The new WhatsApp Business solution for businesses and institutions has been launched and novomind offers the official Business interface (API) of the successful global messaging service allowing businesses of all sectors to connect to their customers. The WhatsApp channel is integrated into the novomind iAGENT omni-channel customer service software and thus complements all the other channels already present as one single unified platform.
WhatsApp in customer service
Integrate the WhatsApp Business solution into novomind iAGENT - quickly and easily verified
the usage of the WhatsApp Business-API requires a direct approval by WhatsApp – with us you will receive a valid statement within a few days only
Service Level Agreement
we issue you a Service-Level-Agreement (SLA))
No loss of your number
your utilized number cannot be blocked or restricted
verified enterprise solution from WhatsApp
all rules of the EU data protection act effective since May 25th 2018 are followed
- What is WhatsApp Business Solution?
Customers want to communicate with companies in the same way they would with friends and family - quick, convenient and easy messages. The WhatsApp Business solution enables this by allowing companies to support, alert and notify their customers through WhatsApp. The WhatsApp Business solution enables businesses and customers to have a fast, simple and reliable connection on a global platform they know and trust.
- Why do I need novomind to use WhatsApp Business solution?
novomind offers an API which easily integrates it into your communication mix. novomind is working closely together with WhatsApp to offer the platform to you in a supported way. We will guide you through the entire WhatsApp onboarding process and offer you access to our ready-to-use solution.
- Who can use the WhatsApp Business Solution?
The WhatsApp Business solution can be used from businesses of all sizes that communicate with their customers and want to inform them fast and easy. The program is however only available with a limited availability. WhatsApp needs to approve the customer before they can be set up.
- How can I use the WhatsApp Business solution?
Please contact us via info@No-spamnovomind.com and we will contact you as soon as possible!
The success of our collaboration with OTTO shows the advantages of integrating WhatsApp in your communication mix. Since launching its WhatsApp customer service channel, OTTO has been able to reduce processing time for general customer enquiries by 15%.
OTTO offers its customers two communication modes via WhatsApp: customers can contact OTTO via the advertised hotline number. In addition, they can consent to receiving notifications from OTTO, such as shipping confirmation.
We are proud to be the official WhatsApp Business solution provider for OTTO, one of the world’s biggest e-commerce companies, and of the successful launch of its WhatsApp channel.
Would you like to enhance your customer service mix by adding a WhatsApp channel? Then please contact us.