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Live chat software for contact centers:

novomind iAGENT Chat

Real-time personal advice via live chat.

Customer service is increasingly relying on real-time advice - live chat solutions are in demand. More and more companies are relying on quick, text-based dialogue with real interlocutors. One mouse-click and your customers can chat live with customer service employees.

Online customers want personal real-time advice

More devices, more channels – the communications behaviour of internet users is changing rapidly. Chat channels are extremely popular. Users no longer have to pick up the phone or write an email. They are comprehensively advised and supported in real-time without changing the medium. Every sixth purchaser in the internet wants personal advice. The novomind iAGENT Chat system is oriented precisely on this need and increases the conversion rate and customer satisfaction.

novomind iAGENT Chat is the software for synchronised and innovative dialogue with customers. Alongside pure text chat (including co-browsing), both audio and video chat are integrated in the pioneering technology WebRTC.


Benefits

  • Simple user interface
    The agent interface is easy to operate ensuring quick processing. And training doesn’t take much time either
  • Quick & efficient processing
    Our live chat software offers your employees context-sensitive text modules and push links for dialogue processing. So several chats can be held at once.Over500 agents can access the system simultaneously.
  • Chatbot Integration
    Chat questions can be automatically answered by our iAGENT chatbot or answers can be suggested.
  • Central knowledge base
    Not just for customers. The common knowledge base will also give your employees optimal support for internal topic research.
  • Status display
    Your contact centre employees will always answer on time, even if there are several enquiries. The status display in the software will ensure they keep an overview.
  • Maintaining the system
    Our live chat solution will allow your administrators to run the system conveniently.
  • Evaluations
    With novomind iAGENT Chat you’ll have a central reporting and monitoring system.
  • Service-oriented social media management combined with live chat
    With novomind iAGENT Chat for Facebook, agents can change from public to private 1:1 communication with the customer in real-time. Activating a chat in Facebook will ensure the customer and contact centre agent can exchange sensitive information – unauthorised third parties are kept out.