News

News Customer Service 26 Feb 2019

Berlin, Paris, Birmingham: novomind on tour in Europe

Starting point CCW 2019: WhatsApp Business API and novomind iAGENT Call in the focus of trade fair visitors

As always, Call Center World (CCW) in...

News Customer Service 05 Dec 2018

novomind integrates WhatsApp Business API for OTTO

OTTO continues to show the way forward in terms of e-commerce. The Hamburg-based company has been one of the first online merchants to integrate the...

News PIM 04 Dec 2018

New BRAX B2B shop uses novomind iPIM

B2B World is an important cornerstone of Leineweber’s digitization strategy

News Shop 04 Dec 2018

Award-winner: Jungheinrich PROFISHOP wins Austrian e-commerce prize with novomind software

Jungheinrich is one of the leading international suppliers of conveyor, storage and materials handling technology and operates PROFISHOP, an...

News Marketplace 04 Dec 2018

Menswear manufacturer Engbers uses novomind iMARKET to expand its reach

Engbers & Co. KG is a family-owned German company that has made sporty high-quality menswear for over 70 years. Apart from the existing store network...

News Shop 05 Oct 2018

Digital mall: Customized online shops for all ECE centers using novomind iSHOP

For over five decades, ECE has developed, planned, realized, let and managed city center malls, city points, neighborhood shopping centers and retail...

News Customer Service 27 Sep 2018

Ready for the next trip: New FAQ portal of Berge & Meer uses novomind iAGENT

For the past 40 years, Berge & Meer, Germany’s leading direct tour operator, has specialized in tours and cruises. Headquartered in Rengsdorf in the...

News Marketplace 03 Jul 2018

New eBay shop: Hugendubel uses novomind iMARKET to expand its reach

More than 100 stores across Germany (hugendubel.de, eBook.de and Hugendubel Fachinformationen) make Hugendubel one of the biggest owner-operated...

News Customer Service 03 Jul 2018

novomind iAGENT roadmap: User Group event in June places focus on the customer

Good customer service can be quite a challenge. Customers send e-mails, call on the phone or use social networks and messaging services – in other...

News PIM Shop 12 Jun 2018

Green thumb: Dehner and novomind present new online shop expansion for a great start to the summer

Dehner Gartencenter relies on novomind iSHOP and novomind iPIM / Shop relaunched with new responsive design

News PIM Shop 18 May 2018

Betzold wins 2018 Shop Usability Award

Prestigious e-commerce award distinguishes Betzold as most user-friendly B2B online shop / Powered by novomind iSHOP and novomind iPIM

News Press releases Corporate 04 May 2018

Launch of Dubai subsidiary marks novomind’s entry in Middle Eastern, Africa and North African Markets

Hamburg-based software developer continues to internationalise its business / local subsidiary company complements novomind’s MEA strategy

News Press releases Corporate 04 May 2018

Successful growth continues, as novomind generates EUR 31 million in revenue and expands internationally

Hamburg-based software developer grows at double-digit rate for the 12th consecutive time / Revenues up by 12%, 25 new customers in E-commerce and...

News 14 Mar 2018

"Hamburg's best employer": Award for novomind

For the tenth consecutive time, novomind received the award as "Hamburg's Best Employer" on the 26th of February 2018 in the Hamburg Chamber of...

News Marketplace 13 Mar 2018

Marketplace connection around the globe with novomind iMARKET

From Amazon and Allegro to Zalando and Zappos – if looking at significantly expanding reach and connecting to the most important marketplaces around...

News Shop 14 Feb 2018

novomind iSHOP: Ranking shop systems 2017

novomind iSHOP is part of the top ten shop systems on the German e-commerce Market 2017

News Customer Service 29 Nov 2017

AXA uses automated customer service via Facebook Messenger in novomind iAGENT

Colleague chatbot: AXA launches pilot project for automated customer service via Facebook Messenger in novomind iAGENT

News PIM 29 Nov 2017

novomind iPIM now even more individual: flexible PIM apps for BRAX and myToys

At novomind, customer proximity is a high priority in all business areas, when it comes to new ideas and products. From now on novomind iPIM can also...

News Corporate 29 Nov 2017

novomind gives you mobility!

Hamburg-based software company opens StadtRAD station on Bramfelder Chaussee / Bicycle Traffic Coordinator Kirsten Pfaue praises community engagement

News Marketplace 29 Nov 2017

Now also available on eBay: Books on Demand extends its reach with novomind iMARKET

Books on Demand (BoD) offers demand-oriented publication of e-books and books, starting from a single copy edition. The publishing experts from...

novoinsight: Jochen Schweizer und Peter Samuelsen

News Press releases Corporate 04 Oct 2017

novoinsight 2017: Artificial intelligence – and everything runs automatically?

Annual conference of novomind showcases software technologies and visions / 350 participants mark new record / Keynote by Jochen Schweizer

News Shop 24 Jul 2017

novomind develops an indoor navigation app together with MediaMarktSaturn for the MediaMarkt store in Eindhoven

MediaMarktSaturn and novomind developed an indoor navigation app to make it easier for the customers to find their way through the store. The user can...

News Shop 19 Jul 2017

New novomind iSHOP version with optimised functions

The latest version of novomind iSHOP offers a whole series of benefits:

Thanks to the HTTP/2 integration, the novomind iSHOP jubilee release 30 now...

News PIM 19 Jul 2017

novomind iPIM 4.0 – the platform for all commercial PIM scenarios

With the latest 4.0 version, novomind iPIM now offers the complete platform for B2C and B2B omni-channel commerce. novomind iPIM 4.0. provides a high...

News Customer Service 19 Jul 2017

Developer meets Agent

The feedback from our clients has a very important role at novomind. This is why the project „developer meets agent“ was initiated in 2011 to make...

News Corporate 19 Jul 2017

novoinsight² 2017, 28th of September 2017, Hamburg

novomind is inviting clients and business partners to the annual novoinsight² conference 2017 taking place in Hamburg on the 28th of September.

News Marketplace 15 May 2017

novomind iMARKET links up with idealo Direct Buying

novomind iMARKET extends its portfolio by its link-up with idealo Direct Buying. Since last year, idealo offers distributors the opportunity to sell...

News Customer Service 15 May 2017

Chatbot technology from novomind: Nomi in Facebook-Messenger

Everyone is talking about chatbots – they can now also play an important role in e-commerce. As a contact channel that is available throughout the...

News Shop 15 May 2017

New special fitness shop: OTTO starts plentyone.de with novomind iSHOP

What more could any sportsman wish for: the new special OTTO shop plentyone.de offers everything related to fitness, outdoor activities and biking. ...

News Corporate 15 May 2017

ALMATO and novomind embark on a joint roadshow

In May of this year, ALMATO is starting up a roadshow tour featuring its Robotic Process Automation (RPA). In four select cities from May 9-18, 2017,...

News Shop 28 Feb 2017

E-commerce the fast and easy way: novomind presents top trends at Internet World in Munich

Conversational commerce with artificial intelligence / Integration of novomind iSHOP and novomind iAGENT / Product data management using novomind iPIM

News Corporate 15 Feb 2017

“Hamburg’s Best Employer”: novomind honoured for 9th time in a row

Prestigious seal of approval reflects particular attractiveness for specialist staff

News Customer Service 13 Feb 2017

From service bot to shopping bot – novomind shows the possibilities of artificial intelligence at Call Center World

“Nomi” live chatbot at the company’s exhibition booth in Berlin / Integration of novomind iAGENT and novomind iSHOP / Omni-channel commerce and...

News Customer Service 24 Jan 2017

Joint venture: novomind and D+S strengthen Webservice First omni-channel solution

Expanded portfolio of services: Intelligent FAQ centers available for simple and complex requirements

News Shop 17 Jan 2017

Making the leap to Asia: novomind and OSP cooperating on omnichannel commerce in Thailand

Thailand’s CP ALL Group launches its omnichannel business powered by novomind iSHOP and novomind iPIM

News PIM 16 Jan 2017

Supply of product data for OTTO specialist online shops by novomind iPIM

OTTO special shops address the needs of online shoppers who are looking for very specific products in certain areas. With schlafwelt.de, cnouch.de, ek...

News Customer Service 16 Jan 2017

Artificial intelligence on new platforms: Chatbot technology via messenger is establishing itself

Artificial intelligence (AI) is part of novomind’s founding story - novomind AI technology has been used in customer service for more than 16 years....

News 15 Jan 2017

novomind Events 2017: CCW & Internet World Trade Fair

The first quarter of 2017 is all about trade fairs for novomind: We will be there at two large “competitive exhibitions” and would like to invite you...

News PIM 06 Dec 2016

Optimally equipped: Globetrotter launches new web shop using novomind iSHOP and novomind iPIM

Outdoor equipment retailer relies on new omni-channel functions for the close integration of online commerce and store sales

News Corporate 08 Nov 2016

novomind and Arvato CRM Solutions enter into strategic partnership

Arvato CRM Solutions to introduce novomind iAGENT as cross-sector solution for omni-channel customer service

News Shop 03 Nov 2016

Award-winning online shop: Betzold wins Austrian e-commerce prize

Best B2B online shop at the Anton Award / betzold.at online shop was developed using novomind iSHOP

News PIM 11 Oct 2016

Ready for Enterprise: novomind iPIM demonstrates excellent performance in quality and endurance check

novomind tests novomind iPIM in data management scenario with some 17 million products at the IBM Innovation Center in Zurich

News Corporate 06 Oct 2016

Artificial intelligence and clever apps for better customer retention

novoinsight 2016: Annual conference of Hamburg-based software expert novomind shows how to make efficient use of chatbot technology and e-commerce...

News Marketplace 05 Oct 2016

Faster, Higher, Stronger – PUMA expanding its international marketplace access with novomind iMARKET

PUMA is one of the world’s leading sports brands for shoes, textiles and accessories. The Herzogenaurach-based company has been making the most...

News Customer Service 04 Oct 2016

Intelligent help: novomind iQ becomes novomind iHELP

Efficient web self-service in online customer communication

News Corporate 07 Sep 2016

Even more teams working for a good cause: novomind at the MOPO relay race 2016

novomind was again present at the 10th MOPO team relay race in the city park: This time there were eight novomind teams at the starting line on 31...

News Corporate 06 Sep 2016

"Social day" fundraising campaign also at novomind

On 3 July, three students spent their big day at novomind: As part of their "Social Day” project, the youth initiative Schüler Helfen Leben e.V. sent...

News Shop 25 Aug 2016

Fast and on all channels: novomind integrates e-commerce and customer service

At the dmexco fair, the software experts from Hamburg show the fastest routes to the complete web shop / Mobile first with the novomind iSHOP app

News Shop 02 Aug 2016

Lane change: autoteilemann.de makes fresh start with novomind iSHOP and novomind iPIM

Mail order firm optimises its web shop and product data supply with software from novomind

News PIM 12 Jul 2016

Tailor-made: Atelier Goldner Schnitt relies on novomind iPIM

Mail-order firm for ladieswear expands its e-commerce strategy and now uses not only novomind iSHOP but also novomind iPIM for product data management...

News Marketplace 21 Jun 2016

Entering international markets under a new name: novomind iPOEM becomes novomind iMARKET

Software experts from Hamburg accelerate the internationalisation of their enterprise solution for marketplace integration

News PIM 15 Jun 2016

Atelier Goldner Schnitt now also opts for novomind iPIM

The mail-order company for women's fashions, Atelier Goldner Schnitt (AtelierGS), is considered amongst Germany's most traditional suppliers of...

News Shop 15 Jun 2016

BRAX receives two awards as Top Shop 2016: novomind ensures smooth e-commerce processes for the fashion label

For the third time now COMPUTER BILD and Statista GmbH have focussed their attention on around 9,000 German online shops in the large shop test. All...

News Customer Service 15 Jun 2016

Electronic dialogue: in communication SPD opts for novomind iMAIL

The SPD is Germany's oldest political party. Efficient communication between the parties and their members, as well as with the population, is an...

News Customer Service 15 Jun 2016

Excellent customer service at DAK: live chat with novomind iCHAT

With six million insured, DAK-Gesundheit is one of the biggest statutory health insurance schemes in Germany. Good customer service is therefore...

News Corporate 15 Jun 2016

Shirt sponsoring for young football players in Norderstedt: northerners gain promotion and kick off with the support of novomind

With the European Football Championship in France in full swing, the C Juniors of FFC Nordlichter Norderstedt have won promotion from the District...

News PIM 14 Jun 2016

Ready for summer: Swiss lingerie specialist Beldona relies on novomind iPIM

Swiss fashion retailer launches online store, using novomind software for product data management

News Customer Service 19 Apr 2016

Get a job in Germany fast: Federal Employment Agency relies on novomind iCHAT

Hamburg-based software expert equips “Make it in Germany” portal for international qualified professionals with live chat.

News Shop 12 Apr 2016

Special shop for furnishings and designs for living: OTTO has started a new offering, yourhome.de, with novomind’s iSHOP

The new special OTTO shop, yourhome.de, offers everything involved with furnishings. The range includes furniture, home textiles, lamps, household...

News Marketplace 12 Apr 2016

Deichmann uses novomind iMARKET for international marketplace connection

The Deichmann Group is Europe’s largest shoe retailer. Deichmann SE, based in Essen, operates in 24 countries in all, earning more than half its sales...

News Customer Service 12 Apr 2016

BD24 uses novomind iMAIL to optimise its customer communication

Faster processes for more service quality and customer satisfaction - greater efficiency, increased service quality.

News Customer Service 12 Apr 2016

An ear for customers: fast, reliable customer service for Teufel

novomind iMAIL software solution professionalizes communications for hi-fi firm Teufel

News Corporate 12 Apr 2016

For a good purpose: novomind supports the international Diakonie Cafe in Hamburg

Although Christmas already occurred a while back, great actions will not be forgotten. novomind AG gave a contribution at Christmas of 15,000 euros to...

News Corporate 24 Feb 2016

novomind garners 5-star rating in “Hamburg’s Best Employers“ award

Hamburg-based software developer among the award-winners for the 8th consecutive time Company growth is a team achievement / Commitment to Hamburg

News Customer Service 03 Feb 2016

Growing personalisation: novomind presents new channels for intelligent customer communications at Call Center World in Berlin

novomind iAGENT 10 integrates WhatsApp / Innovations for live chats / Online identification in real time

News PIM 12 Jan 2016

novomind iPIM: new module optimises import of product data

Modern web-based onboarding module ensures safe importing extensive vendor data in novomind iPIM.

News Shop 14 Dec 2015

Fits perfectly: Shoe specialist Görtz relies on novomind iSHOP for its online shop iSHOP

Hamburg-based software experts ensure smooth operation of the Görtz online shops in Germany and Austria / Successful strategic cooperation with...

News Customer Service 09 Dec 2015

Additional communication channel: DATEV relies on novomind for its customer service

Financial IT expert expands its service offering with live chat software from the Hamburg omni-channel specialists

News Customer Service 13 Nov 2015

novomind wins CCV Quality Award 2015 in cooperation with Deutsche Post

Together with Deutsche Post, novomind has won the Quality Award 2015 of Call Center Verband Deutschland e.V. (CCV – German Call Center Association) in...

News Shop 02 Nov 2015

GROFA GmbH chooses novomind iSHOP and iPIM for its new B2B shop

GROFA – House of Brands replaces existing shop solution with integrated software system from omni-channel expert novomind / Real-time connection to...

News Marketplace 02 Nov 2015

Amazon.com and FullBeauty: Ulla Popken uses novomind iPOEM for US American marketplace integration

The Popken Fashion Group incorporates the fashion company Ulla Popken GmbH, GINA LAURA GmbH & Co. KG and studio Untold GmbH. For the own brand Ulla...

News Customer Service 02 Nov 2015

Completely redeveloped: the novomind iAGENT Supervisor

Practical orientation of the control surface of novomind iAGENT. With the new development of the supervisor novomind provides administrators and team...

News PIM 02 Nov 2015

novomind iPRINT: Globetrotter is pilot customer for new print solution

Globetrotter Ausrüstung, one of Europe’s biggest outdoor clothing and equipment retailers, trusts in novomind iPRINT for catalogue production.

News Corporate 02 Nov 2015

novoinsight 2015: Hamburg’s First Mayor congratulates company on 15th anniversary

“How the digital self influences us” - More than 300 guests participated in annual conference novoinsight.

News Corporate 02 Nov 2015

For a good cause: novomind at the 2015 MOPO relay

Run, run, run... novomind participates in the MOPO relay!

News PIM 02 Nov 2015

Converted: GROFA – House of Brands launches new B2B shop with novomind iSHOP and iPIM

For the new B2B shop GROFA trusts novomind iSHOP and IPIM.

News Corporate 06 Oct 2015

novoinsight 2015: Growth, new ideas and the trends of the digital future

Olaf Scholz, First Mayor of Hamburg, congratulates on the 15th anniversary / Trends and solutions for modern e-commerce and effective customer service...

News Shop 02 Sep 2015

The customer journey challenge: novomind places the customer centre-stage

The Hamburg software experts show the key trends and services for modern e-commerce and effective customer service at dmexco / New: novomind Commerce...

News Marketplace 14 Jul 2015

Strong team: PUMA entrusts novomind iPOEM with marketplace integration

PUMA is one of the world’s leading sports brands which designs, develops, sells and markets shoes, clothing and accessories. For more than 65 years,...

News Customer Service 14 Jul 2015

Full speed ahead! B.O.C. entrusts novomind iMAIL with customer communication

With 26 branches throughout Germany and an online shop, BIKE & OUTDOOR COMPANY GmbH & Co. KG (B.O.C.) is Germany’s biggest bicycle chain. The modern...

News PIM 14 Jul 2015

In with the new: The Douglas perfumery entrusts novomind iPIM in the development of its new club website, doubox.de.

From accessories and fragrances to body care and make-up and the associated services: with more than 1,700 branches and 17,000 employees in 19...

News Marketplace 14 Jul 2015

Trend conscious: Ulla Popken uses novomind iPOEM for marketplace integration

With its wide fashion range with various own brands, the Popken Fashion Group, which operates as a multi-channel company, is known worldwide. Fashion...

News Corporate 14 Jul 2015

Ahoy: The 2015 sailing season is already running at full speed ahead

Saling yacht "novomind" at the Hamburger Port Anniversary an at the Kiel Week!

News Customer Service 09 Jul 2015

Online identification via video chat: Deutsche Post moves ahead using novomind technology

Hamburg-based systems house designs secure and user-friendly live online dialogue based on advanced WebRTC technology.

News Corporate 07 Jul 2015

More room for new ideas: novomind celebrates house warming party at new headquarters

The Hamburg-based software company has moved / Lotto King Karl put the 500 guests in a celebratory mood

News Shop 01 Jul 2015

Successful relaunch: Mail-order company Betzold has chosen novomind iSHOP for its e-commerce strategy

The specialist for teaching and educational supplies reports a sharply rising conversion rate. novomind iPIM and iVIEW are used as well.

News Customer Service 03 Jun 2015

Banking on best advice: Wüstenrot Bausparkasse AG chooses novomind iCHAT

Ludwigsburg-based building society strengthening its customer focus and personal service also in its online channel

News Shop 23 Apr 2015

Updates in a matter of seconds: baumarkt direkt relies on novomind iSHOP and novomind iPIM

DIY online retailer optimises hagebau.de and product data supply

News Marketplace 01 Apr 2015

Deichmann entrusts novomind iPOEM with marketplace linkage

Deichmann erweitert mit einem Markenshop auf Ebay seine Omnichannel-Strategie um einen weiteren Vertriebskanal. Zur Marktplatzanbindung setzt...

News Customer Service 01 Apr 2015

freenet.de now uses novomind iAgent in its service centre

freenet.de is using novomind as its new service provider for its service centre responsible for end customer enquiries. The agents, currently 12 in...

News Shop 01 Apr 2015

Ecologically optimised household appliances: OTTO launches new online shop privileg.de with novomind iSHOP

With its new online shop, OTTO presents a further specialist shop. Similar to its predecessor shops which are, meanwhile, established e.g. ekinova.de,...

News PIM Marketplace 01 Apr 2015

The outlook is bright: beeline opts for novomind iPIM and novomind iPOEM

Whether necklaces, bracelets or rings – since its founding in 1990, beeline offers everything accessory lovers could possibly wish for. With a total...

News Customer Service 01 Apr 2015

novomind sponsors CCW for first time

This year, novomind was also the official sponsor of the CCW for the first time. Under the motto “Get Open”, the software experts offered – on a much...

News PIM 04 Mar 2015

Well equipped: Globetrotter relies on e-commerce solutions from novomind

Hamburg-based outdoor retailer starts with novomind iPIM and is pilot customer for novomind iPRINT

News Shop 19 Feb 2015

The fast and easy way to an online shop: novomind presents e-commerce trends at the Internet World in Munich

Hamburg-based software firm presents quick-start solution novomind iSHOP / Two lectures on “The future of e-commerce”

News Corporate 17 Feb 2015

Excellent! In the 7th consecutive year novomind receives the seal "Hamburg's Best Employers"

novomind, a leading supplier of omni-channel commerce and customer service software solutions, has achieved an excellent result at the competition...

News Customer Service 28 Jan 2015

novomind presents new version of novomind iAGENT at the Call Center World in Berlin

Hamburg-based software firm is official sponsor for first time / Motto “Get Open” / novomind iAGENT 9 offers new possibility of online live advice /...

News Customer Service 13 Jan 2015

Service centre software speeds up communication at A&O Hostels

With 25 branches in 16 German, Austrian and Czech cities, A&O Hostels is the biggest independent hostel company in Europe. Now, the successfully...

News PIM 13 Jan 2015

Globetrotter chooses novomind iPIM and becomes pilot customer for novomind iPRINT

Whether climbing equipment, canoes or compasses, Globetrotter has been specialising in outdoor equipment for more than 35 years and has developed into...

News Marketplace 13 Jan 2015

novomind iPOEM supports launch of Media Markt and Saturn online shops on eBay

Alongside the operation and further development of the Saturn and Media Markt websites on the basis of IBM WebSphere Commerce, novomind is now also...

News PIM 13 Jan 2015

novomind begins development of iPORT

novomind iPORT represents a state-of-the-art web-based onboarding tool which imports quality assured product data from suppliers into novomind iPIM.

News Shop 13 Jan 2015

Buy kitchen devices online: OTTO launches ekinova.de supply concept with the multi-channel commerce platform novomind iSHOP

After the successful implementation of schlafwelt.de, cnouch.de and naturloft.de, OTTO now presents a further specialist shop with ekinova.de, which...

News Customer Service 20 Nov 2014

Audio and video chat without download

novomind iAGENT 8.5 offers new possibilities of live online advice. One click for an immediate start of the audio or video chat - novomind uses the...

News Corporate 18 Nov 2014

Annual conference of novomind AG: Best year in the company’s history with e-commerce and e-communication software

Over 190 employees help achieve double-digit revenue growth - “einfach.machen.”: novomind plans to develop the world’s most user-friendly software -...

News Corporate 18 Nov 2014

novomind and Haspa BGM support the work of the Preuschhof Foundation

The donation of EUR 94,000 was handed over at novomind’s annual novoinsight conference on 7 November.

News PIM 04 Nov 2014

Successful certification: novomind iPIM certified certified by IBM as “Ready for smarter commerce”

IBM, a world-leading provider of information technology, expands its cooperation with novomind AG in the field of product information management...

News PIM 14 Oct 2014

Germania opts for novomind iPIM product information system

Renowned German furniture manufacturer plans to digitise its entire product data workflow. novomind iPIM, the product information management solution,...

News PIM 05 Oct 2014

etailment Summit and Expo 2014 in Berlin: Hamburg-based IT service provider novomind presents novomind iPRINT – database publishing with QuarkXPress & Adobe InDesign as an add-on for novomind iPIM

At the etailment Summit and Expo in Berlin on 8 and 9 October, the convention of the interactive retail sector, Hamburg-based IT service provider...

News Customer Service 28 Aug 2014

WebRTC - Audio and video chat without download

Text chat is already possible on many company websites. In the future, customers will have even more innovative possibilities for contacting a company...

News PIM 28 Aug 2014

novomind iPIM is now mobile – new “novomind iPIM mobile” hybrid app

Mobile shopping is booming and an increasing number of online shoppers also want to be able to shop whilst on the move.

News Shop 28 Aug 2014

After the website relaunch in Germany and Europe, novomind will soon also be developing new mobile sites including a hybrid app for the Media Markt and Saturn electronic goods stores

At Media-Saturn, multi-channel has long been standard and an elementary part of the company’s long term growth strategy.

News Corporate 28 Aug 2014

novomind starts at the MOPO team relay Hamburg city park 2014

Again this year, the novomind running team took part in the unique combination of run and picnic party.

News Shop 05 Aug 2014

Hamburg-based IT service provider novomind presents novomind iSHOP QuickStart at dmexco in Cologne

Professional online shop launched within only two months

News Customer Service 16 Jun 2014

novomind iCLAIM, a modern complaint management software solution, puts the customer centre-stage

Fast and satisfactory complaint management taking into account the customer’s preferred contact channel continues to gain importance in many...

News Marketplace 20 May 2014

novomind iPOEM V2.0 – new Web interface, features and integration: zalando.nl and aboutyou.de

Following the release and roll-out of the new version of our marketplace middleware novomind iPOEM, last year, the new novomind iPOEM Cockpit Version...

News Customer Service 20 May 2014

Successful system changeover to novomind iMAIL at mail order retailer Walz

In December 2013, the mail order retailer Walz GmbH went live with an important building block in multi-channel architecture. Based on novomind iPIM,...

News Shop 20 May 2014

New online furniture shop: cnouch.de relies on novomind iSHOP

OTTO customers have been able to shop conveniently for comfortable sofas and couches, matching home textiles and accessories at cnouch.de since the...

News PIM 20 May 2014

novomind iPIM for IBM WebSphere Commerce

Our standard PIM system, novomind iPIM, has now been included in the IBM Global Solutions Directory under the heading “Worldwide solutions from IBM...

News Corporate 20 May 2014

novomind sports: the countdown for the sailing season has also started for the Alster

Starting this year we are sailing not only on the Baltic Sea but also on the Alster in Hamburg: our company sport’s club novomind sports e.V. now has...

News Shop 05 May 2014

IBM WebSphere Commerce implementation partner novomind integrates standard payment module for Computop Paygate

Being one of the largest IBM WebSphere Commerce implementation partners, novomind AG will make available a standard payment module which enables easy...

News Shop 15 Apr 2014

cnouch.de powered by e-shop software from novomind

Hamburg-based IT service provider took only two months to implement a new “full responsive” online shop for furniture and interior design products.

News Customer Service 20 Mar 2014

New FAQ Center solution with novomind iQ+

novomind iQ+ is the logical further development of our FAQ Center solution with simple integration into existing websites and online shops. The FAQ...

News PIM 20 Mar 2014

Mail order retailer Walz modernizing multi-channel architecture with central PIM

The mail order business Walz GmbH went live with a new and important building block of multi-channel architecture in December 2013.

News PIM 20 Mar 2014

HD product data for timber merchants – HolzLand GmbH relies on novomind iPIM

HolzLand is the leading cooperation of timber merchants and combines SME timber merchants at over 250 locations with a cooperative turnover of more...

News PIM 20 Mar 2014

ikarus stands for Design – novomind iPIM for HD product data

We are delighted to be able to greet ikarus Design Handel GmbH as a new customer for our standard PIM system novomind iPIM.

News Corporate 20 Mar 2014

Hamburg's best Employer 2014 competition: five stars for novomind

For the sixth time in a row, novomind AG has occupied a top placing in the competition "Hamburg's best Employer" – this time even with the maximum...

News Customer Service 20 Mar 2014

A successful appearance: novomind at the CCW 2014

The largest exhibition and congress in Europe for specialists in customer service, customer communications and call centers took place for the 16th...

News Shop 20 Mar 2014

novomind AG convinces at the E-Commerce Exhibition "Internet World"

The growth trend in e-commerce is unbroken. This also showed in the success of the Internet World. More than 13,000 visitors informed themselves on...

News Corporate 31 Jan 2014

“Hamburg’s Best Employers 2014“: novomind garners five stars

novomind, the supplier of e-commerce software and automated customer service solutions, has scored a top ranking in the “Hamburg’s Best Employers”...

News Customer Service 21 Jan 2014

novomind at the Call Center World: Response management software significantly improves customer communications across all channels

From 17 to 20 February 2014, novomind will present solutions meeting the demands of customer service staff at the Call Center World (CCW) in Berlin’s...

News Customer Service 11 Dec 2013

Hamburg Energie relies on the e-mail management system from novomind

'Aus Hamburg, für Hamburg' ('From Hamburg, for Hamburg') is the motto of HAMBURG ENERGIE. Hamburg is also the source of the novomind iAGENT...

News Shop 11 Dec 2013

CEWE relies on novomind for its international rollout

CEWE, Europe's leading photo service and innovative online printing partner, is represented in 24 countries in Europe. It operates retail outlets with...

News Shop 11 Dec 2013

Business intelligence for the optimisation of online shops: new novomind study

The use of BI for the optimisation of online shops has spread further and further. In order to increase the success of their online shops and to...

News Shop 11 Dec 2013

novomind supports re-launch of saturn.de and mediamarkt.de

novomind supported the re-launch of the saturn.de and mediamarkt.de websites together with other agencies.

News Shop 28 Nov 2013

Business intelligence for the optimisation of online shops becoming increasingly widespread

novomind, the Hamburg-based IT service provider, has researched the use of business intelligence (BI) by online shops. One of the key findings of the...

News Corporate 04 Nov 2013

Tenth annual novomind conference: scope and momentum of change in e-commerce still being underestimated by many

- More than 180 customers, business partners and friends of novomind AG attended the annual novoinsight conference to discuss new e-communication and...

News Corporate 20 Sep 2013

A reason to celebrate: novomind is “Entrepreneur of the Year”

Peter Samuelsen, Thomas Köhler and Stefan Grieben can hardly believe it - the novomind management team will from now on be allowed to bear the title...

News Shop 18 Sep 2013

Business Intelligence (BI) with in-memory computing approach from novomind iSHOP

The new Q4 release will let novomind iSHOP display its advantages in full thanks to the integrated in-memory computing object store. Data that was...

News Customer Service 18 Sep 2013

novomind clients FONIC and Sixt sparkle as test winners. We congratulate them!

The German Institute for Service Quality [Deutsche Institut für Service-Qualität] tested seven car rental companies in Germany on behalf of the...

News Corporate 18 Sep 2013

Are we living in "1984"? Sascha Lobo and Prof. Dr. Gerrit Heinemann open the annual novoinsight conference

On 17 October, novomind will invite the e-business sector to the grand anniversary of the annual novoinsight conference: This 10th gathering will take...

News Customer Service 18 Sep 2013

Live chat workshop at Gut Kaden: Ground-breaking discussions in a relaxed atmosphere

Live chat solutions for customer service are becoming popular. Increasingly more companies are relying on quick text-based dialogue with real...

News Corporate 18 Sep 2013

New sail, new luck: 'novomind' at the Hanse Cup 2013

Our sailing yacht 'novomind' has now become a regular guest at the Hanse Cup, the HanseYacht's regatta in the Baltic Sea off the coast of Greifswald....

News Corporate 11 Sep 2013

novomind makes it into the finals of the Entrepreneur of the Year Awards

"Entrepreneur of the Year" is a title bestowed only upon very few mid-market entrepreneurs by renowned auditing and consulting firm Ernst & Young (EY)...

News PIM 10 Jul 2013

“I like” or “Who cares”: Product reviews encourage purchases on the Internet

The latest PIM trend study by novomind, the Hamburg-based IT service provider and product information management (PIM) specialist, examined the...

News Shop 10 Jun 2013

Dehner garden centre group launches new online shop with support from novomind

novomind iSHOP multi-channel commerce software implemented within only five months by Hamburg-based IT service provider, novomind

News Customer Service 28 May 2013

“Clara” - a friendly face to talk to at otto.de

Online shoppers now assisted by new virtual service advisor from the novomind lab

News Shop 22 May 2013

novomind develops eShop solution for Club Bertelsmann’s “tolino shine” eReader

Readers can now obtain the digital publications of Club Bertelsmann directly via the “tolino shine” eBook reader on the “tolino” online platform.

News Shop 19 Mar 2013

Atelier Goldner Schnitt relies on novomind iSHOP multichannel commerce software

The state-of-the-art technology from the Hamburg-based IT service provider puts Atelier Goldner Schnitt (AtelierGS) in an excellent position to cope...

Shop News 05 Feb 2013

frontlineshop picks e-shop solution from novomind

E-shop system to replace existing custom solution

Customer Service News 29 Jan 2013

Launch of latest novomind iAGENT version to highlight novomind’s presence at CCW 2013

Intuitive software interface simplifies customer communications at contact and service centres. In developing its software further, novomind relies on...

Corporate News 16 Nov 2012

Ninth annual novomind conference focused on forward-looking IT solutions to support e-commerce growth and optimise customer communications

Over 180 clients, partners and friends of novomind AG discussed the future of e-business Keynote speakers were Christian Lindner (Chairman of the...

Customer Service News 20 Jun 2012