CCW 2023, Berlin

How can contact channels be merged and how much automation does personal customer service need? Join us to discuss all aspects of the customer needs of the future. Meet novomind at the CCW in the ECC (Estrel Congress Center) in Berlin and experience our unique portfolio of software products and services in customer service digital commerce.

Experience novomind live in the TeleTalk demo forum “Multi- and omnichannel solutions for effective customer communication”.

For happy employees: In our demo forum, you will learn how to make your agents happy with an excellent user experience using our omnichannel customer service software novomind iAGENT. All customer concerns – whether via phone, mail, chatbot, messenger – end up bundled in a central platform.

The demos will take place on the following three dates:

• 02/28/2023 2:00 p.m. – 3:00 p.m.
• 01.03.2023 9.30 – 10.30 a.m.
• 02.03.2023 12.00 -1.00 p.m.

Automation is the focus at the TeleTalk Demo Forum “Email, SMS, chat, and messenger – Seamless response management solutions”.

For happy customers: Fast processing of customer inquiries is one of the most important criteria for customer satisfaction. How can contact center software optimally support employees in their activities? What strategies are available to relieve employees of the burden of answering written inquiries? What solutions are there that allow fast and efficient processing? We will show you all this in this demo forum.

The demos will take place on each of the following three dates:

• 28.02.2023 1.10 – 2.00 p.m.
• 01.02.2023 4.00 – 4.50 p.m.
• 02.03.2023 11.10 a.m. – 12.00 a.m.