On November 3, 2020, interested managers can participate in up to 16 interactive online sessions with well-known industry experts as part of the online event "Successful Contact Center". These show concrete applications and impulses from the practice on topics such as home office, automation, digitalization and much more. After each presentation, there will be an opportunity for a personal exchange with the experts in a small circle. Short 1-to-1 talks, matchmaking and speed dating also offer participants the opportunity to get in touch with each other and network.
With 13 events to date and a total of more than 1,700 participants, the "Successful Contact Center" congress has established itself as an important industry event for managers from call centers, sales, customer service and marketing in Germany. In terms of content, "Erfolgreiches Contactcenter" plays in the first league of industry events. Very good presentations, great atmosphere and professionally organized", says Christoph Busch, consulting economist and business economist.
Find out from Franziska Dempt, Senior Business Development Manager at novomind AG, at 14:30 hrs how to make your
Automate customer service and increase customer satisfaction.
In our presentation we will show you how to answer customer inquiries automatically and thus faster. The focus is not on the automated sending of confirmations of receipt, but on how you can use computer-linguistic and semantic processes to process inquiries faster. The communication traffic is distributed channel-spanning to suitable agents, AI analyzes and classifies customer requests BEFORE routing. Agents can respond more individually and faster, customer satisfaction increases.
Register now and discuss current trends and experiences with us. We are looking forward to meeting you!