--- title: novomind iAGENT Claim description: Make your company customer friendly! Solve and manage customer complaints with the help of our complaint management software ➜ Contact us! url: https://www.novomind.com/en/customer-service/iagent/claim/ markdown_url: https://www.novomind.com/en/customer-service/iagent/claim.md type: page slug: novomind-iagent-claim author: mmeyer published: 2022-04-21T06:43:08Z modified: 2026-02-11T13:23:14Z language: en-US word_count: 947 tokens: 1819 --- # novomind iAGENT Claim Solve and manage customer complaints with our software Do you find complaint management time-consuming, complicated and a drain on resources across several departments? There is another way. Integrated into our modern contact centre software, your company can confidently handle thousands of customer concerns at any time. This is how to turn customer criticism into an opportunity. Book a demo Claim Management Deal with complaints properly From lost deliveries to inaccurate customer reviews: complaint management can run through every department of a company and take up a huge amount of resources. Even for leading companies, it is a major challenge.   But good claim management can be mastered. Properly implemented, it helps companies to systematically identify and eliminate weaknesses in internal processes or product features. As a result, the customer experience improves fundamentally. Complaint management software novomind iAGENT Claim A 360-degree view of all complaint processes Transparency and individuality are crucial for successfully managing complaints – and come as a matter of course with novomind iAGENT Claim: all departments and IT systems are integrated into the central communication platform and ensure that claims are managed efficiently. Even in complicated cases involving many points of contact, such as lawyers, consumer advocates or plaintiffs, iAGENT Claim provides an overview at all times.   Thanks to its flexible structure, novomind iAGENT Claim seamlessly adapts to the individual requirements of your company – without any programming effort. All kinds of complaints can be resolved quickly and clearly – with a lasting outcome. Schedule a demo Features & benefits of our complaint management software Central customer records Complaint status, people involved as well as any existing communication, can be viewed at a single glance. To this end, roles for the contact people involved can be individually assigned. Form fields can be defined as desired Create individually configurable input fields via the supervisor interface and use predefined values to standardise the entries. Communications timeline The entire case is clearly presented in its individual stages as part of a timeline. This means that staff members can easily make sense of every complaint. Show more Full transparency From receiving the complaint, to questioning other parties involved, through to finding a resolution, any action taken is seamlessly logged. Reporting Evaluate the resolutions found in a system that is easily scalable – for example: grouped according to the reason for the complaint. Unified data Any data needed to handle the complaint can be transferred to the relevant case via interfaces from third-party systems. novomind iAGENT modules for omnichannel customer service novomind iAGENT Agent Assist AI-based assistant to support your agents novomind iAGENT Analytics Optimal processes at the contact service center novomind iAGENT AI Agents Faster solutions across all channels Show more novomind iAGENT Call The intelligent solution for the voice service channel novomind iAGENT Chat & Chatbot The fastest way to help customers novomind iAGENT Claim Seize opportunities and turn critics into fans novomind iAGENT Mail For transparency and consistent quality novomind iAGENT Messaging A very personal approach to customer communication novomind iAGENT MS Teams Direct access to valuable team knowledge novomind iAGENT Videochat Show your face – create trust novomind iAGENT Voicebot AI-based voicebot for better accessibility How can we take your customer service to the next level? Contact us Want all the information at a glance? You can find it in the novomind iAGENT product flyer. Open document Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. 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