--- title: novomind iAGENT Analytics description: Take a look at the KPIs combined in one dashboard and improve the customer service through Contact Center Analytics ➜ Contact us! url: https://www.novomind.com/en/customer-service/iagent/analytics/ markdown_url: https://www.novomind.com/en/customer-service/iagent/analytics.md type: page slug: novomind-iagent-analytics author: sdahncke published: 2022-04-06T12:12:53Z modified: 2026-02-11T13:17:05Z language: en-US word_count: 987 tokens: 1882 --- # novomind iAGENT Analytics Visualise the KPIs of your customer service in contact centre analytics Numbers don’t lie: comprehensive reporting is essential for professional customer service. It presents relevant KPIs across all channels and helps make your business more efficient. Book a demo novomind iAGENT Reporting & Analytics Cross-channel visibility is worth every penny Multi-channel management is a key challenge for companies who are active on the market – and there is a need for optimisation here, which is just as key. So, what can help you with this challenge? Cross-channel transparency that reveals pain points and quantifies success. In this way, your company can make the necessary adjustments and tweak intraday management.   How good is telephone contact? What is the rate of sales conversions? And what about the quality of service in general? These are just three of the many questions that can be answered with novomind iAGENT Reporting & Analytics. Thanks to many years of experience, our systems offer a numerous different analytical capabilities. Schedule a demo Reporting & Analytics Important insights in just a few clicks Most key figures can be viewed in just a few clicks, thanks to a differentiated standard set. Individual reports can be generated at any time, and best of all: all processes and tools are integrated into novomind iAGENT, thanks to our own BI software development.   As an optional extra, an external BI component can be integrated into our system architecture and this can be used to create individual graphic dashboards. Sophisticated standard dashboards with the most important key figures are included here too, meaning optimal performance is guaranteed. What do our customers say? “novomind iAGENT gives us full control of communications. That was exactly what we were looking for.” Robert Tigges Central Complaints Coordinator, DEW21 Our features & benefits Numerous filter options Supervisors can select the data view relevant to them in just a few clicks. Not only do our predefined reports contain the usual KPIs, but they also offer numerous grouping options and the possibility of requesting detailed information. Reports by mouse click Flexible reporting? Absolutely! Thanks to the report generator, and also to customisable analytics overviews within the report GUI – analyses can be compiled on an individual basis. Incoming queries at a glance Our diagrams clearly indicate how high the current volume of incoming customer queries is. This helps to manage customer service processes. Show more Scheduling app Optimise your processes with automated reports and send them out using a scheduling app, via email for example. Export Your supervisor wants to transfer analyses to another platform? Then exporting as an Excel file is perfect for this. Individual reports Every enterprise has different needs. Customised reporting is made easy, thanks to our software. novomind iAGENT modules for omnichannel customer service novomind iAGENT Agent Assist AI-based assistant to support your agents novomind iAGENT Analytics Optimal processes at the contact service center novomind iAGENT AI Agents Faster solutions across all channels Show more novomind iAGENT Call The intelligent solution for the voice service channel novomind iAGENT Chat & Chatbot The fastest way to help customers novomind iAGENT Claim Seize opportunities and turn critics into fans novomind iAGENT Mail For transparency and consistent quality novomind iAGENT Messaging A very personal approach to customer communication novomind iAGENT MS Teams Direct access to valuable team knowledge novomind iAGENT Videochat Show your face – create trust novomind iAGENT Voicebot AI-based voicebot for better accessibility How can we take your customer service to the next level? Contact us Want all the information at a glance? You can find it in the novomind iAGENT product flyer. Open document Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. 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