From conversational commerce to shopping apps – the e-commerce world is turning faster than ever. novomind will demonstrate the potential of the top trends at Internet World on 7/8 March (booth C136 in Hall A6).
E-commerce – fast and efficient
The Munich trade fair will see novomind present the full range of products and services for successful omni-channel commerce. These include novomind iSHOP, the shop system for flexible, intuitive shop management, as well as novomind iPIM for high-quality product data management and novomind iMARKET for international reach and marketplace integration. novomind iAGENT, the central communication platform, stands for efficient customer service. novomind thus offers a modern all-in solution from a single source – high speed guaranteed. All novomind solutions can be sourced from the private cloud. This means that a fully functional and customised web shop can be realised within only two to six months.
novomind will provide strategies, information and practical examples at two presentations:
- Commerce: fast, efficient, innovative! Practical examples.
7 March, 10:40 h, Infoarena 3, hall A5
- E-commerce first – A strategy for successful PIM projects
8 March, 12:40 h, Infoarena 1, hall A6
Demand for customer interaction based on artificial intelligence (AI) is growing strongly. novomind is one of the pioneers in the development of AI technology in Germany. Now AI can help make e-commerce processes even more efficient.
Whether it’s virtual advisors, dialogue-enabled FAQ centers or (chat)bots – automated intelligent dialogues lead to increased efficiency and customer satisfaction.
The new (chat)bot generation is making inroads into online retailing too. At the Munich trade fair, the software experts from Hamburg will explain how the potential behind this technology can be leveraged. “The use of artificial intelligence makes online shopping even more flexible and, most importantly, more personal,” says Stefan Grieben, COO of novomind AG. The integration of the novomind iSHOP system and the central novomind iAGENT communication platform facilitates individualised customer interaction.
The increasingly fast advance of mobile messenger services opens the door for the new chatbot generation. Used as clever consultants for the right products on WhatsApp or Facebook Messenger, the “intelligent” shopping bots help increase not only traffic and sales but also customer satisfaction.