--- title: novomind iAGENT and Microsoft Teams description: Integrate Microsoft Teams into your customer service ✓ Quick exchange between the experts and a customer friendly service ➜ Contact us! url: https://www.novomind.com/en/customer-service/iagent/microsoft-teams/ markdown_url: https://www.novomind.com/en/customer-service/iagent/microsoft-teams.md type: page slug: novomind-iagent-und-microsoft-teams author: aruf published: 2022-04-04T13:09:07Z modified: 2026-02-11T13:17:24Z language: en-US word_count: 949 tokens: 1797 --- # novomind iAGENT and Microsoft Teams Better customer service with the integration of Microsoft Teams Excellent customer service often requires a key expert from the relevant specialist department. Microsoft Teams is integrated into the novomind iAGENT customer service software so that agents can quickly access company expertise when needed. Book a demo An end to silos Customer service meets collaboration How do end customers want their information from customer service? Preferably immediately, and, in every case, correctly and reliably. In order for companies to meet this demand, customer service can never be a task for a single department. Efficient collaboration between agents and experts is crucial, so that the knowledge possessed across your entire company can also be available to the customer service team. novomind iAGENT meets Microsoft Teams To facilitate knowledge-sharing, we combine our intelligent contact centre functions, such as skill-based routing and queue management, with the diverse collaboration tools of Microsoft Teams. The service team can simply search for suitable experts to deal with the customer request and view their availability in real time. Additional customer information is shared with the expert in Teams via the novomind iAGENT app. How novomind iAGENT and Microsoft Teams bring more efficiency to every customer service Request whitepaper now Immediate access to valuable knowledge Here's how it works: The agent accepts a call in the novomind iAGENT system. Via the Teams address book integrated in novomind iAGENT Desk, the agent can view the availability of the experts from the back office, and talk to them directly. All the information available on the caller is displayed to the colleague in the back office in Teams via the novomind iAGENT app. Schedule a demo Features & benefits of our MS Teams integration High-quality service Complex enquiries from end customers can be solved quicker, by involving specific experts from across the company – regardless of location. Increased customer satisfaction By involving the back office, your company can improve key KPIs, such as first contact resolution and the customer satisfaction score. Show more Cost savings Think you need an expensive on-site telephone system? The Microsoft phone system and connection to the public telephone network make this superfluous. Thanks to the Teams Client and fully-fledged softphone, having telephones on back office desks is a thing of the past. Seamless cooperation Agents can quickly search for Microsoft Teams users in the expert directory in the novomind iAGENT Desk and view information on their availability. For example: a call can be forwarded to the contact by clicking on them. novomind iAGENT modules for omnichannel customer service novomind iAGENT Agent Assist AI-based assistant to support your agents novomind iAGENT Analytics Optimal processes at the contact service center novomind iAGENT AI Agents Faster solutions across all channels Show more novomind iAGENT Call The intelligent solution for the voice service channel novomind iAGENT Chat & Chatbot The fastest way to help customers novomind iAGENT Claim Seize opportunities and turn critics into fans novomind iAGENT Mail For transparency and consistent quality novomind iAGENT Messaging A very personal approach to customer communication novomind iAGENT MS Teams Direct access to valuable team knowledge novomind iAGENT Videochat Show your face – create trust novomind iAGENT Voicebot AI-based voicebot for better accessibility How can we take your customer service to the next level? Contact us Want all the information at a glance? You can find it in the novomind iAGENT product flyer. Open document Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. 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