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AI-Powered Contact Centre Software

Achieve and maintain an exceptional customer experience with novomind iAGENT, a powerful AI-powered customer service suite that integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.

Trusted by leading brands, enterprises and governments worldwide

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The contact centre software for modern customer service

Empower Your Team with Advanced Monitoring

Gain unprecedented insight into agent productivity and efficiency with access to comprehensive chat histories and AI-generated summaries. Our intuitive platform equips managers with the tools they need to make informed, data-driven decisions quickly.

Personalized Customer Service

With seamless integration into backend systems such as CRM, WFM, and ERP, your virtual assistants and human specialists can leverage company-specific information to swiftly evaluate customer inquiries, offering personalized solutions that enhance the customer experience. Say goodbye to generic responses – our integration ensures tailored assistance that resolves issues efficiently.

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Streamline Your Operations with Supervisor Panel

With our platform, you can effortlessly track crucial Key Performance Indicators (KPIs) like ticket volumes, average handling time, agent occupancy, abandonment rate, and SLA adherence—all in one convenient place.

Human Like Communication and Agent Assist

With the knowledge base enhanced by a large language model such as ChatGPT, AI Virtual Assistant delivers contextually relevant responses that closely mimic coherent human communication.

Agent Assist equips agents with tools to efficiently address all customer inquiries, enabling them to effortlessly manage customer correspondence. This frees up valuable resources, allowing them to focus on priority initiatives.

Turn on and manage additional communication channels

Unified channels

Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.

Voice Calls

Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.

All data in one place

Access to data from third-party systems (CRM, ERP, online store).

High performance

Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.

Uniform answers

Cross-channel chat history and knowledge base for consistent communication and customer journey.

Unified customer journey

State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.

Connect the systems and communication channels you already use

integration systems
communication platforms

Integrations with all major communications platforms​

What our customers say

five star rating

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