We are novomind – with hanseatic roots in Hamburg and technology in use worldwide. We develop intelligent commerce and customer service software solutions and belong to the European technology leaders in our business field. We support around 250 companies in Europe and Asia with over 400 employees. And when doing so, our customers’ targets are our agenda. Our areas of activity are online retail and electronic customer communication. The service spectrum is as broad as it is specialised: from individual customer e-business solutions and e-commerce products such as online shops, PIM (Product Information Management) and marketplace integration, up to tailored solutions for contact and service centres. In use everywhere. Artificial intelligence (AI) – developing AI technology is in our DNA and is part of the founding story of novomind. We’re passionate about this – clever and efficient combinations of creative developer spirit and artificial intelligence.
Our commerce products novomind iSHOP, novomind iMARKET and novomind iPIM work perfectly together for an optimal e-commerce experience. They are seamlessly complemented by our customer service product iAGENT.
novomind AG is an owner-managed IT company run by founder Peter Samuelsen (CEO) and his board colleagues Stan Carstensen (COO - Professional Services), Stefan Grieben (CTO - Research & Development), Thomas Köhler (COO - Global Delivery), Mark Moeken (CFO - Finance & Legal) and Markus Rohmeyer (CPO - Product Management and (CMO - Sales & Marketing).
What drives us
What began in 1991 with the invention of the internet is now commonly called the “digitalisation of society” or “digital transformation”. What’s behind this is a change as rapid as it is radical – in habits, processes, business models and the manner in which people and companies deal with each other. We have been meeting this challenge since the company was founded in 2000.
What we believe
Digital interfaces to customers are an essential driver of modern companies’ value creation. We recognise this in the continuously increasing enquiries and orders from our customers via service centres and e-commerce systems. Lifestyle habits are being revolutionised. People’s changing communication behaviour is just one indicator of this. In order to keep close to their customers, companies and institutions also have to be flexible.
What we work on
With our software technologies, we enable our customers to continuously increase the number of digital customer relationships across all channels and strengthen the value of these customer relationships.