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Events
21 Mar 2018

Exclusive novomind round table in Dubai on the 21st of March

novomind is celebrating the start of our novomind operation for the Middle East and Africa with an exclusive novomind round table in Dubai with executive representatives of the Customer Service business

Our motto: H.A.P.P.Y.

5 letters, 5 agenda topics and 5 questions:

  1. What digital customer service channels do the customers expect?
  2. What reaction times do the customers expect?
  3. How do I make sure that the agent gives the same answer to the same question on all channels?
  4. How do I measure the happiness index?
  5. How can I excite our customers?

All of these questions and more will be discussed on the 21st of March in Dubai.

Agenda:

      11:30 – 12:30    Get together - Welcoming and round of introduction

      12:30 – 13:00    Presentation from customer service infrastructure experts

      13:00 – 14:30    Lunch and discussion

      14:30 – 16:30    Customer presenting their story and summary

      16:30 – 21:00    Safari and dinner

Venue Address : SUHA Boardroom, Burj Al Arab Hotel

Would you like to be a part of this exciting day? Please feel free to contact us: hamer@novomind-mea.com