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AI-Powered Contact Centre Software

Achieve and maintain an exceptional customer experience with novomind iAGENT, a powerful AI-powered customer service suite that integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.

Trusted by leading brands,
enterprises and governments worldwide

Deutsche Post logo
Puma logo
HolidayCheck
Orange Egypt
ADNIC
Sixt
Telefónica o2

In today’s fast-paced world, customers demand personalized and efficient service. They expect quick and consistent responses across all communication channels. To meet these expectations, it is crucial to have contact center software that goes above and beyond, surpassing customer’s needs and desires.

The contact centre software for modern customer service

iAGENT DESK
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Agent Desk 360 degrees customer insights

Engage your customer service representatives with our easy-to-use interface to manage all communication channels from calls and emails to WhatsApp messages in one place.

 

Activate latest AI-powered agent assist tools to increase agent productivity. Contact us to learn more.

Supervisor and Admin Panel

Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels. 

 

 

Leverage integrated AI tools such as Chat GPT to summarize longer chat, email or phone conversations.

Dashboards
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Service Level Dashboards

Grafan-powered and fully customized dashboard to display performance metrics, in real-time.

Integrate Latest Large Language Models

Enhance your knowledge base with LLMs like ChatGPT to naturally mimic human communication and provide an productivity boost for your customer service team.

Turn on and manage additional communication channels

Unified channels

Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.

Voice Calls

Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.

All data in one place

Access to data from third-party systems (CRM, ERP, online store).

High performance

Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.

Uniform answers

Cross-channel chat history and knowledge base for consistent communication and customer journey.

Unified customer journey

State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.

Connect the systems and communication channels you already use

Integrations with all major communications platforms​

What our customers say

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