Did you know that you can transfer external calls from your contact centre internally to employees using Microsoft Teams? The caller can be transferred directly to the Teams-user in the back office. All customer information about the caller is automatically transferred, and the issue can be resolved quickly.
Learn how to combine the collaborative power of Microsoft Teams with the benefits of a contact center solution - including proven features such as skill-based routing, queue management and CRM-connectivity.
With our Microsoft solution, you can foster collaboration among your company's employees and provide better, more collaborative customer service.
In our 30-minute webinar on Thursday, March 25 at 11:00 am (GMT) we'll show you how to:
- Redesign contact centre team structure
- Respond to complex enquiries faster - improved first call resolution
- Reduce the number of platforms in use
- Increase employee satisfaction
- Plan for the next generation of contact centres
Take your customer service to the next level and register now!
Register now for the webinar