--- title: novomind messaging API description: The novomind messaging API for fast and personal customer service - through WhatsApp and other messengers for an improved customer experience ➜ Contact us! url: https://www.novomind.com/en/customer-service/messaging-api/ markdown_url: https://www.novomind.com/en/customer-service/messaging-api.md type: page slug: novomind-messaging-api author: sdahncke published: 2022-04-11T12:44:58Z modified: 2026-04-30T08:37:34Z language: en-US word_count: 1421 tokens: 2778 --- # novomind messaging API Convenient customer service through WhatsApp and other messengers Companies and customers are increasingly using messenger services, such as WhatsApp, Facebook or Google Business Messages, to get in touch. In order for large companies to keep everything in check, a flexible, efficient business interface is essential for communication that complies with data protection regulations – in customer service and digital commerce. Contact us The messenger interface in customer service Opportunities of messenger communication Just like with friends or family – that’s how customers want to communicate with companies nowadays. The best way is via their favourite messenger service, which they have on their smartphone anyway. As the world’s most popular messenger application, WhatsApp makes discussions fast and efficient, with extremely short response times.   Whether it’s a matter of complaints, delivery information, booking requests or even an electricity meter reading: where the only option used to be a return or phone call, today a photo of the product sent via WhatsApp is enough to settle a case. The result: significantly less effort for the customer and thus an improved customer experience. Our features & benefits novomind messaging API WhatsApp messaging: The interface for every customer service software The cloud-based messaging API from novomind messaging GmbH provides a fast, simple and reliable business interface on a global platform. Whether WhatsApp, Google Business Messages or Facebook Messenger – they can all be easily integrated into your enterprise’s system landscape. WhatsApp Business can be used by businesses of all sizes that want to have conversations with their customers and provide useful information quickly and easily. Good to know Officially certified and GDPR-compliant, we combine Messenger with artificial intelligence. Our chatbots, for instance, accept enquiries, pre-filter them and only then pass on the relevant information to the responsible agent. Contact us 360-degree customer service Would you like a little more? We also offer an all-in-one solution for even better customer service. With novomind iAGENT, we provide intelligent contact center software for optimum omnichannel management and take your company’s customer experience to a whole new level. Find out more Meta Business Partner novomind integrates WhatsApp and Co. novomind messaging GmbH is an official Meta Business Partner and listed in the Meta Partner Directory. The Meta Business Partner programme offers us technical support and extended assistance. As a “badged” Meta Business Partner, we can, for example, set up access to the API for our customers via the WhatsApp Business Platform and thus offer our customers a DSGVO-compliant WhatsApp solution for SMEs and Enterprise. Our WhatsApp messaging features & benefits Save on time and costs Fast, simple and reliable - our business interface for the world's most successful messaging services can be quickly and easily integrated into the customer service system - saving time and money. Easy to integrate Our API solution can be integrated into virtually any popular customer service software, making it an asset to any enterprise. On hold no longer Instead of calling, customers can also conveniently send messages while on the go and no longer have to wait in line on hold. Show more Multimedia Pictures, videos, audio recordings or documents - everything can be sent and received via messenger services. This means that customer queries can be solved more quickly and interactively. Officially verified In addition to the business solution for WhatsApp as an official Business API partner, Facebook Messenger, Telegram, Google Business Messages, live chat and Instagram, are also available. GDPR-compliant Thanks to our German cloud, we guarantee maximum security and GDPR-compliant communication. FRICKE Further case studies FRICKE Find the right spare part for your agricultural machinery via WhatsApp The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp. “Our customers immediately embraced WhatsApp with open arms as a channel which makes communicating with us easy.” Silvan Schenk, Head of the Customer Service Centre, Wilhelm FRICKE SE Request case study now Further case studies Case Studies & Whitepaper Knowledge from theory and practice Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products. Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce. Read cases & papers now "WhatsApp Business API helps us be where our customers are. Its technology is intuitive, modern and leads to shorter processing time for our agents." Thomas Steck Vice President Customer Centricity and Service Management, OTTO "Our customers have immediately appreciated WhatsApp as a straight-forward channel for communicating with us." Silvan Schenk Head of Customer Center Project Manager, Wilhelm FRICKE SE Digital commerce and customer service software by novomind With our unique end-to-end portfolio from a single source, you can fully support your customers’ journey – from awareness to customer service. AI that brings you closer With the novomind AI Platform, you create customer experiences that truly inspire – personal, efficient and flexible. Find out more The innovative, modular real-time shop system For growth-oriented B2C and B2B companies in omnichannel commerce. Find out more Maximum reach, guaranteed The marketplace middleware for highly-automated connection to all relevant marketplace platforms. Find out more Available 24/7, 365 days a year Omnichannel contact center software that wows both agents and customers. Find out more Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. 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