--- title: OMR description: Join us and find out how shopping assistants can boost your online business at our masterclass at OMR 2026. url: https://www.novomind.com/en/events/omr/ markdown_url: https://www.novomind.com/en/events/omr.md type: post slug: omr author: marketing published: 2026-04-14T13:00:53Z modified: 2026-04-15T08:56:57Z language: en-US taxonomies: category: - Customer Service - Digital Commerce - Europe - Events word_count: 659 tokens: 1206 --- # OMR Share this article Customer Service, Digital Commerce, Europe OMR 05 – 06 May 2026 Hamburg Messe Stefanie Kollmar, Tobias Meyn and Florian von Almsick, novomind AG OMR 2026 in Hamburg is one of the most important events for digital marketing, e-commerce and technology in Europe. Every year, the OMR Festival brings together leading minds, brands and solution providers to discuss the latest developments in customer experience, artificial intelligence, data and the platform economy. With thousands of visitors, international speakers and a clear focus on innovation, OMR is the central meeting place for anyone looking to strategically develop their digital business. Of course, as a Hamburg-based company, we couldn’t miss out on the OMR, and we’ll be holding our first masterclass as part of the festival in 2026. Look forward to our insights into the Shopping Assistant in our masterclass: Build-Your-Own Shopping Assistant: The perfect digital shopping assistant for your shop On 6 May at 12:15 pm Shopping assistants are revolutionising online business: they answer questions, guide customers through the product range, assist with purchasing decisions and have been proven to increase basket sizes. However, for an AI agent to deliver real added value, more than just an LLM is required. In this session, we will demonstrate: how digital shopping assistants are used in online shops how AI agents are integrated into existing systems how automated advice can be combined with human service how companies can specifically improve their customer experience and further optimise the shopping process A must for anyone looking to advance their e-commerce strategy and customer experience. Register now – places are limited! Sign up now! Back to overview Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com We look forward to receiving your email Chat with us Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com novomind News Become part of the novomind community and receive regular updates on all the important news from the world of novomind: blog posts, press releases, events, products, and more.