News

Working from home and lockdown drive digitization / online marketplaces in-crease visibility and reach

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center has launched the COVID-19 Home Isolation Program Smart service on...

In March 2000, the NEMAX (New Market Index) reached its historic high. There was great euphoria surrounding the new economy. novomind AG was founded...

Using WhatsApp Business API efficiently – without newsletters and as personally as possible

Artificial intelligence (AI) has many different faces. From novomind's point of view, AI should be as practical and target-oriented as possible to...

The trip through Europe continues: On 18 and 19 June, novomind and its British partners jointly exhibited at eTail Europe in London. Europe’s...

On May 22, the Frankfurt Marriott Hotel was all about fashion - or more precisely, the opportunities, risks and opportunities of digitalization in the...

The Hamburg-based novomind AG, an IT partner of numerous suppliers in the fashion industry, is this year's guest at the Digital Fashion Summit on May...

Starting point CCW 2019: WhatsApp Business API and novomind iAGENT Call in the focus of trade fair visitors

As always, Call Center World (CCW) in...

B2B World is an important cornerstone of Leineweber’s digitization strategy

Jungheinrich is one of the leading international suppliers of conveyor, storage and materials handling technology and operates PROFISHOP, an...

Engbers & Co. KG is a family-owned German company that has made sporty high-quality menswear for over 70 years. Apart from the existing store network...

For the past 40 years, Berge & Meer, Germany’s leading direct tour operator, has specialized in tours and cruises. Headquartered in Rengsdorf in the...

More than 100 stores across Germany (hugendubel.de, eBook.de and Hugendubel Fachinformationen) make Hugendubel one of the biggest owner-operated...

Good customer service can be quite a challenge. Customers send e-mails, call on the phone or use social networks and messaging services – in other...

Dehner Gartencenter relies on novomind iSHOP and novomind iPIM / Shop relaunched with new responsive design

Prestigious e-commerce award distinguishes Betzold as most user-friendly B2B online shop / Powered by novomind iSHOP and novomind iPIM

Hamburg-based software developer continues to internationalise its business / local subsidiary company complements novomind’s MEA strategy

Hamburg-based software developer grows at double-digit rate for the 12th consecutive time / Revenues up by 12%, 25 new customers in E-commerce and...

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...

For the tenth consecutive time, novomind received the award as "Hamburg's Best Employer" on the 26th of February 2018 in the Hamburg Chamber of...

From Amazon and Allegro to Zalando and Zappos – if looking at significantly expanding reach and connecting to the most important marketplaces around...

novomind iSHOP is part of the top ten shop systems on the German e-commerce Market 2017

International rollout for TOM TAILOR and BONITA brands

novomind iSHOP and novomind iPIM for optimised performance

Colleague chatbot: AXA launches pilot project for automated customer service via Facebook Messenger in novomind iAGENT

At novomind, customer proximity is a high priority in all business areas, when it comes to new ideas and products. From now on novomind iPIM can also...

Hamburg-based software company opens StadtRAD station on Bramfelder Chaussee / Bicycle Traffic Coordinator Kirsten Pfaue praises community engagement

Books on Demand (BoD) offers demand-oriented publication of e-books and books, starting from a single copy edition. The publishing experts from...

Annual conference of novomind showcases software technologies and visions / 350 participants mark new record / Keynote by Jochen Schweizer

Better performance: novomind iSHOP replaces old system / novomind iPIM used for project data management / Project managed by denkteich

Hamburg-based software developer records double-digit growth for 11th consecutive year / 15 percent increase in revenues, 20 new clients in e-commerce...

Customer service software of the Hamburg-based IT specialists facilitates service center processes

MediaMarktSaturn and novomind developed an indoor navigation app to make it easier for the customers to find their way through the store. The user can...

The Hamburg-based software developer novomind supports the centralisation and enhancement of product data of the premium casual lifestyle brand with...

The latest version of novomind iSHOP offers a whole series of benefits:

Thanks to the HTTP/2 integration, the novomind iSHOP jubilee release 30 now...

With the latest 4.0 version, novomind iPIM now offers the complete platform for B2C and B2B omni-channel commerce. novomind iPIM 4.0. provides a high...

The feedback from our clients has a very important role at novomind. This is why the project „developer meets agent“ was initiated in 2011 to make...

novomind is inviting clients and business partners to the annual novoinsight² conference 2017 taking place in Hamburg on the 28th of September.

novomind iMARKET extends its portfolio by its link-up with idealo Direct Buying. Since last year, idealo offers distributors the opportunity to sell...

Everyone is talking about chatbots – they can now also play an important role in e-commerce. As a contact channel that is available throughout the...

What more could any sportsman wish for: the new special OTTO shop plentyone.de offers everything related to fitness, outdoor activities and biking. ...

In May of this year, ALMATO is starting up a roadshow tour featuring its Robotic Process Automation (RPA). In four select cities from May 9-18, 2017,...

Conversational commerce with artificial intelligence / Integration of novomind iSHOP and novomind iAGENT / Product data management using novomind iPIM

Prestigious seal of approval reflects particular attractiveness for specialist staff

“Nomi” live chatbot at the company’s exhibition booth in Berlin / Integration of novomind iAGENT and novomind iSHOP / Omni-channel commerce and...

Expanded portfolio of services: Intelligent FAQ centers available for simple and complex requirements

Thailand’s CP ALL Group launches its omnichannel business powered by novomind iSHOP and novomind iPIM

OTTO special shops address the needs of online shoppers who are looking for very specific products in certain areas. With schlafwelt.de, cnouch.de, ek...

Artificial intelligence (AI) is part of novomind’s founding story - novomind AI technology has been used in customer service for more than 16 years....

The first quarter of 2017 is all about trade fairs for novomind: We will be there at two large “competitive exhibitions” and would like to invite you...

Outdoor equipment retailer relies on new omni-channel functions for the close integration of online commerce and store sales

Arvato CRM Solutions to introduce novomind iAGENT as cross-sector solution for omni-channel customer service

Best B2B online shop at the Anton Award / betzold.at online shop was developed using novomind iSHOP

novomind tests novomind iPIM in data management scenario with some 17 million products at the IBM Innovation Center in Zurich

novoinsight 2016: Annual conference of Hamburg-based software expert novomind shows how to make efficient use of chatbot technology and e-commerce...

PUMA is one of the world’s leading sports brands for shoes, textiles and accessories. The Herzogenaurach-based company has been making the most...

Efficient web self-service in online customer communication

novomind was again present at the 10th MOPO team relay race in the city park: This time there were eight novomind teams at the starting line on 31...

On 3 July, three students spent their big day at novomind: As part of their "Social Day” project, the youth initiative Schüler Helfen Leben e.V. sent...

At the dmexco fair, the software experts from Hamburg show the fastest routes to the complete web shop / Mobile first with the novomind iSHOP app

Mail order firm optimises its web shop and product data supply with software from novomind

Mail-order firm for ladieswear expands its e-commerce strategy and now uses not only novomind iSHOP but also novomind iPIM for product data management...

Software experts from Hamburg accelerate the internationalisation of their enterprise solution for marketplace integration

The mail-order company for women's fashions, Atelier Goldner Schnitt (AtelierGS), is considered amongst Germany's most traditional suppliers of...

For the third time now COMPUTER BILD and Statista GmbH have focussed their attention on around 9,000 German online shops in the large shop test. All...

The SPD is Germany's oldest political party. Efficient communication between the parties and their members, as well as with the population, is an...

With six million insured, DAK-Gesundheit is one of the biggest statutory health insurance schemes in Germany. Good customer service is therefore...

With the European Football Championship in France in full swing, the C Juniors of FFC Nordlichter Norderstedt have won promotion from the District...

Swiss fashion retailer launches online store, using novomind software for product data management

Hamburg-based software expert equips “Make it in Germany” portal for international qualified professionals with live chat.

The new special OTTO shop, yourhome.de, offers everything involved with furnishings. The range includes furniture, home textiles, lamps, household...

The Deichmann Group is Europe’s largest shoe retailer. Deichmann SE, based in Essen, operates in 24 countries in all, earning more than half its sales...

Faster processes for more service quality and customer satisfaction - greater efficiency, increased service quality.

novomind iMAIL software solution professionalizes communications for hi-fi firm Teufel

Although Christmas already occurred a while back, great actions will not be forgotten. novomind AG gave a contribution at Christmas of 15,000 euros to...

Hamburg-based software developer among the award-winners for the 8th consecutive time Company growth is a team achievement / Commitment to Hamburg

novomind iAGENT 10 integrates WhatsApp / Innovations for live chats / Online identification in real time

Modern web-based onboarding module ensures safe importing extensive vendor data in novomind iPIM.

Hamburg-based software experts ensure smooth operation of the Görtz online shops in Germany and Austria / Successful strategic cooperation with...

Financial IT expert expands its service offering with live chat software from the Hamburg omni-channel specialists

Together with Deutsche Post, novomind has won the Quality Award 2015 of Call Center Verband Deutschland e.V. (CCV – German Call Center Association) in...

GROFA – House of Brands replaces existing shop solution with integrated software system from omni-channel expert novomind / Real-time connection to...

The Popken Fashion Group incorporates the fashion company Ulla Popken GmbH, GINA LAURA GmbH & Co. KG and studio Untold GmbH. For the own brand Ulla...

Practical orientation of the control surface of novomind iAGENT. With the new development of the supervisor novomind provides administrators and team...

Globetrotter Ausrüstung, one of Europe’s biggest outdoor clothing and equipment retailers, trusts in novomind iPRINT for catalogue production.

“How the digital self influences us” - More than 300 guests participated in annual conference novoinsight.

Run, run, run... novomind participates in the MOPO relay!

For the new B2B shop GROFA trusts novomind iSHOP and IPIM.

Olaf Scholz, First Mayor of Hamburg, congratulates on the 15th anniversary / Trends and solutions for modern e-commerce and effective customer service...

The Hamburg software experts show the key trends and services for modern e-commerce and effective customer service at dmexco / New: novomind Commerce...

PUMA is one of the world’s leading sports brands which designs, develops, sells and markets shoes, clothing and accessories. For more than 65 years,...

With 26 branches throughout Germany and an online shop, BIKE & OUTDOOR COMPANY GmbH & Co. KG (B.O.C.) is Germany’s biggest bicycle chain. The modern...

From accessories and fragrances to body care and make-up and the associated services: with more than 1,700 branches and 17,000 employees in 19...

With its wide fashion range with various own brands, the Popken Fashion Group, which operates as a multi-channel company, is known worldwide. Fashion...

Saling yacht "novomind" at the Hamburger Port Anniversary an at the Kiel Week!

Hamburg-based systems house designs secure and user-friendly live online dialogue based on advanced WebRTC technology.

The Hamburg-based software company has moved / Lotto King Karl put the 500 guests in a celebratory mood

The specialist for teaching and educational supplies reports a sharply rising conversion rate. novomind iPIM and iVIEW are used as well.

Ludwigsburg-based building society strengthening its customer focus and personal service also in its online channel

DIY online retailer optimises hagebau.de and product data supply

Deichmann erweitert mit einem Markenshop auf Ebay seine Omnichannel-Strategie um einen weiteren Vertriebskanal. Zur Marktplatzanbindung setzt...

freenet.de is using novomind as its new service provider for its service centre responsible for end customer enquiries. The agents, currently 12 in...

With its new online shop, OTTO presents a further specialist shop. Similar to its predecessor shops which are, meanwhile, established e.g. ekinova.de,...

Whether necklaces, bracelets or rings – since its founding in 1990, beeline offers everything accessory lovers could possibly wish for. With a total...

This year, novomind was also the official sponsor of the CCW for the first time. Under the motto “Get Open”, the software experts offered – on a much...

Hamburg-based outdoor retailer starts with novomind iPIM and is pilot customer for novomind iPRINT

Hamburg-based software firm presents quick-start solution novomind iSHOP / Two lectures on “The future of e-commerce”

novomind, a leading supplier of omni-channel commerce and customer service software solutions, has achieved an excellent result at the competition...

Hamburg-based software firm is official sponsor for first time / Motto “Get Open” / novomind iAGENT 9 offers new possibility of online live advice /...

With 25 branches in 16 German, Austrian and Czech cities, A&O Hostels is the biggest independent hostel company in Europe. Now, the successfully...

Whether climbing equipment, canoes or compasses, Globetrotter has been specialising in outdoor equipment for more than 35 years and has developed into...

Alongside the operation and further development of the Saturn and Media Markt websites on the basis of IBM WebSphere Commerce, novomind is now also...

novomind iPORT represents a state-of-the-art web-based onboarding tool which imports quality assured product data from suppliers into novomind iPIM.

After the successful implementation of schlafwelt.de, cnouch.de and naturloft.de, OTTO now presents a further specialist shop with ekinova.de, which...

novomind iAGENT 8.5 offers new possibilities of live online advice. One click for an immediate start of the audio or video chat - novomind uses the...

Over 190 employees help achieve double-digit revenue growth - “einfach.machen.”: novomind plans to develop the world’s most user-friendly software -...

The donation of EUR 94,000 was handed over at novomind’s annual novoinsight conference on 7 November.

IBM, a world-leading provider of information technology, expands its cooperation with novomind AG in the field of product information management...

Renowned German furniture manufacturer plans to digitise its entire product data workflow. novomind iPIM, the product information management solution,...

At the etailment Summit and Expo in Berlin on 8 and 9 October, the convention of the interactive retail sector, Hamburg-based IT service provider...

Text chat is already possible on many company websites. In the future, customers will have even more innovative possibilities for contacting a company...

Mobile shopping is booming and an increasing number of online shoppers also want to be able to shop whilst on the move.

At Media-Saturn, multi-channel has long been standard and an elementary part of the company’s long term growth strategy.

Again this year, the novomind running team took part in the unique combination of run and picnic party.

Professional online shop launched within only two months

Fast and satisfactory complaint management taking into account the customer’s preferred contact channel continues to gain importance in many...

Following the release and roll-out of the new version of our marketplace middleware novomind iPOEM, last year, the new novomind iPOEM Cockpit Version...

In December 2013, the mail order retailer Walz GmbH went live with an important building block in multi-channel architecture. Based on novomind iPIM,...

OTTO customers have been able to shop conveniently for comfortable sofas and couches, matching home textiles and accessories at cnouch.de since the...

Our standard PIM system, novomind iPIM, has now been included in the IBM Global Solutions Directory under the heading “Worldwide solutions from IBM...

Starting this year we are sailing not only on the Baltic Sea but also on the Alster in Hamburg: our company sport’s club novomind sports e.V. now has...

Being one of the largest IBM WebSphere Commerce implementation partners, novomind AG will make available a standard payment module which enables easy...

Hamburg-based IT service provider took only two months to implement a new “full responsive” online shop for furniture and interior design products.

novomind iQ+ is the logical further development of our FAQ Center solution with simple integration into existing websites and online shops. The FAQ...

The mail order business Walz GmbH went live with a new and important building block of multi-channel architecture in December 2013.

HolzLand is the leading cooperation of timber merchants and combines SME timber merchants at over 250 locations with a cooperative turnover of more...

We are delighted to be able to greet ikarus Design Handel GmbH as a new customer for our standard PIM system novomind iPIM.

For the sixth time in a row, novomind AG has occupied a top placing in the competition "Hamburg's best Employer" – this time even with the maximum...

The largest exhibition and congress in Europe for specialists in customer service, customer communications and call centers took place for the 16th...

The growth trend in e-commerce is unbroken. This also showed in the success of the Internet World. More than 13,000 visitors informed themselves on...

novomind, the supplier of e-commerce software and automated customer service solutions, has scored a top ranking in the “Hamburg’s Best Employers”...

From 17 to 20 February 2014, novomind will present solutions meeting the demands of customer service staff at the Call Center World (CCW) in Berlin’s...

'Aus Hamburg, für Hamburg' ('From Hamburg, for Hamburg') is the motto of HAMBURG ENERGIE. Hamburg is also the source of the novomind iAGENT...

CEWE, Europe's leading photo service and innovative online printing partner, is represented in 24 countries in Europe. It operates retail outlets with...

The use of BI for the optimisation of online shops has spread further and further. In order to increase the success of their online shops and to...

novomind supported the re-launch of the saturn.de and mediamarkt.de websites together with other agencies.

novomind, the Hamburg-based IT service provider, has researched the use of business intelligence (BI) by online shops. One of the key findings of the...

- More than 180 customers, business partners and friends of novomind AG attended the annual novoinsight conference to discuss new e-communication and...

Peter Samuelsen, Thomas Köhler and Stefan Grieben can hardly believe it - the novomind management team will from now on be allowed to bear the title...

The new Q4 release will let novomind iSHOP display its advantages in full thanks to the integrated in-memory computing object store. Data that was...

The German Institute for Service Quality [Deutsche Institut für Service-Qualität] tested seven car rental companies in Germany on behalf of the...

On 17 October, novomind will invite the e-business sector to the grand anniversary of the annual novoinsight conference: This 10th gathering will take...

Live chat solutions for customer service are becoming popular. Increasingly more companies are relying on quick text-based dialogue with real...

Our sailing yacht 'novomind' has now become a regular guest at the Hanse Cup, the HanseYacht's regatta in the Baltic Sea off the coast of Greifswald....

"Entrepreneur of the Year" is a title bestowed only upon very few mid-market entrepreneurs by renowned auditing and consulting firm Ernst & Young (EY)...

The latest PIM trend study by novomind, the Hamburg-based IT service provider and product information management (PIM) specialist, examined the...

novomind iSHOP multi-channel commerce software implemented within only five months by Hamburg-based IT service provider, novomind

Online shoppers now assisted by new virtual service advisor from the novomind lab

Readers can now obtain the digital publications of Club Bertelsmann directly via the “tolino shine” eBook reader on the “tolino” online platform.

The state-of-the-art technology from the Hamburg-based IT service provider puts Atelier Goldner Schnitt (AtelierGS) in an excellent position to cope...

E-shop system to replace existing custom solution

Intuitive software interface simplifies customer communications at contact and service centres. In developing its software further, novomind relies on...

Over 180 clients, partners and friends of novomind AG discussed the future of e-business

Keynote speakers were Christian Lindner (Chairman of the...

Two out of three companies offer customer services on Facebook

However, social media channels are often not integrated

Response check reveals gaps in e-mail communication

Processes are not coping with rising number of contact channels

Lack of decision-making aids hinders spontaneous purchases

HD-quality product information attracts occasional shoppers

Over one in four Germans would shop via their tablet PC

Variety of terminals poses a challenge to online traders

New smartphone app “Treasure Points” unites the geocaching principle with mobile voucher functions

E-business conference “novoinsight²” looks towards future growth trends

Social media remains the top theme in customer communication

34 per cent of online shoppers return parcels

The reason is often a lack of information about products

One in three Germans wants improved integration of shopping channels

Cross device commerce is only beginning to emerge

Poor product presentation is to blame for 43 per cent of customers abandoning their shopping cart

Clear classification of product details necessary

Four out of ten Germans buy on the Internet at least ten times a year

E-shops are increasingly called upon to improve their product presentation

One in five online buyers expect feedback within four hours

Facebook and Twitter not yet firmly established as service channels

Two-thirds of e-commerce companies have no product pool for all channels

Product information management increasingly complex

Index stable at 102.5 points in May

Buyers increasingly compare as prices rise

M-commerce is increasingly popular with the young and wealthy

Turnover provides the basis for further investments

Optimistic buyers are in the majority

Mobile Internet raises expectations of online trading

Development time under four months

Site reaches 90 per cent of mobile devices in Europe

The more programs used, the more there is to learn

One training day is enough for half of single software users

novomind counted among “Hamburg’s best employers 2011”

Special prize for corporate culture

Germans ignore the online marketplace’s other goods

80 per cent expect media products, while foods are barely known

Global mystery check: only one in three Santas reply

Nine out of ten e-mails are sent by auto-responders

amazon.de and ebay.de share the electronics and media market between themselves

otto.de asserts itself as the top fashion marketplace

novomind conference novoinsight² spotlights the e-business trends of 2011

New user generation increases usability pressure on contact centres

External service providers twitter more often than in-house customer care agents

Web 2.0 channels call for conversion work at contact centres

The novomind index captures a first-of-its-kind, representative view of online customer mood

Buying optimists overtake consumer sceptics

Software diversity demotivates six out of ten agents

Workplace complexity is on the rise

Only 57 per cent of e-shops keep a record of how many visitors actually make a purchase

The majority confine themselves to lean reporting

Multiple channels drive blended agent system trend

Growing job complexity for contact agents

Only one in four e-shop operators plan new service features

Availability via e-mail takes precedence over online consulting

40 per cent of online shops stuck in modernisation backlog

E-commerce faces a technological generation change

A stronger product presentation increases sales

Half of online shops neglect Web 2.0 elements

Sorry, there is no translation for this news-article.

Outdated software slows down e-commerce business

novomind iSHOP: easy-to-use technology frees up shop operators for other tasks

novomind iSHOP: Product data stored centrally in the RAM

All clear for new e-shop generation

One in four online retailers struggle with outdated technology

The check-out area is the most frequently neglected

Less than half of e-shops update technology to optimise customer care

Customers want a variety of functions at every stage of the buying process

44 per cent of online retailers miss out on profitable shop features

Half of providers do not make full use of technical possibilities

E-shops don’t make the most of the location advantage the Internet offers

Lots of service functions set virtual tills tinkling

The latest software updates pay off

One in four shop operators respond too slowly

Six out of ten e-shops are not state of the art

Modern platforms reduce shopping cart abandonment

Nine out of ten e-shoppers are satisfied with the service they receive

E-mail responses still take too long

novomind iPOEM builds a bridge between retailers and the most successful Internet marketplaces

Marketplace integration within a matter of weeks

Centrally managed customer data is becoming increasingly important

New novomind Self Service Suite 6.0 optimises multichannel communication

83 per cent of online shoppers reject flat rates for extra service

Paying for more service is not seen as added value by customers

85 per cent of customer queries can be answered by software

Diverting more of the queries to automated channels relieves the burden on staff

Online customers avoid service hotlines that cost them money

Service perception of producer and e-shop must match

Three-quarters of online shoppers buy brand products worth less than € 100

Realistic shopping experience increases trust

Telephone hotlines are a drain on customer communication budgets

Intelligent website services take the load off service staff and make savings...

70 per cent of all online shoppers take a number of precautions to eliminate risk when making purchase decisions

Spontaneous purchases are the...

E-shopping in Germany becoming increasingly popular

Service functions improve acceptance of online trading

One in three online shoppers is disappointed with store service

Buyers enjoy the freedom of being able to compare products anonymously on the Web

Web consumers shop purposefully

Relaxing shopping is not a motive for using the Internet

In Internet purchasing, what really counts is what others buy and approve

Free novomind Self Service Suite Express available as of immediately

Software solution for electronic customer communication can be downloaded for...

More than 90 per cent of all businesses provide customer care via e-mail

E-mail management systems make for greater efficiency and customer...

Companies are not taking advantage of the potential savings to be had from modern Internet solutions

Online service cheaper than phone and fax

Eighty per cent of Internet users use Web-supported services

Companies can score with customers by offering interactive online services

One in seven Internet users contributes product suggestions

Women engage more frequently than men in product development

Potential for citizens’ services far from exhausted

Virtual advisors ensure permanent availability

Lack of confidence in security leads to order processes being discontinued on the Net

Only very few retailers take advantage of security issues to...