The messenger interface in customer service
Just like with friends or family – that’s how customers want to communicate with companies nowadays. The best way is via their favourite messenger service, which they have on their smartphone anyway. As the world’s most popular messenger application, WhatsApp makes discussions fast and efficient, with extremely short response times.
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Whether it’s a matter of complaints, delivery information, booking requests or even an electricity meter reading: where the only option used to be a return or phone call, today a photo of the product sent via WhatsApp is enough to settle a case. The result: significantly less effort for the customer and thus an improved customer experience.
novomind messaging API
The cloud-based messaging API from novomind messaging GmbH provides a fast, simple and reliable business interface on a global platform. Whether WhatsApp, Google Business Messages or Facebook Messenger – they can all be easily integrated into your enterprise’s system landscape. WhatsApp Business can be used by businesses of all sizes that want to have conversations with their customers and provide useful information quickly and easily.
Good to know
We also offer an all-in-one solution for even better customer service. With novomind iAGENT, we provide intelligent contact centre software for optimum omnichannel management and take your company’s customer experience to a new level.
Thomas Steck​
Vice President Customer Centricity and Service Management, OTTO
Fast, simple and reliable - our business interface for the world's most successful messaging services can be quickly and easily integrated into the customer service system - saving time and money.
Our API solution can be integrated into virtually any popular customer service software, making it an asset to any enterprise.
Instead of calling, customers can also conveniently send messages while on the go and no longer have to wait in line on hold.
Pictures, videos, audio recordings or documents - everything can be sent and received via messenger services. This means that customer queries can be solved more quickly and interactively.
In addition to the business solution for WhatsApp as an official Business API partner, Facebook Messenger, Telegram, Google Business Messages, live chat and Instagram are also available.
Thanks to our German cloud, we guarantee maximum security and GDPR-compliant communication.
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