--- title: Software as a Service description: With novomind software as a service, workload is reliably taken off internal IT departments and they can concentrate more on core business tasks. url: https://www.novomind.com/en/capability/software-as-a-service/ markdown_url: https://www.novomind.com/en/capability/software-as-a-service.md type: page slug: capabilities_software-as-a-service author: aruf published: 2022-05-23T07:55:11Z modified: 2025-12-15T10:49:24Z language: en-US word_count: 1123 tokens: 2111 --- # Software as a Service Software as a Service – secure and GDPR-compliant Maintaining and operating IT applications account for around 70 per cent of companies’ IT budgets. This is precisely where novomind Software as a Service comes in. This workload is reliably lifted away from internal IT departments so they can concentrate more on core business tasks. Contact us Efficient and quickly scalable Software as a Service (SaaS) in digital commerce and customer service Software as a Service from the cloud enables companies to always use best-of-breed applications. With customised digital commerce solutions and an efficient platform for your contact center, we offer Software as a Service at its best. Whether in digital commerce or customer service: novomind takes your company to the next level. When it comes to SaaS, we respond to customer’s individual requirements: from a private cloud with servers at certified, German data centres or a public cloud. Should a customer want a hybrid cloud model, that’s not a problem either. Through horizontal and vertical scaling, we are able to map every traffic scenario. Operated from Germany, available around the clock Whether in a private cloud at our data centre in Frankfurt or in multiple cloud scenarios – we keep your systems running. Our service team works from Germany, channelling their passion into providing your services, and they are available around the clock, seven days a week. Short-term scaling? Any time. Our software runs as a cross-provider Kubernetes installation, e.g. in the novomind private cloud in Frankfurt, at Equinix and AWS. We have a redundant system in case a provider fails. Short-term scaling for high traffic is possible with hyperscalers at any time. Our data centre in Frankfurt is directly connected to AWS, Azure, Oracle Cloud, Google Cloud or DECIX with fast, broadband and redundant connections. Advantages of SaaS: Fast implementation Low acquisition and operating costs Simple system integration Regular updates No development of own infrastructure Every traffic scenario can be mapped through multi-cloud models Our solutions for your business Complex monitoring Complex monitoring systems that monitor hardware, operating systems and services. Service monitoring includes your use cases as well as your connected backend systems (e.g. ERP or CRM) and third-party services (e.g. payment). Scaling that knows no bounds Scalable, with high availability at any scale, even under exceptionally high loads, such as on Black Friday, for large-scale promotions or selling scarce products. Show more Qualified and certified Qualified, certified service experts in first, second and third level support (e.g. ITIL, manufacturer certificates). Service-based, binding SLAs Operation in line with Service Level Agreements (SLAs), e.g. in the Kubernetes cluster. @media (max-width:767px) { .product-features-mobile { height: 0; overflow: hidden; -webkit-transition: height .3s ease-in-out; transition: height .3s ease-in-out; } .features-height { height: 100%; } } /*show/hide features 2nd section on mobile */ jQuery(document).ready(function( $ ) { $('.features-toggle-btn').click(function(){ $('.product-features-mobile').toggleClass('features-height'); $(this).toggleClass('arrow-up'); }); }); novomind Connected iProducts More than the sum of its parts. Each of our novomind software products supports best-in-class digital commerce and customer service, but the interaction between several novomind Connected iProducts creates valuable additional benefits: more efficiency, a faster time to market, higher conversion rate and a flawless customer experience. novomind iPIM The comprehensive (and modular) PIM system for digital product experience management (PXM) and product-related master data management (MDM). Find out more novomind iSHOP The innovative, modular real-time shop system for growth-oriented B2C and B2B omnichannel commerce. Find out more novomind iMARKET The highly-automated, modular marketplace middleware for strategic marketplace trading. Find out more novomind iAGENT The intelligent contact center software for optimal omnichannel management – from chatbots to email management, video chat and social media communication. Find out more Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com We look forward to receiving your email Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com novomind News Become part of the novomind community and receive regular updates on all the important news from the world of novomind: blog posts, press releases, events, products, and more.