Our motto: H.A.P.P.Y.
5 letters, 5 agenda topics and 5 questions:
- What digital customer service channels do the customers expect?
- What reaction times do the customers expect?
- How do I make sure that the agent gives the same answer to the same question on all channels?
- How do I measure the happiness index?
- How can I excite our customers?
All of these questions and more will be discussed on the 21st of March in Dubai.
11:30 – 12:30 Get together - Welcoming and round of introduction
12:30 – 13:00 Presentation from customer service infrastructure experts
13:00 – 14:30 Lunch and discussion
14:30 – 16:30 Customer presenting their story and summary
16:30 – 21:00 Safari and dinner
Venue Address : SUHA Boardroom, Burj Al Arab Hotel
Would you like to be a part of this exciting day? Please feel free to contact us: firstname.lastname@example.org