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Events
03 Nov 2020

Strategy Days CRM & CallCenter, November 3-4, 2020, Bergisch Gladbach

novomind is taking part in the "CRM & CallCenter Strategy Days" at the Althoff Grandhotel Schloss Bensberg in Bergisch Gladbach on 3 and 4 November 2020.


How does good customer relationship management work against the background of an increasingly digital world? CRM experts and managers will talk about this. Providers and users will deepen their know-how on customer excellence, customer centricity and customer journey in lectures, seminars and dialogues.

The StrategieTage CallCenter will become a meeting place for directors and managers from the CRM and call / service center sectors. Providers and users from the fields of customer service and contact centers will deepen their know-how on new challenges in customer value management, AI in customer service or VoIP in lectures, seminars and dialogues.

Lecture novomind AG on 4 November 2020, 15:10 - 16:10 hrs:
"Out of the telephone queue and into the digital channels? 10 smart ways to connect the digital channels with the telephone service".

- WhatsApp Integration
- MS Teams in customer service
- AI and automation that make sense

Speaker:
Peter Linnemann, Head of Customer Experience Sales
Franziska Dempt, Senior Business Development Manager

Register now!