The messenger interface in customer service
Just like with friends or family – that’s how customers want to communicate with companies nowadays. The best way is via their favourite messenger service, which they have on their smartphone anyway. As the world’s most popular messenger application, WhatsApp makes discussions fast and efficient, with extremely short response times.
Whether it’s a matter of complaints, delivery information, booking requests or even an electricity meter reading: where the only option used to be a return or phone call, today a photo of the product sent via WhatsApp is enough to settle a case. The result: significantly less effort for the customer and thus an improved customer experience.
novomind messaging API
Good to know
Vice President Customer Centricity and Service Management, OTTO