Achieve and maintain an exceptional customer experience with novomind iAGENT, a powerful AI-powered customer service suite that integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.
Gain unprecedented insight into agent productivity and efficiency with access to comprehensive chat histories and AI-generated summaries. Our intuitive platform equips managers with the tools they need to make informed, data-driven decisions quickly.
With seamless integration into backend systems such as CRM, WFM, and ERP, your virtual assistants and human specialists can leverage company-specific information to swiftly evaluate customer inquiries, offering personalized solutions that enhance the customer experience. Say goodbye to generic responses – our integration ensures tailored assistance that resolves issues efficiently.
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With our platform, you can effortlessly track crucial Key Performance Indicators (KPIs) like ticket volumes, average handling time, agent occupancy, abandonment rate, and SLA adherence—all in one convenient place.
With the knowledge base enhanced by a large language model such as ChatGPT, AI Virtual Assistant delivers contextually relevant responses that closely mimic coherent human communication.
Agent Assist equips agents with tools to efficiently address all customer inquiries, enabling them to effortlessly manage customer correspondence. This frees up valuable resources, allowing them to focus on priority initiatives.
Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
Access to data from third-party systems (CRM, ERP, online store).
Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.
Cross-channel chat history and knowledge base for consistent communication and customer journey.
State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.
Product Portfolio Manager, Deutsche Post AG
Robert Tigges
Central Complaints Coordinator, DEW21