AI-Powered Contact Centre Software
Achieve and maintain an exceptional customer experience with novomind iAGENT, a powerful AI-powered customer service suite that integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.
Trusted by leading brands, enterprises and governments worldwide
The contact centre software for modern customer service
Empower Your Team with Advanced Monitoring Tools2
Gain unprecedented insight into agent productivity and efficiency with access to comprehensive chat histories and AI-generated summaries. Our intuitive platform equips managers with the tools they need to make informed, data-driven decisions quickly.
Personalized Customer Service
With seamless integration into backend systems such as CRM, WFM, and ERP, your virtual assistants and human specialists can leverage company-specific information to swiftly evaluate customer inquiries, offering personalized solutions that enhance the customer experience. Say goodbye to generic responses – our integration ensures tailored assistance that resolves issues efficiently.
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Streamline Your Operations with Supervisor Panel
With our platform, you can effortlessly track crucial Key Performance Indicators (KPIs) like ticket volumes, average handling time, agent occupancy, abandonment rate, and SLA adherence—all in one convenient place.
Human Like Communication and Agent Assist
With the knowledge base enhanced by a large language model such as ChatGPT, AI Virtual Assistant delivers contextually relevant responses that closely mimic coherent human communication.
Agent Assist equips agents with tools to efficiently address all customer inquiries, enabling them to effortlessly manage customer correspondence. This frees up valuable resources, allowing them to focus on priority initiatives.
Turn on and manage additional communication channels
Unified channels
Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
Voice Calls
Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
All data in one place
Access to data from third-party systems (CRM, ERP, online store).
High performance
Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.
Uniform answers
Cross-channel chat history and knowledge base for consistent communication and customer journey.
Unified customer journey
State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.
Connect the systems and communication channels you already use
Integrations with all major communications platforms
What our customers say
"In novomind iAGENT we've found the ideal software for our innovative video identification procedure 'POSTIDENT by video chat', which is greatly appreciated by our customers. "
Product Portfolio Manager, Deutsche Post AG
"By introducing novomind iAGENT we have made a giant leap forward in processing efficiency in customer service. This not only led to a better service level but happy managers and customers. "
"Thanks to novomind iAGENT, we now have full control over our multi-channel communication with our customers, and that was exactly what we were looking for. "
Robert Tigges
Central Complaints Coordinator, DEW21
"Since we announced our WhatsApp number to our customers, the new channel perfectly supports the initiation and completion of our car rental bookings. "
"The WhatsApp Business API helps us to be where our customers are. Its technology is intuitive, modern and leads to shorter processing times for our agents. "
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