In developing its software further, novomind relies on intensive dialogue with customers and remains committed to serving their long-term needs.

Celebrating its fifteenth anniversary at Berlin’s Estrel Convention Center from 26 February to 28 February, CallCenterWorld (CCW) will once again be the largest European conference and exhibition for customer service, customer communications and call centres. The motto of this year’s exhibition, “Because customers don’t just call”, is a perfect reflection of the eCommunication products presented by novomind AG. The company will be showcasing its latest software offerings for contact and service centres at booth A2 in Hall 5. Highlights will include Version 8 of novomind iAGENT, which has been eagerly anticipated by numerous customers. “Our novomind iAGENT features 245 new functions which are particularly user friendly and make work considerably easier for employees in cus-tomer service,” explains Sylvia Feja, novomind’s head of eCommunication.

This software integrates all IT applications for customer management in a single user interface, thereby providing optimal support for agent workstations particularly in terms of user-friendliness and efficiency. novomind believes in ongoing dialogue with its customers and remains committed to their long-term needs. The customer community is an important element in the further development of the company’s software solutions. “At the bottom line, this not only means that our products help companies improve their customer service. It also reflects our commitment to developing our products further in line with customer needs,” Sylvia Feja concludes.

Presentation: “Will we still need call centres five years from now?” on 27 February (3.30 p.m.), Messeforum in Hall 4
At this year’s CCW, novomind’s head of eCommunication will give an interesting presentation to share her profound knowledge and her extensive practical experience. The topics treated will include the prospects for electronic inquiry processing in the emerging social media environment. “Will we still need call centres five years from now?” will be the question posed by Sylvia Feja at the Messeforum of Hall 4 at 3.30 p.m. on 27 February.

As always novomind will also participate in the TeleTalk Demoforum. The schedule: Email Management Systems Forum: 26 February (2.45 p.m), 27 February (11.05 a.m.) and 28 February (1.05 p.m.).

Social Media in Customer Dialogue Forum: 26 February (10.55 a.m.), 27 February (3.15 p.m.) and 28 February (3.10 p.m.).

Schedule for the Contact Center Automation Forum: 26 February (12.45 p.m.), 27 February (1.25 p.m.) and 28 February (4.10 p.m.)
About novomind
Since 1999 Hamburg-based novomind has been developing innovative eBusiness Solutions for the modern Internet world in four e-business segments: eCommerce (eShops), PIM (Product Information Management), eMarketplace (marketplace integration) and eCommunication (solutions for contact and service centres).

In each of these performance segments, novomind ranks among the technology leaders in Europe. The company covers the entire digital value chain of trade and electronic customer communications.

The Hamburg-based software firm is the fastest growing company in the fields of electronic customer communications and mail management (eCommunication). Its two product lines, novomind iAGENT and novomind Self Service Solutions, allow companies to integrate all their communication channels.

novomind currently serves more than 80 companies including Targo-bank, Club Bertelsmann, Deutsche Rentenversicherung Bund, Ernsting’s family, EnBW, OTTO, QVC and Sixt.