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novomind wins M&K Management & Krankenhaus AWARD 2022 for innovative IT solution in the healthcare sector

“Management & Krankenhaus” gives award to automated vaccination and doctor’s appointment service via chatbot using novomind iAGENT


novomind MEA Welcomes Fadi Hani to its Management Board

Hani’s extensive regional knowledge & industry expertise will help boost novomind MEA growth into new markets



novomind AG supports ETIM Deutschland e.V. as sponsoring member

Data confusion, huge effort for manufacturers and retailers: The ETIM association was founded in 1999 with the intention of establishing a standard...


hagebau app launches augmented reality feature

The hagebau app gives customers mobile access to thousands of articles for the garden, balcony and DIY. novomind has been managing the hagebau online...


novomind Marketplace Services launched

Why is my product not online? Marketplace managers ask themselves this question almost every time they export a new product range. Incomplete or...


novomind iPIM is fully headless

With version 5.2, novomind iPIM has received a comprehensive update. The now even more user-friendly front-end has become leaner and more flexible and...


Innovation lab at novomind – the new “ID – Innovative Apps & Digitalization” unit

World Creativity and Innovation Day on 21 April / novomind launches new think tank

News PIM Shop

First novomind iPIM, then novomind iSHOP: GRUBE relies on winning duo

Specialist for forestry and hunting equipment switches to novomind iSHOP with support from project partner web-netz


News Marketplace

Mastering the crisis with creativity – BoD experiences self-publishing boom

Working from home and lockdown drive digitization / online marketplaces in-crease visibility and reach

News Customer Service

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center launches COVID-19 Home Isolation Program Smart service on WhatsApp

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center has launched the COVID-19 Home Isolation Program Smart service on...

News Corporate

Happy Birthday - 20 years novomind

In March 2000, the NEMAX (New Market Index) reached its historic high. There was great euphoria surrounding the new economy. novomind AG was founded...

News Corporate

novomind supports social projects in Hamburg – not only at Christmas but throughout the year

Shower bus, retirement center, child and family aid as well as animal welfare: four special suggestions for donations made by our employees were put...

News Customer Service

Using WhatsApp Business API efficiently – without newsletters and as personally as possible

Using WhatsApp Business API efficiently – without newsletters and as personally as possible

Press releases News PIM Shop

International relaunch: New Gerry Weber online shop relies on software infrastructure from novomind

Fashion and lifestyle company relies on new platform for three brands – PIM and SHOP system from a single source.

News Customer Service

Whaaaaaat??? Access to the WhatsApp Business API for € 0, - monthly fee?

Messaging is booming – in various fields of application and across age groups and country borders. According to current estimates, more than 75...

News Shop

Quick product search in the retail store – novomind develops indoor navigation app for MediaMarkt pilot project in Hesse

Many specialist retail stores are so big and offer such a wide range of products that you quickly lose track of things and need too much time to find...


novomind iQ: Artificial Intelligence for Commerce and Customer Service

Artificial intelligence (AI) has many different faces. From novomind's point of view, AI should be as practical and target-oriented as possible to...


novomind international: eTail Europe in London

The trip through Europe continues: On 18 and 19 June, novomind and its British partners jointly exhibited at eTail Europe in London. Europe’s...

Digital Fashion Summit 2019

Digital Fashion Summit 2019 in Frankfurt

On May 22, the Frankfurt Marriott Hotel was all about fashion - or more precisely, the opportunities, risks and opportunities of digitalization in the...

Digital Fashion Summit 2019

Digital Fashion Summit: Executive Insights by novomind

The Hamburg-based novomind AG, an IT partner of numerous suppliers in the fashion industry, is this year's guest at the Digital Fashion Summit on May...

News Customer Service

Berlin, Paris, Birmingham: novomind on tour in Europe

Starting point CCW 2019: WhatsApp Business API and novomind iAGENT Call in the focus of trade fair visitors

As always, Call Center World (CCW) in...

WhatsApp Business API
News Customer Service

novomind integrates WhatsApp Business API for OTTO

OTTO continues to show the way forward in terms of e-commerce. The Hamburg-based company has been one of the first online merchants to integrate the...

BRAX B2B Shop novomind iPIM
News PIM

New BRAX B2B shop uses novomind iPIM

B2B World is an important cornerstone of Leineweber’s digitization strategy

News Shop

Award-winner: Jungheinrich PROFISHOP wins Austrian e-commerce prize with novomind software

Jungheinrich is one of the leading international suppliers of conveyor, storage and materials handling technology and operates PROFISHOP, an...

News Marketplace

Menswear manufacturer Engbers uses novomind iMARKET to expand its reach

Engbers & Co. KG is a family-owned German company that has made sporty high-quality menswear for over 70 years. Apart from the existing store network...

Press releases News Corporate

novoinsight 2018: Messenger Commerce, Artificial Intelligence and the “Stupidity of Digital Customers”

novomind’s annual conference presents the whole gamut of modern commerce and customer service software / Record attendance of 400 participants under...

News Shop

Digital mall: Customized online shops for all ECE centers using novomind iSHOP

For over five decades, ECE has developed, planned, realized, let and managed city center malls, city points, neighborhood shopping centers and retail...

Berge & Meer FAQ Center novomind
News Customer Service

Ready for the next trip: New FAQ portal of Berge & Meer uses novomind iAGENT

For the past 40 years, Berge & Meer, Germany’s leading direct tour operator, has specialized in tours and cruises. Headquartered in Rengsdorf in the...

novomind iMARKET Hugendubel
News Marketplace

New eBay shop: Hugendubel uses novomind iMARKET to expand its reach

More than 100 stores across Germany (, and Hugendubel Fachinformationen) make Hugendubel one of the biggest owner-operated...

novomind iAGENT User Group 2018
News Customer Service

novomind iAGENT roadmap: User Group event in June places focus on the customer

Good customer service can be quite a challenge. Customers send e-mails, call on the phone or use social networks and messaging services – in other...

Dehner Gartencenter - novomind iSHOP
News PIM Shop

Green thumb: Dehner and novomind present new online shop expansion for a great start to the summer

Dehner Gartencenter relies on novomind iSHOP and novomind iPIM / Shop relaunched with new responsive design

News PIM Shop

Betzold wins 2018 Shop Usability Award

Prestigious e-commerce award distinguishes Betzold as most user-friendly B2B online shop / Powered by novomind iSHOP and novomind iPIM

Press releases News Corporate

Launch of Dubai subsidiary marks novomind’s entry in Middle Eastern, Africa and North African Markets

Hamburg-based software developer continues to internationalise its business / local subsidiary company complements novomind’s MEA strategy


novomind News
Press releases News Corporate

Successful growth continues, as novomind generates EUR 31 million in revenue and expands internationally

Hamburg-based software developer grows at double-digit rate for the 12th consecutive time / Revenues up by 12%, 25 new customers in E-commerce and...

Press releases News Customer Service

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...

novomind HBA 2018

"Hamburg's best employer": Award for novomind

For the tenth consecutive time, novomind received the award as "Hamburg's Best Employer" on the 26th of February 2018 in the Hamburg Chamber of...

novomind iMARKET
News Marketplace

Marketplace connection around the globe with novomind iMARKET

From Amazon and Allegro to Zalando and Zappos – if looking at significantly expanding reach and connecting to the most important marketplaces around...

iBusiness Studie Shopsysteme 2017
News Shop

novomind iSHOP: Ranking shop systems 2017

novomind iSHOP is part of the top ten shop systems on the German e-commerce Market 2017

TOM TAILOR GROUP setzt auf novomind iPIM
Press releases News PIM

TOM TAILOR GROUP relies on novomind iPIM for state-of-the-art product data management in e-commerce

International rollout for TOM TAILOR and BONITA brands novomind iSHOP
Press releases News Shop

New shop system: the online shop now with novomind iSHOP

novomind iSHOP and novomind iPIM for optimised performance

AXA Facebook Messenger
News Customer Service

AXA uses automated customer service via Facebook Messenger in novomind iAGENT

Colleague chatbot: AXA launches pilot project for automated customer service via Facebook Messenger in novomind iAGENT

PIM Web Apps
News PIM

novomind iPIM now even more individual: flexible PIM apps for BRAX and myToys

At novomind, customer proximity is a high priority in all business areas, when it comes to new ideas and products. From now on novomind iPIM can also...

Stadtrad novomind
News Corporate

novomind gives you mobility!

Hamburg-based software company opens StadtRAD station on Bramfelder Chaussee / Bicycle Traffic Coordinator Kirsten Pfaue praises community engagement

Books on Demand Marktplatz
News Marketplace

Now also available on eBay: Books on Demand extends its reach with novomind iMARKET

Books on Demand (BoD) offers demand-oriented publication of e-books and books, starting from a single copy edition. The publishing experts from...

novoinsight: Jochen Schweizer und Peter Samuelsen
Press releases News Corporate

novoinsight 2017: Artificial intelligence – and everything runs automatically?

Annual conference of novomind showcases software technologies and visions / 350 participants mark new record / Keynote by Jochen Schweizer

Mammut Online-Shop novomind
Press releases News PIM Shop

Aiming high: Mountaineering brand Mammut launches new online shop with software from novomind

Better performance: novomind iSHOP replaces old system / novomind iPIM used for project data management / Project managed by denkteich

Press releases News Corporate

Top performance also in 2016: novomind generates EUR 27.8 million in revenues and continues to grow

Hamburg-based software developer records double-digit growth for 11th consecutive year / 15 percent increase in revenues, 20 new clients in e-commerce...

Press releases News Customer Service

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes

Media Markt Indoor Navigation APP
News Shop

novomind develops an indoor navigation app together with MediaMarktSaturn for the MediaMarkt store in Eindhoven

MediaMarktSaturn and novomind developed an indoor navigation app to make it easier for the customers to find their way through the store. The user can...

MARC O'POLO Online-Shop
Press releases News PIM

novomind helps MARC O’POLO increase the product data quality of its online shop with novomind iPIM

The Hamburg-based software developer novomind supports the centralisation and enhancement of product data of the premium casual lifestyle brand with...

News Shop

New novomind iSHOP version with optimised functions

The latest version of novomind iSHOP offers a whole series of benefits:

Thanks to the HTTP/2 integration, the novomind iSHOP jubilee release 30 now...

News PIM

novomind iPIM 4.0 – the platform for all commercial PIM scenarios

With the latest 4.0 version, novomind iPIM now offers the complete platform for B2C and B2B omni-channel commerce. novomind iPIM 4.0. provides a high...

News Customer Service

Developer meets Agent

The feedback from our clients has a very important role at novomind. This is why the project „developer meets agent“ was initiated in 2011 to make...

News Corporate

novoinsight² 2017, 28th of September 2017, Hamburg

novomind is inviting clients and business partners to the annual novoinsight² conference 2017 taking place in Hamburg on the 28th of September.

News Marketplace

novomind iMARKET links up with idealo Direct Buying

novomind iMARKET extends its portfolio by its link-up with idealo Direct Buying. Since last year, idealo offers distributors the opportunity to sell...

News Customer Service

Chatbot technology from novomind: Nomi in Facebook-Messenger

Everyone is talking about chatbots – they can now also play an important role in e-commerce. As a contact channel that is available throughout the...

News Shop

New special fitness shop: OTTO starts with novomind iSHOP

What more could any sportsman wish for: the new special OTTO shop offers everything related to fitness, outdoor activities and biking. ...

News Corporate

ALMATO and novomind embark on a joint roadshow

In May of this year, ALMATO is starting up a roadshow tour featuring its Robotic Process Automation (RPA). In four select cities from May 9-18, 2017,...

News Shop

E-commerce the fast and easy way: novomind presents top trends at Internet World in Munich

Conversational commerce with artificial intelligence / Integration of novomind iSHOP and novomind iAGENT / Product data management using novomind iPIM

News Corporate

“Hamburg’s Best Employer”: novomind honoured for 9th time in a row

Prestigious seal of approval reflects particular attractiveness for specialist staff

News Customer Service

From service bot to shopping bot – novomind shows the possibilities of artificial intelligence at Call Center World

“Nomi” live chatbot at the company’s exhibition booth in Berlin / Integration of novomind iAGENT and novomind iSHOP / Omni-channel commerce and...

News Customer Service

Joint venture: novomind and D+S strengthen Webservice First omni-channel solution

Expanded portfolio of services: Intelligent FAQ centers available for simple and complex requirements

News Shop

Making the leap to Asia: novomind and OSP cooperating on omnichannel commerce in Thailand

Thailand’s CP ALL Group launches its omnichannel business powered by novomind iSHOP and novomind iPIM

News PIM

Supply of product data for OTTO specialist online shops by novomind iPIM

OTTO special shops address the needs of online shoppers who are looking for very specific products in certain areas. With,, ek...

News Customer Service

Artificial intelligence on new platforms: Chatbot technology via messenger is establishing itself

Artificial intelligence (AI) is part of novomind’s founding story - novomind AI technology has been used in customer service for more than 16 years....


novomind Events 2017: CCW & Internet World Trade Fair

The first quarter of 2017 is all about trade fairs for novomind: We will be there at two large “competitive exhibitions” and would like to invite you...

News PIM

Optimally equipped: Globetrotter launches new web shop using novomind iSHOP and novomind iPIM

Outdoor equipment retailer relies on new omni-channel functions for the close integration of online commerce and store sales

News Corporate

novomind and Arvato CRM Solutions enter into strategic partnership

Arvato CRM Solutions to introduce novomind iAGENT as cross-sector solution for omni-channel customer service

News Shop

Award-winning online shop: Betzold wins Austrian e-commerce prize

Best B2B online shop at the Anton Award / online shop was developed using novomind iSHOP

News PIM

Ready for Enterprise: novomind iPIM demonstrates excellent performance in quality and endurance check

novomind tests novomind iPIM in data management scenario with some 17 million products at the IBM Innovation Center in Zurich


News Corporate

Artificial intelligence and clever apps for better customer retention

novoinsight 2016: Annual conference of Hamburg-based software expert novomind shows how to make efficient use of chatbot technology and e-commerce...

News Marketplace

Faster, Higher, Stronger – PUMA expanding its international marketplace access with novomind iMARKET

PUMA is one of the world’s leading sports brands for shoes, textiles and accessories. The Herzogenaurach-based company has been making the most...

News Customer Service

Intelligent help: novomind iQ becomes novomind iHELP

Efficient web self-service in online customer communication

News Corporate

Even more teams working for a good cause: novomind at the MOPO relay race 2016

novomind was again present at the 10th MOPO team relay race in the city park: This time there were eight novomind teams at the starting line on 31...

News Corporate

"Social day" fundraising campaign also at novomind

On 3 July, three students spent their big day at novomind: As part of their "Social Day” project, the youth initiative Schüler Helfen Leben e.V. sent...

News Shop

Fast and on all channels: novomind integrates e-commerce and customer service

At the dmexco fair, the software experts from Hamburg show the fastest routes to the complete web shop / Mobile first with the novomind iSHOP app

News Shop

Lane change: makes fresh start with novomind iSHOP and novomind iPIM

Mail order firm optimises its web shop and product data supply with software from novomind

News PIM

Tailor-made: Atelier Goldner Schnitt relies on novomind iPIM

Mail-order firm for ladieswear expands its e-commerce strategy and now uses not only novomind iSHOP but also novomind iPIM for product data management...

News Marketplace

Entering international markets under a new name: novomind iPOEM becomes novomind iMARKET

Software experts from Hamburg accelerate the internationalisation of their enterprise solution for marketplace integration


News PIM

Atelier Goldner Schnitt now also opts for novomind iPIM

The mail-order company for women's fashions, Atelier Goldner Schnitt (AtelierGS), is considered amongst Germany's most traditional suppliers of...

News Shop

BRAX receives two awards as Top Shop 2016: novomind ensures smooth e-commerce processes for the fashion label

For the third time now COMPUTER BILD and Statista GmbH have focussed their attention on around 9,000 German online shops in the large shop test. All...

News Customer Service

Electronic dialogue: in communication SPD opts for novomind iMAIL

The SPD is Germany's oldest political party. Efficient communication between the parties and their members, as well as with the population, is an...

News Customer Service

Excellent customer service at DAK: live chat with novomind iCHAT

With six million insured, DAK-Gesundheit is one of the biggest statutory health insurance schemes in Germany. Good customer service is therefore...

News Corporate

Shirt sponsoring for young football players in Norderstedt: northerners gain promotion and kick off with the support of novomind

With the European Football Championship in France in full swing, the C Juniors of FFC Nordlichter Norderstedt have won promotion from the District...

News PIM

Ready for summer: Swiss lingerie specialist Beldona relies on novomind iPIM

Swiss fashion retailer launches online store, using novomind software for product data management


News Customer Service

Get a job in Germany fast: Federal Employment Agency relies on novomind iCHAT

Hamburg-based software expert equips “Make it in Germany” portal for international qualified professionals with live chat.

News Shop

Special shop for furnishings and designs for living: OTTO has started a new offering,, with novomind’s iSHOP

The new special OTTO shop,, offers everything involved with furnishings. The range includes furniture, home textiles, lamps, household...

News Marketplace

Deichmann uses novomind iMARKET for international marketplace connection

The Deichmann Group is Europe’s largest shoe retailer. Deichmann SE, based in Essen, operates in 24 countries in all, earning more than half its sales...

News Customer Service

BD24 uses novomind iMAIL to optimise its customer communication

Faster processes for more service quality and customer satisfaction - greater efficiency, increased service quality.


News Customer Service

An ear for customers: fast, reliable customer service for Teufel

novomind iMAIL software solution professionalizes communications for hi-fi firm Teufel

News Corporate

For a good purpose: novomind supports the international Diakonie Cafe in Hamburg

Although Christmas already occurred a while back, great actions will not be forgotten. novomind AG gave a contribution at Christmas of 15,000 euros to...

News Corporate

novomind garners 5-star rating in “Hamburg’s Best Employers“ award

Hamburg-based software developer among the award-winners for the 8th consecutive time Company growth is a team achievement / Commitment to Hamburg

News Customer Service

Growing personalisation: novomind presents new channels for intelligent customer communications at Call Center World in Berlin

novomind iAGENT 10 integrates WhatsApp / Innovations for live chats / Online identification in real time

News PIM

novomind iPIM: new module optimises import of product data

Modern web-based onboarding module ensures safe importing extensive vendor data in novomind iPIM.

News Shop

Fits perfectly: Shoe specialist Görtz relies on novomind iSHOP for its online shop iSHOP

Hamburg-based software experts ensure smooth operation of the Görtz online shops in Germany and Austria / Successful strategic cooperation with...

News Customer Service

Additional communication channel: DATEV relies on novomind for its customer service

Financial IT expert expands its service offering with live chat software from the Hamburg omni-channel specialists

News Customer Service

novomind wins CCV Quality Award 2015 in cooperation with Deutsche Post

Together with Deutsche Post, novomind has won the Quality Award 2015 of Call Center Verband Deutschland e.V. (CCV – German Call Center Association) in...

News Shop

GROFA GmbH chooses novomind iSHOP and iPIM for its new B2B shop

GROFA – House of Brands replaces existing shop solution with integrated software system from omni-channel expert novomind / Real-time connection to...

News Marketplace and FullBeauty: Ulla Popken uses novomind iPOEM for US American marketplace integration

The Popken Fashion Group incorporates the fashion company Ulla Popken GmbH, GINA LAURA GmbH & Co. KG and studio Untold GmbH. For the own brand Ulla...

News Customer Service

Completely redeveloped: the novomind iAGENT Supervisor

Practical orientation of the control surface of novomind iAGENT. With the new development of the supervisor novomind provides administrators and team...

News PIM

novomind iPRINT: Globetrotter is pilot customer for new print solution

Globetrotter Ausrüstung, one of Europe’s biggest outdoor clothing and equipment retailers, trusts in novomind iPRINT for catalogue production.

News Corporate

novoinsight 2015: Hamburg’s First Mayor congratulates company on 15th anniversary

“How the digital self influences us” - More than 300 guests participated in annual conference novoinsight.

News Corporate

For a good cause: novomind at the 2015 MOPO relay

Run, run, run... novomind participates in the MOPO relay!

News PIM

Converted: GROFA – House of Brands launches new B2B shop with novomind iSHOP and iPIM

For the new B2B shop GROFA trusts novomind iSHOP and IPIM.

News Corporate

novoinsight 2015: Growth, new ideas and the trends of the digital future

Olaf Scholz, First Mayor of Hamburg, congratulates on the 15th anniversary / Trends and solutions for modern e-commerce and effective customer service...

News Shop

The customer journey challenge: novomind places the customer centre-stage

The Hamburg software experts show the key trends and services for modern e-commerce and effective customer service at dmexco / New: novomind Commerce...

News Marketplace

Strong team: PUMA entrusts novomind iPOEM with marketplace integration

PUMA is one of the world’s leading sports brands which designs, develops, sells and markets shoes, clothing and accessories. For more than 65 years,...

News Customer Service

Full speed ahead! B.O.C. entrusts novomind iMAIL with customer communication

With 26 branches throughout Germany and an online shop, BIKE & OUTDOOR COMPANY GmbH & Co. KG (B.O.C.) is Germany’s biggest bicycle chain. The modern...

News PIM

In with the new: The Douglas perfumery entrusts novomind iPIM in the development of its new club website,

From accessories and fragrances to body care and make-up and the associated services: with more than 1,700 branches and 17,000 employees in 19...

News Marketplace

Trend conscious: Ulla Popken uses novomind iPOEM for marketplace integration

With its wide fashion range with various own brands, the Popken Fashion Group, which operates as a multi-channel company, is known worldwide. Fashion...

News Corporate

Ahoy: The 2015 sailing season is already running at full speed ahead

Saling yacht "novomind" at the Hamburger Port Anniversary an at the Kiel Week!

News Customer Service

Online identification via video chat: Deutsche Post moves ahead using novomind technology

Hamburg-based systems house designs secure and user-friendly live online dialogue based on advanced WebRTC technology.

News Corporate

More room for new ideas: novomind celebrates house warming party at new headquarters

The Hamburg-based software company has moved / Lotto King Karl put the 500 guests in a celebratory mood

News Shop

Successful relaunch: Mail-order company Betzold has chosen novomind iSHOP for its e-commerce strategy

The specialist for teaching and educational supplies reports a sharply rising conversion rate. novomind iPIM and iVIEW are used as well.

News Customer Service

Banking on best advice: Wüstenrot Bausparkasse AG chooses novomind iCHAT

Ludwigsburg-based building society strengthening its customer focus and personal service also in its online channel

News Shop

Updates in a matter of seconds: baumarkt direkt relies on novomind iSHOP and novomind iPIM

DIY online retailer optimises and product data supply

News Marketplace

Deichmann entrusts novomind iPOEM with marketplace linkage

Deichmann erweitert mit einem Markenshop auf Ebay seine Omnichannel-Strategie um einen weiteren Vertriebskanal. Zur Marktplatzanbindung setzt...

News Customer Service now uses novomind iAgent in its service centre is using novomind as its new service provider for its service centre responsible for end customer enquiries. The agents, currently 12 in...

News Shop

Ecologically optimised household appliances: OTTO launches new online shop with novomind iSHOP

With its new online shop, OTTO presents a further specialist shop. Similar to its predecessor shops which are, meanwhile, established e.g.,...

News PIM Marketplace

The outlook is bright: beeline opts for novomind iPIM and novomind iPOEM

Whether necklaces, bracelets or rings – since its founding in 1990, beeline offers everything accessory lovers could possibly wish for. With a total...

News Customer Service

novomind sponsors CCW for first time

This year, novomind was also the official sponsor of the CCW for the first time. Under the motto “Get Open”, the software experts offered – on a much...

News PIM

Well equipped: Globetrotter relies on e-commerce solutions from novomind

Hamburg-based outdoor retailer starts with novomind iPIM and is pilot customer for novomind iPRINT

News Shop

The fast and easy way to an online shop: novomind presents e-commerce trends at the Internet World in Munich

Hamburg-based software firm presents quick-start solution novomind iSHOP / Two lectures on “The future of e-commerce”

News Corporate

Excellent! In the 7th consecutive year novomind receives the seal "Hamburg's Best Employers"

novomind, a leading supplier of omni-channel commerce and customer service software solutions, has achieved an excellent result at the competition...

News Customer Service

novomind presents new version of novomind iAGENT at the Call Center World in Berlin

Hamburg-based software firm is official sponsor for first time / Motto “Get Open” / novomind iAGENT 9 offers new possibility of online live advice /...

News Customer Service

Service centre software speeds up communication at A&O Hostels

With 25 branches in 16 German, Austrian and Czech cities, A&O Hostels is the biggest independent hostel company in Europe. Now, the successfully...

News PIM

Globetrotter chooses novomind iPIM and becomes pilot customer for novomind iPRINT

Whether climbing equipment, canoes or compasses, Globetrotter has been specialising in outdoor equipment for more than 35 years and has developed into...

News Marketplace

novomind iPOEM supports launch of Media Markt and Saturn online shops on eBay

Alongside the operation and further development of the Saturn and Media Markt websites on the basis of IBM WebSphere Commerce, novomind is now also...

News PIM

novomind begins development of iPORT

novomind iPORT represents a state-of-the-art web-based onboarding tool which imports quality assured product data from suppliers into novomind iPIM.

News Shop

Buy kitchen devices online: OTTO launches supply concept with the multi-channel commerce platform novomind iSHOP

After the successful implementation of, and, OTTO now presents a further specialist shop with, which...

News Customer Service

Audio and video chat without download

novomind iAGENT 8.5 offers new possibilities of live online advice. One click for an immediate start of the audio or video chat - novomind uses the...

News Corporate

Annual conference of novomind AG: Best year in the company’s history with e-commerce and e-communication software

Over 190 employees help achieve double-digit revenue growth - “einfach.machen.”: novomind plans to develop the world’s most user-friendly software -...

News Corporate

novomind and Haspa BGM support the work of the Preuschhof Foundation

The donation of EUR 94,000 was handed over at novomind’s annual novoinsight conference on 7 November.

News PIM

Successful certification: novomind iPIM certified certified by IBM as “Ready for smarter commerce”

IBM, a world-leading provider of information technology, expands its cooperation with novomind AG in the field of product information management...

News PIM

Germania opts for novomind iPIM product information system

Renowned German furniture manufacturer plans to digitise its entire product data workflow. novomind iPIM, the product information management solution,...

News PIM

etailment Summit and Expo 2014 in Berlin: Hamburg-based IT service provider novomind presents novomind iPRINT – database publishing with QuarkXPress & Adobe InDesign as an add-on for novomind iPIM

At the etailment Summit and Expo in Berlin on 8 and 9 October, the convention of the interactive retail sector, Hamburg-based IT service provider...

News Customer Service

WebRTC - Audio and video chat without download

Text chat is already possible on many company websites. In the future, customers will have even more innovative possibilities for contacting a company...

News PIM

novomind iPIM is now mobile – new “novomind iPIM mobile” hybrid app

Mobile shopping is booming and an increasing number of online shoppers also want to be able to shop whilst on the move.

News Shop

After the website relaunch in Germany and Europe, novomind will soon also be developing new mobile sites including a hybrid app for the Media Markt and Saturn electronic goods stores

At Media-Saturn, multi-channel has long been standard and an elementary part of the company’s long term growth strategy.

News Corporate

novomind starts at the MOPO team relay Hamburg city park 2014

Again this year, the novomind running team took part in the unique combination of run and picnic party.

News Shop

Hamburg-based IT service provider novomind presents novomind iSHOP QuickStart at dmexco in Cologne

Professional online shop launched within only two months

News Customer Service

novomind iCLAIM, a modern complaint management software solution, puts the customer centre-stage

Fast and satisfactory complaint management taking into account the customer’s preferred contact channel continues to gain importance in many...

News Marketplace

novomind iPOEM V2.0 – new Web interface, features and integration: and

Following the release and roll-out of the new version of our marketplace middleware novomind iPOEM, last year, the new novomind iPOEM Cockpit Version...

News Customer Service

Successful system changeover to novomind iMAIL at mail order retailer Walz

In December 2013, the mail order retailer Walz GmbH went live with an important building block in multi-channel architecture. Based on novomind iPIM,...

News Shop

New online furniture shop: relies on novomind iSHOP

OTTO customers have been able to shop conveniently for comfortable sofas and couches, matching home textiles and accessories at since the...

News PIM

novomind iPIM for IBM WebSphere Commerce

Our standard PIM system, novomind iPIM, has now been included in the IBM Global Solutions Directory under the heading “Worldwide solutions from IBM...

News Corporate

novomind sports: the countdown for the sailing season has also started for the Alster

Starting this year we are sailing not only on the Baltic Sea but also on the Alster in Hamburg: our company sport’s club novomind sports e.V. now has...

News Shop

IBM WebSphere Commerce implementation partner novomind integrates standard payment module for Computop Paygate

Being one of the largest IBM WebSphere Commerce implementation partners, novomind AG will make available a standard payment module which enables easy...

News Shop powered by e-shop software from novomind

Hamburg-based IT service provider took only two months to implement a new “full responsive” online shop for furniture and interior design products.

News Customer Service

New FAQ Center solution with novomind iQ+

novomind iQ+ is the logical further development of our FAQ Center solution with simple integration into existing websites and online shops. The FAQ...

News PIM

Mail order retailer Walz modernizing multi-channel architecture with central PIM

The mail order business Walz GmbH went live with a new and important building block of multi-channel architecture in December 2013.

News PIM

HD product data for timber merchants – HolzLand GmbH relies on novomind iPIM

HolzLand is the leading cooperation of timber merchants and combines SME timber merchants at over 250 locations with a cooperative turnover of more...

News PIM

ikarus stands for Design – novomind iPIM for HD product data

We are delighted to be able to greet ikarus Design Handel GmbH as a new customer for our standard PIM system novomind iPIM.

News Corporate

Hamburg's best Employer 2014 competition: five stars for novomind

For the sixth time in a row, novomind AG has occupied a top placing in the competition "Hamburg's best Employer" – this time even with the maximum...

News Customer Service

A successful appearance: novomind at the CCW 2014

The largest exhibition and congress in Europe for specialists in customer service, customer communications and call centers took place for the 16th...

News Shop

novomind AG convinces at the E-Commerce Exhibition "Internet World"

The growth trend in e-commerce is unbroken. This also showed in the success of the Internet World. More than 13,000 visitors informed themselves on...

News Corporate

“Hamburg’s Best Employers 2014“: novomind garners five stars

novomind, the supplier of e-commerce software and automated customer service solutions, has scored a top ranking in the “Hamburg’s Best Employers”...

News Customer Service

novomind at the Call Center World: Response management software significantly improves customer communications across all channels

From 17 to 20 February 2014, novomind will present solutions meeting the demands of customer service staff at the Call Center World (CCW) in Berlin’s...

News Customer Service

Hamburg Energie relies on the e-mail management system from novomind

'Aus Hamburg, für Hamburg' ('From Hamburg, for Hamburg') is the motto of HAMBURG ENERGIE. Hamburg is also the source of the novomind iAGENT...

News Shop

CEWE relies on novomind for its international rollout

CEWE, Europe's leading photo service and innovative online printing partner, is represented in 24 countries in Europe. It operates retail outlets with...

News Shop

Business intelligence for the optimisation of online shops: new novomind study

The use of BI for the optimisation of online shops has spread further and further. In order to increase the success of their online shops and to...

News Shop

novomind supports re-launch of and

novomind supported the re-launch of the and websites together with other agencies.

News Shop

Business intelligence for the optimisation of online shops becoming increasingly widespread

novomind, the Hamburg-based IT service provider, has researched the use of business intelligence (BI) by online shops. One of the key findings of the...

News Corporate

Tenth annual novomind conference: scope and momentum of change in e-commerce still being underestimated by many

- More than 180 customers, business partners and friends of novomind AG attended the annual novoinsight conference to discuss new e-communication and...

News Corporate

A reason to celebrate: novomind is “Entrepreneur of the Year”

Peter Samuelsen, Thomas Köhler and Stefan Grieben can hardly believe it - the novomind management team will from now on be allowed to bear the title...

News Shop

Business Intelligence (BI) with in-memory computing approach from novomind iSHOP

The new Q4 release will let novomind iSHOP display its advantages in full thanks to the integrated in-memory computing object store. Data that was...

News Customer Service

novomind clients FONIC and Sixt sparkle as test winners. We congratulate them!

The German Institute for Service Quality [Deutsche Institut für Service-Qualität] tested seven car rental companies in Germany on behalf of the...

News Corporate

Are we living in "1984"? Sascha Lobo and Prof. Dr. Gerrit Heinemann open the annual novoinsight conference

On 17 October, novomind will invite the e-business sector to the grand anniversary of the annual novoinsight conference: This 10th gathering will take...

News Customer Service

Live chat workshop at Gut Kaden: Ground-breaking discussions in a relaxed atmosphere

Live chat solutions for customer service are becoming popular. Increasingly more companies are relying on quick text-based dialogue with real...

News Corporate

New sail, new luck: 'novomind' at the Hanse Cup 2013

Our sailing yacht 'novomind' has now become a regular guest at the Hanse Cup, the HanseYacht's regatta in the Baltic Sea off the coast of Greifswald....

News Corporate

novomind makes it into the finals of the Entrepreneur of the Year Awards

"Entrepreneur of the Year" is a title bestowed only upon very few mid-market entrepreneurs by renowned auditing and consulting firm Ernst & Young (EY)...

News PIM

“I like” or “Who cares”: Product reviews encourage purchases on the Internet

The latest PIM trend study by novomind, the Hamburg-based IT service provider and product information management (PIM) specialist, examined the...

News Shop

Dehner garden centre group launches new online shop with support from novomind

novomind iSHOP multi-channel commerce software implemented within only five months by Hamburg-based IT service provider, novomind

News Customer Service

“Clara” - a friendly face to talk to at

Online shoppers now assisted by new virtual service advisor from the novomind lab

News Shop

novomind develops eShop solution for Club Bertelsmann’s “tolino shine” eReader

Readers can now obtain the digital publications of Club Bertelsmann directly via the “tolino shine” eBook reader on the “tolino” online platform.

News Shop

Atelier Goldner Schnitt relies on novomind iSHOP multichannel commerce software

The state-of-the-art technology from the Hamburg-based IT service provider puts Atelier Goldner Schnitt (AtelierGS) in an excellent position to cope...

Shop News

frontlineshop picks e-shop solution from novomind

E-shop system to replace existing custom solution

Customer Service News

Launch of latest novomind iAGENT version to highlight novomind’s presence at CCW 2013

Intuitive software interface simplifies customer communications at contact and service centres. In developing its software further, novomind relies on...

Corporate News

Ninth annual novomind conference focused on forward-looking IT solutions to support e-commerce growth and optimise customer communications

Over 180 clients, partners and friends of novomind AG discussed the future of e-business

Keynote speakers were Christian Lindner (Chairman of the...

Customer Service News

Customer service via Facebook is on the rise

Two out of three companies offer customer services on Facebook

However, social media channels are often not integrated

News Customer Service

One in four e-mail queries comes to nothing at contact centres

Response check reveals gaps in e-mail communication

Processes are not coping with rising number of contact channels

PIM News

E-shops neglect impulse buyers

Lack of decision-making aids hinders spontaneous purchases

HD-quality product information attracts occasional shoppers

Shop News

iPad commerce is on the rise

Over one in four Germans would shop via their tablet PC

Variety of terminals poses a challenge to online traders

Corporate News

novomind and ELBventure launch a smartphone treasure hunt

New smartphone app “Treasure Points” unites the geocaching principle with mobile voucher functions

Shop News

Online retail 2012: PC and smartphone merge with real consumer world

E-business conference “novoinsight²” looks towards future growth trends

Social media remains the top theme in customer communication

PIM News

Dissatisfied online customers: deliveries don’t meet expectations

34 per cent of online shoppers return parcels

The reason is often a lack of information about products

Shop News

Integration of online and offline shopping falls short

One in three Germans wants improved integration of shopping channels

Cross device commerce is only beginning to emerge

PIM News

E-shops penalised for poor data management by customers abandoning their shop-ping carts

Poor product presentation is to blame for 43 per cent of customers abandoning their shopping cart

Clear classification of product details necessary

PIM News

Online shopping is as normal today as buying at the supermarket

Four out of ten Germans buy on the Internet at least ten times a year

E-shops are increasingly called upon to improve their product presentation

PIM News

Online customers have no patience

One in five online buyers expect feedback within four hours

Facebook and Twitter not yet firmly established as service channels

PIM News

E-commerce: lack of product data slows sales

Two-thirds of e-commerce companies have no product pool for all channels

Product information management increasingly complex

Marketplace News

novomind buying power index: online trading gathers momentum thanks to media and fashion

Index stable at 102.5 points in May

Buyers increasingly compare as prices rise

News Shop

Every fourth online customer shops via smartphone

M-commerce is increasingly popular with the young and wealthy

Turnover provides the basis for further investments

Shop News

E-trading purchasing power index up

Optimistic buyers are in the majority

Mobile Internet raises expectations of online trading

Shop News

novomind iSHOP: OTTO mobile e-commerce sites online in record time

Development time under four months

Site reaches 90 per cent of mobile devices in Europe

Customer Service News

Software islands at contact centres slow down learning

The more programs used, the more there is to learn

One training day is enough for half of single software users

Corporate News

novomind wins with its exemplary corporate culture

novomind counted among “Hamburg’s best employers 2011”

Special prize for corporate culture

Marketplace News

Full range: keeps its books and electronics image

Germans ignore the online marketplace’s other goods

80 per cent expect media products, while foods are barely known

Customer Service News

Father Christmas gives Facebook and e-mail the cold shoulder

Global mystery check: only one in three Santas reply

Nine out of ten e-mails are sent by auto-responders

Marketplace News

Internet shops: minimal competition on electronics, books and CDs and share the electronics and media market between themselves asserts itself as the top fashion marketplace

Shop News

App-Lift: mobile commerce is learning to fly

novomind conference novoinsight² spotlights the e-business trends of 2011

New user generation increases usability pressure on contact centres

Customer Service News

Contact centres turn out to be shy social media users

External service providers twitter more often than in-house customer care agents

Web 2.0 channels call for conversion work at contact centres

Marketplace News

Internet business climate: index shows growing buying mood in Germany

The novomind index captures a first-of-its-kind, representative view of online customer mood

Buying optimists overtake consumer sceptics

Customer Service News

Application-zapping hinders contact centre customer service

Software diversity demotivates six out of ten agents

Workplace complexity is on the rise

Shop News

Out of touch: online retailers neglect e-shop monitoring

Only 57 per cent of e-shops keep a record of how many visitors actually make a purchase

The majority confine themselves to lean reporting

Customer Service News

Social media force German contact centres to rethink

Multiple channels drive blended agent system trend

Growing job complexity for contact agents

Shop News

E-shops investing away from requirements

Only one in four e-shop operators plan new service features

Availability via e-mail takes precedence over online consulting

Shop News

Outdated technology holds back e-commerce 2.0

40 per cent of online shops stuck in modernisation backlog

E-commerce faces a technological generation change

Shop News

E-shopping: functional diversity attracts customers

A stronger product presentation increases sales

Half of online shops neglect Web 2.0 elements

Corporate News

Youth work is rewarded

Sorry, there is no translation for this news-article.

Shop News

E-shop managers waste too much time on IT

Outdated software slows down e-commerce business

novomind iSHOP: easy-to-use technology frees up shop operators for other tasks

Shop News

CeBIT 2010: First e-shop software with “In-Memory Computing” turbo

novomind iSHOP: Product data stored centrally in the RAM

All clear for new e-shop generation

Shop News

New e-shops make you happier

One in four online retailers struggle with outdated technology

The check-out area is the most frequently neglected

Shop News

Despite relaunch: e-shops close-fisted with technical service

Less than half of e-shops update technology to optimise customer care

Customers want a variety of functions at every stage of the buying process

Shop News

E-shops: Web 2.0 left out of the loop

44 per cent of online retailers miss out on profitable shop features

Half of providers do not make full use of technical possibilities


Shop News

Too much stress: Christmas shopping at the computer

E-shops don’t make the most of the location advantage the Internet offers

Lots of service functions set virtual tills tinkling

Shop News

Shop technology: three out of four e-shops copy their rivals

The latest software updates pay off

One in four shop operators respond too slowly

Shop News

A rolling stone gathers no moss: the latest e-shop technology pays

Six out of ten e-shops are not state of the art

Modern platforms reduce shopping cart abandonment

Customer Service News

E-shoppers give top marks for customer care

Nine out of ten e-shoppers are satisfied with the service they receive

E-mail responses still take too long

Marketplace News

Turnover of 25 million euros in just twelve months with novomind iPOEM

novomind iPOEM builds a bridge between retailers and the most successful Internet marketplaces

Marketplace integration within a matter of weeks

Customer Service News

The future of customer dialogue: man and machine with clearly differentiated roles

Centrally managed customer data is becoming increasingly important

New novomind Self Service Suite 6.0 optimises multichannel communication

Customer Service News

Germans give service costs the cold shoulder on the Internet

83 per cent of online shoppers reject flat rates for extra service

Paying for more service is not seen as added value by customers

Customer Service News

Online retailers switch to automatic in their customer service

85 per cent of customer queries can be answered by software

Diverting more of the queries to automated channels relieves the burden on staff

Customer Service News

Online traders are the number one adviser for online buyers

Online customers avoid service hotlines that cost them money

Service perception of producer and e-shop must match

Shop News

Expensive brand goods sell slowly on the Internet

Three-quarters of online shoppers buy brand products worth less than € 100

Realistic shopping experience increases trust

Customer Service News

Budget killers in customer service - companies waste every second euro

Telephone hotlines are a drain on customer communication budgets

Intelligent website services take the load off service staff and make savings...

Shop News

German online shoppers avoid risk

70 per cent of all online shoppers take a number of precautions to eliminate risk when making purchase decisions

Spontaneous purchases are the...

Shop News

Online surfers on a spree: one in two orders several times a month on the net

E-shopping in Germany becoming increasingly popular

Service functions improve acceptance of online trading

Shop News

Frustrated store customers take revenge by buying online

One in three online shoppers is disappointed with store service

Buyers enjoy the freedom of being able to compare products anonymously on the Web

News Shop

Internet shopping sprees are out

Web consumers shop purposefully

Relaxing shopping is not a motive for using the Internet

News Shop

The opinions of others - online shoppers are like sheep

In Internet purchasing, what really counts is what others buy and approve

Customer Service News

CallCenterWorld 2008: Customer service for free

Free novomind Self Service Suite Express available as of immediately

Software solution for electronic customer communication can be downloaded for...

Customer Service News

E-mails more and more popular with customers

More than 90 per cent of all businesses provide customer care via e-mail

E-mail management systems make for greater efficiency and customer...

Customer Service News

Virtual customer service scores points for cost benefits

Companies are not taking advantage of the potential savings to be had from modern Internet solutions

Online service cheaper than phone and fax

Shop News

Web services attract young customers

Eighty per cent of Internet users use Web-supported services

Companies can score with customers by offering interactive online services

Shop News

Product development for free: online shoppers give advice on improvement

One in seven Internet users contributes product suggestions

Women engage more frequently than men in product development

Customer Service News

E-government has arrived: authorities score points with electronic services

Potential for citizens’ services far from exhausted

Virtual advisors ensure permanent availability

Shop News

Online shops underestimate their customers’ need for security

Lack of confidence in security leads to order processes being discontinued on the Net

Only very few retailers take advantage of security issues to...