--- title: Tourism description: "Whether it's questions via chat, video chat, WhatsApp, email, SMS or telephone: our contact centre software is there for your customers where they need it." url: https://www.novomind.com/en/industry/tourism/ markdown_url: https://www.novomind.com/en/industry/tourism.md type: page slug: tourism published: 2022-04-20T09:26:30Z modified: 2026-09-09T06:54:04Z language: en-US word_count: 1377 tokens: 2738 --- # Tourism When service makes all the difference Whether it’s a weekend break or a trip around the world, today’s travellers expect seamless support within seconds on their preferred channel. By intelligently combining an omnichannel platform with AI Agents, novomind turns your customer service into a genuine driver of value. Contact us The challenge Travellers want solutions, not waiting times Lost luggage, a gate change, an overbooked hotel: when plans change unexpectedly, travellers expect immediate assistance. But fragmented systems and manual searches increase customer service handling times. With limited staff resources, intelligent support is essential to keep operations running efficiently. Routine processes need to be resolved fully automatically in the background, so that more complex enquiries are routed directly to the people whose expertise and empathy make all the difference. Did you know? 1.52 billion international tourist arrivals were recorded worldwide by UN Tourism in 2025, an all-time high. More than 75% of travellers now routinely use their smartphones to manage tickets, status changes and travel information, according to Bitkom. 35% of travellers would like to see automatic real-time updates via apps as an improvement, according to SITA. Contact us How we solve the challenges in the tourism industry Smart omnichannel communication keeps the perfect journey in focus. By combining AI with integrated channels, you can create a seamless customer journey that leaves a lasting positive impression. Premium travel service on every channel Whether via WhatsApp, web chat, email or phone, novomind iAGENT enables you to support your customers whenever questions arise, from the first click before departure right through to the return flight. Direct integration with booking systems such as Amadeus or Sabre gives your service team immediate access to all relevant travel data. And thanks to the intuitive interface, new agents can quickly get up to speed without lengthy onboarding. Satisfied customers and agents Smart AI Agents independently handle standard enquiries about baggage, flight times or cancellations around the clock. If an enquiry becomes more complex, your team can take over seamlessly, with the complete customer history and relevant response suggestions at their fingertips. This saves valuable time with every interaction, reduces costs and gives your agents more capacity to focus on personalised advice. More about the whitepaper Our features & benefits Omnichannel communication Smart omnichannel communication keeps the perfect journey in focus. By combining AI with integrated channels, you can create a seamless customer journey that leaves a lasting positive impression. 24/7 availability First-class customer service is not limited by opening hours or time zones. Smart AI Agents assist travellers around the clock via chat, email or voice in multiple languages, resolving enquiries about check-in, flight status, rebookings or cancellations immediately and without waiting times. Seamless integration Thanks to open interfaces, novomind iAGENT can flexibly connect systems such as Amadeus, Sabre or existing ERP solutions, giving your service team immediate access to all relevant travel data without time-consuming switching between systems. Show more Self-service With novomind iAGENT, travellers can independently handle requests such as changes of address around the clock. The integrated self-service agent guides them intuitively through each process, providing greater flexibility while significantly reducing the workload for customer service teams. Roles and permissions management novomind iAGENT manages access rights and responsibilities flexibly and securely. Whether for first-level support, specialised agents or external service providers, every team member sees exactly the data and tools they need to handle enquiries efficiently and in compliance with data protection requirements. Targeted upselling novomind uses data to help service teams offer relevant additional services. Based on booking data and the current conversation, the system provides tailored recommendations in real time, helping to sustainably increase revenue per booking. @media (max-width:767px) { .product-features-mobile { height: 0; overflow: hidden; -webkit-transition: height .3s ease-in-out; transition: height .3s ease-in-out; } .features-height { height: 100%; } } /*show/hide features 2nd section on mobile */ jQuery(document).ready(function( $ ) { $('.features-toggle-btn').click(function(){ $('.product-features-mobile').toggleClass('features-height'); $(this).toggleClass('arrow-up'); }); }); A&O Further case studies A&O 24/7 support and more than 150,000 email enquiries per month A&O HOTELS and HOSTELS is currently the largest independent hostel provider in Europe. With novomind iAGENT, continuous 24/7 support is guaranteed for handling more than 150,000 e-mail enquiries per month.   “It’s a win-win situation for everyone. Our service level increases in parallel with the number of guests and their loyalty to A&O.” Oliver Winter, General Manager, A&O Request case study now Further case studies Case Studies & Whitepaper Knowledge from theory and practice Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products. Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce. Read cases & papers now Available 24/7, 365 days a year Omnichannel contact center software that wows both agents and customers. Find out more AI that brings you closer With the novomind AI Platform, you create customer experiences that truly inspire – personal, efficient and flexible. Find out more Reaching customers where they like to be Simple integration of messenger services like WhatsApp into your customer service and digital commerce. Find out more Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. 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