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CCW 2026: The 27th International Congress Trade Show for Innovative Customer Dialogue
CCW 2026 is one of the most important events for customer service, contact centers, and digital communication — and we’ll be there again next year. From February 24 to 26, 2026, we look forward to welcoming you at the Estrel Congress Center in Berlin. You will find us, as always, in Hall 3 at Booth C8, where we’ll showcase how modern AI, smart automation, and powerful omnichannel solutions are transforming customer service for the long term.
Requirements for contact centers are rising — and so are the possibilities. That’s exactly where we come in: At CCW 2026, we will give you comprehensive insights into how companies today use AI to accelerate, personalize, and increase the efficiency of their customer service.
You can also look forward to inspiring real-world insights on the AI Stage as well as our participation in the TeleTalk demo forums. Both formats offer concrete examples, real use cases, and valuable inspiration for your own projects around AI, automation, and omnichannel communication. You won’t want to miss it!
If you would like to find out more about our solution in a nutshell, we recommend the following TeleTalk demo forums:
„Future customer service: AI solutions in practice”
“Multi- and omnichannel solutions in customer dialogue”
“Response management solutions for e-mail, SMS and chat, messenger”
For years, CCW has been the industry’s key meeting point — a place where trends become visible, where experts exchange ideas, and where the future of customer service takes shape. You can find the full CCW program at https://www.ccw.eu
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Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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