Claim Management
Think that complaint management has to be time-consuming, complicated and demands a lot of resources across many departments? There is another way. Integrated into our modern contact centre software, your company can handle thousands of customer concerns at any time. This way, customer criticism can be turned into an opportunity.
novomind iAGENT Claim
Transparency and individuality are crucial for successfully managing complaints – and come as a matter of course with novomind iAGENT Claim: all departments and IT systems are integrated into the central communication platform and ensure that claims are managed efficiently. Even in complicated cases involving many points of contact, such as lawyers, consumer advocates or plaintiffs, iAGENT Claim provides an overview at all times.
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Thanks to its flexible structure, novomind iAGENT Claim seamlessly adapts to the individual requirements of your company – without any programming effort. All kinds of complaints can be resolved quickly and clearly, and with a lasting outcome.
Complaint status, people involved and any existing communication can be viewed at a single glance. To this end, roles for the contact people involved can be individually assigned.
Create individually configurable input fields via the supervisor interface and use predefined values to standardise the entries.
The entire case is clearly presented in its individual stages as part of a timeline. This means that staff members can easily make sense of every complaint.
From receiving the complaint, to questioning other parties involved, through to finding a resolution, any action taken is seamlessly logged.
Evaluate the resolutions found in a system that is easily scalable - grouped according to the reason for the complaint, for example.
Any data needed to handle the complaint can be transferred to the relevant case via interfaces from third-party systems.
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