Unified Customer Service
Achieve and maintain an exceptional customer experience with the omnichannel contact centre solution novomind iAGENT, which integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.
Trusted by leading brands,
enterprises and governments worldwide
Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect personal customer service. What counts here is speed and consistent responses across all channels. A prerequisite for this: contact centre software that exceeds expectations
The call centre software for modern customer service
Agent Desk for omnichannel communication
Supervisor and Admin Panel
Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.
Service Level Dashboards
Have an overview of your customer service performance metrics and create dashboards that can provide your team with insights.
IVR & Call Flow Designer
Design automated communication flow with integrate communication channels that you already use. Create personalised communication that can provide highest customer satisfaction.
Turn on and manage additional communication channels
Unified channels
Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
Cerified intelligent system
Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
All data in one place
Access to data from third-party systems (CRM, ERP, online store).
Higher performance
Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.
Uniform answers
Cross-channel chat history and knowledge base for consistent communication and customer journey.
Unified customer journey
State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.
Connect the systems and communication channels you already use
Integrations with all major communications platforms​
Flexible pricing plans​
In the cloud
- Pay per agent seat
- Software as a Service model (AWS, Azure, Equinix, OHS)
- 24/7 Support
- Unlimited tickets & supervisor seats
On premises
- Pay per agent seat
- Hosted in your own preferred infrastructure (on premises or as a hybrid model)
- Free product updates
- Unlimited tickets & supervisor seats
What our customers say
"In novomind iAGENT we've found the ideal software for our innovative video identification procedure 'POSTIDENT by video chat', which is greatly appreciated by our customers. "
Product Portfolio Manager, Deutsche Post AG
"By introducing novomind iAGENT we have made a giant leap forward in processing efficiency in customer service. This not only led to a better service level but happy managers and customers. "
"Thanks to novomind iAGENT, we now have full control over our multi-channel communication with our customers, and that was exactly what we were looking for. "
Robert Tigges
Central Complaints Coordinator, DEW21
"Since we announced our WhatsApp number to our customers, the new channel perfectly supports the initiation and completion of our car rental bookings. "
"The WhatsApp Business API helps us to be where our customers are. Its technology is intuitive, modern and leads to shorter processing times for our agents. "
Our locations across the world
Singapore (APAC Headquarters)
16 Raffles Quay
#33-03 Hong Leong Building
048581 Singapore
Singapore: +65 9022 5037
Hong Kong: +852 9867 1658
Email: info.apac@novomind.com
Across all channels
About novomind iAGENT
Request A 30-Minutes Demo Today:
