--- title: Contact Center as a Service description: "Available 24/7, 365 days a year: novomind iAGENT is a contact centre software that exceeds your company’s expectations and wows your customers." url: https://www.novomind.com/en/capability/contact-center-as-a-service/ markdown_url: https://www.novomind.com/en/capability/contact-center-as-a-service.md type: page slug: contact-centre-as-a-service author: mmeyer published: 2022-04-13T13:23:19Z modified: 2026-02-11T14:31:29Z language: en-US word_count: 851 tokens: 1557 --- # Contact Center as a Service Contact Center as a Service: all channels in one solution Contact Center as a Service (CCaaS) describes the use of a comprehensive cloud-based contact center solution. This improves the customer experience and is becoming increasingly popular with medium-sized companies and enterprises. Contact us What is Contact Center as a Service? The importance of CCaaS Contact centers which use omnichannel communication are gradually replacing the more traditional ones. Contact center software solutions are therefore gaining in importance when it comes to offering a holistic customer journey. The global market for contact center software is expected to grow to 72 billion US dollars by 2027. CCaaS optimises customer and user experience by integrating all the relevant channels into one solution, as well as by displaying all interactions between end customers and employees. Contact us Advantages of CCaaS Not only does Contact Center as a Service improve customer relations, but this cloud-based solution also means that companies can forego making investments on site, such as expensive hardware or oversized IT departments. Software is updated in real time, making downtime a thing of the past. As a result, companies save money. Location-independent CCaaS platforms allow agents to work from home to boot, among other things. This makes services more flexible and ensures employee satisfaction. Contact Center as a Service, for your omnichannel customer service Available 24/7, 365 days a year: contact center software that exceeds your company’s expectations and wows your customers. With novomind iAGENT, we have been offering an “as-a-service” solution for many years now, and in doing so, support the customer service departments of over 150 companies across all relevant digital channels. In combination with integrated telephone services, we make omnichannel communication possible. Find out more Available 24/7, 365 days a year Omnichannel contact center software that wows both agents and customers. Find out more Reaching customers where they like to be Simple integration of messenger services like WhatsApp into your customer service and digital commerce. Find out more Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Join us jobs@novomind.com Join us jobs@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +49 (0) 40 80 80 71 0 Call us +49 (0) 40 80 80 71 0 Email us info@novomind.com Email us info@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +65 8025 8458 (Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info@novomind.com Email us info@novomind.com We look forward to receiving your email Chat with us Call us +65 8025 8458(Singapore) Call us +65 8025 8458 (Singapore) Call us +852 9867 1658 (Hong Kong) Call us +852 9867 1658 (Hong Kong) Email us info.apac@novomind.com Email us info.apac@novomind.com Let’s get in touch Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice. Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com We look forward to receiving your email Chat with us Call us +971 (0) 4 371 2597 Call us +971 (0) 4 371 2597 Email us info@novomind-mea.com Email us info@novomind-mea.com novomind News Become part of the novomind community and receive regular updates on all the important news from the world of novomind: blog posts, press releases, events, products, and more.