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Unified Customer Service

Achieve and maintain an exceptional customer experience with the omnichannel contact centre solution novomind iAGENT, which integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.

Trusted by leading brands,
enterprises and governments worldwide

Deutsche Post logo
Puma logo
Orange Egypt
Telefónica o2

Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect personal customer service. What counts here is speed and consistent responses across all channels. A prerequisite for this: contact centre software that exceeds expectations

The call centre software for modern customer service

Agent Desk for omnichannel communication

Engage your customer service representatives with our easy-to-use interface to manage all communication channels from calls and emails to WhatsApp messages in one place.
Screenshot iAGENT Supervisor

Supervisor and Admin Panel

Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.

Service Level Dashboards

Have an overview of your customer service performance metrics and create dashboards that can provide your team with insights.

IVR & Call Flow Designer

Design automated communication flow with integrate communication channels that you already use. Create personalised communication that can provide highest customer satisfaction.

Turn on and manage additional communication channels

Unified channels

Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.

Cerified intelligent system

Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.

All data in one place

Access to data from third-party systems (CRM, ERP, online store).

Higher performance

Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.

Uniform answers

Cross-channel chat history and knowledge base for consistent communication and customer journey.

Unified customer journey

State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.

Connect the systems and communication channels you already use

Integrations with all major communications platforms​

Flexible pricing plans​

From $88 – Pay per agent seat/month

In the cloud

  • Pay per agent seat
  • Software as a Service model (AWS, Azure, Equinix, OHS)
  • 24/7 Support
  • Unlimited tickets & supervisor seats

On premises

  • Pay per agent seat
  • Hosted in your own preferred infrastructure (on premises or as a hybrid model)
  • Free product updates
  • Unlimited tickets & supervisor seats

What our customers say

Our locations across the world

World Map mit international novomind locations
Global Usage Local Support

Singapore (APAC Headquarters)

16 Raffles Quay

#33-03 Hong Leong Building

048581 Singapore

Singapore: +65 9022 5037 
Hong Kong: +852 9867 1658


Across all channels

About novomind iAGENT

novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend.

Request A 30-Minutes Demo Today:

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