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Customer Service, Europe

Messekongress Kundenmanagement in Versicherungen 2024

Christiane Balu, novomind AG

Good relationships with policyholders are important: individual customer service and a consistent customer experience are decisive competitive advantages in the insurance industry.

We solve the challenges in the insurance sector: With us, all communication takes place from a single source. novomind iAGENT maps the entire customer journey with a uniform, comprehensive contact history. Whether before, during or in the event of a claim: novomind iAGENT collects all available information from all touchpoints – whether chatbots for specific products, WhatsApp for general inquiries or support requests via chat or social media.

Customer presentation June 4, 2024, 4:15 p.m. (German language)

“Security in every life situation” meets AI – from legally compliant digitalization to automation at HanseMerkur

 

  • Use of AI in customer service
  • Legally compliant digitalization at HanseMerkur
  • Successful automation through a fully integrated software solution

Christiane Balu, CX / AX expert novomind AG;

Arto van der Meirschen, IT Coordination and Project Management User Development HanseMerkur Krankenversicherung auf Gegenseitigkeit;

And how can we optimize your customer management? Let’s talk about it!

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We look forward to your WhatsApp message!

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Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
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Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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Message

We look forward to your email!

We look forward to your email!
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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