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Christiane Balu, novomind AG
Good relationships with policyholders are important: individual customer service and a consistent customer experience are decisive competitive advantages in the insurance industry.
We solve the challenges in the insurance sector: With us, all communication takes place from a single source. novomind iAGENT maps the entire customer journey with a uniform, comprehensive contact history. Whether before, during or in the event of a claim: novomind iAGENT collects all available information from all touchpoints – whether chatbots for specific products, WhatsApp for general inquiries or support requests via chat or social media.
Customer presentation June 4, 2024, 4:15 p.m. (German language)
“Security in every life situation” meets AI – from legally compliant digitalization to automation at HanseMerkur
Christiane Balu, CX / AX expert novomind AG;
Arto van der Meirschen, IT Coordination and Project Management User Development HanseMerkur Krankenversicherung auf Gegenseitigkeit;
And how can we optimize your customer management? Let’s talk about it!
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