--- title: novomind iAGENT Voicebot description: What is a voicebot and how can it help you automate your customer service? ➜ Learn more about the voicebot at novomind! url: https://www.novomind.com/en/customer-service/iagent/voicebot/ markdown_url: https://www.novomind.com/en/customer-service/iagent/voicebot.md type: page slug: iagent-voicebot author: mmeyer published: 2023-09-11T13:47:10Z modified: 2026-05-15T12:40:47Z language: en-US word_count: 1219 tokens: 2391 --- # novomind iAGENT Voicebot Automate your customer service with a voicebot novomind iAGENT Voicebot is our intelligent voice assistant. It cuts waiting times and handles standard enquiries by itself, ensuring customers have a positive experience at all times. Book a demo Voicebot Intelligent self-service over the phone Whether a customer wishes to cancel a booking, check the shipping status of an order, or submit a meter reading over the phone, they can do so in an instant with an intelligent phone bot on the other end of the line – around the clock. The smart voice assistant can also ask for and check customer numbers and other data, and classify calls before passing them onto an agent. This helps to ensure calls are processed quickly. Thanks to artificial intelligence (AI), the novomind iAGENT Voicebot is able to respond to routine questions quickly, accurately, and with empathy. Schedule a demo Possible uses of voicebots: Customer authentication Final processing of orders, cancellations and complaints Redeeming of vouchers Retrieval of shipping statuses, account balances, invoice copies, etc. Transfers of meter readings, damage reports, registration of bulky waste, etc. How to save costs with our fully automated telephone self-service via voicebot Go to blog arcticle Intelligent voice assistant novomind iAGENT Voicebot With the voicebot, the right answer for every request Customers expect companies to be accessible day and night – and with novomind iAGENT Voicebot, you can meet this requirement. Thanks to its speech-to-text (STT) and natural language processing (NLP) capabilities, the intelligent voice assistant understands the concerns of your callers. The bot analyses customer enquiries over the phone and selects the best possible responses. It automatically incorporates information from third-party systems (such as CRM or ERP), backing up responses with customer-specific data such as contract statuses and credit balances. Information is then channelled back to callers via text-to-speech (TTS). If the customer wishes to speak directly to an agent, novomind iAGENT uses intelligent routing to forward the call to an appropriate member of staff – with no loss of information. Book a demo now Seamlessly integrated Shared knowledge base for all channels A customer asks the same question once on the phone and once in the chat, but receives completely different answers. A good customer experience looks different. To prevent this from happening, all channels in novomind iAGENT are fed by the same knowledge base. This applies to both text-based and voice-based self-service channels such as the voicebot. This ensures that customer service provides consistent answers at all times. Features & benefits of our voicebot Significant cost savings novomind iAGENT Voicebot optimises average handling times as well as the first contact resolution rate. On average, 45 seconds per call is saved just on the authentication of callers. This in turn reduces costs for the contact centre. Automated communication Rising demand for advice and continuing shortages of skilled workers are presenting customer service divisions with huge challenges. The answer lies in smart tools like AI-based voice recognition and processing, which enhance the level of automation and ease the pressure on agents. Higher employee satisfaction levels Our voicebot takes on repetitive, standardised processes. It handles everyday tasks automatically and dependably – so employees can devote more of their time to more complex matters. That means less stress and greater job satisfaction. Show more 24/7 availability Customer service calls for high standards. For quite some time now, being available at all hours of the day and night – ideally over the phone – has been an obligation, not a choice. novomind iAGENT Voicebot provides the foundations for this. Our intelligent voice assistant promises phone accessibility at all times. Seamless integration novomind iAGENT Voicebot is part of the omnichannel contact centre software package novomind iAGENT. Not only does the voicebot have access to an entire customer history, it seamlessly forwards conversations – including all fresh information – to live agents. Virtual answerphone When the volume of calls is high, an agent is not always immediately available. In this instance, the voicebot offers appropriate services to keep customers happy: they can easily leave a voice note, continue the communication via WhatsApp, or request a call back. novomind iAGENT modules for omnichannel customer service novomind iAGENT Agent Assist AI-based assistant to support your agents novomind iAGENT Analytics Optimal processes at the contact service center novomind iAGENT AI Agents Faster solutions across all channels Show more novomind iAGENT Call The intelligent solution for the voice service channel novomind iAGENT Chat & Chatbot The fastest way to help customers novomind iAGENT Claim Seize opportunities and turn critics into fans novomind iAGENT Mail For transparency and consistent quality novomind iAGENT Messaging A very personal approach to customer communication novomind iAGENT MS Teams Direct access to valuable team knowledge novomind iAGENT Videochat Show your face – create trust novomind iAGENT Voicebot AI-based voicebot for better accessibility How can we take your customer service to the next level? Contact us Want all the information at a glance? You can find it in the novomind iAGENT product flyer. Open document Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com We look forward to receiving your email Chat with us Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com novomind News Become part of the novomind community and receive regular updates on all the important news from the world of novomind: blog posts, press releases, events, products, and more.