Turn critics into fans

Think that complaint management has to be time-consuming, complicated and demands a lot of resources across many departments? There is another way. Integrated into our modern contact centre software, your company can handle thousands of customer concerns at any time. This way, customer criticism can be turned into an opportunity.

Claim Management

Deal with complaints properly

Think that complaint management has to be time-consuming, complicated and demands a lot of resources across many departments? There is another way. Integrated into our modern contact centre software, your company can handle thousands of customer concerns at any time. This way, customer criticism can be turned into an opportunity.

Complaint management software

novomind iAGENT Claim

A 360-degree view of all complaint processes

Transparency and individuality are crucial for successfully managing complaints – and come as a matter of course with novomind iAGENT Claim: all departments and IT systems are integrated into the central communication platform and ensure that claims are managed efficiently. Even in complicated cases involving many points of contact, such as lawyers, consumer advocates or plaintiffs, iAGENT Claim provides an overview at all times.

 

Thanks to its flexible structure, novomind iAGENT Claim seamlessly adapts to the individual requirements of your company – without any programming effort. All kinds of complaints can be resolved quickly and clearly, and with a lasting outcome.

Our features & benefits

Central customer records


Complaint status, people involved and any existing communication can be viewed at a single glance. To this end, roles for the contact people involved can be individually assigned.

Form fields can be defined as desired

Create individually configurable input fields via the supervisor interface and use predefined values to standardise the entries.

Communications timeline


The entire case is clearly presented in its individual stages as part of a timeline. This means that staff members can easily make sense of every complaint.

Full transparency

From receiving the complaint, to questioning other parties involved, through to finding a resolution, any action taken is seamlessly logged.

Reporting

Evaluate the resolutions found in a system that is easily scalable - grouped according to the reason for the complaint, for example.

Unified data

Any data needed to handle the complaint can be transferred to the relevant case via interfaces from third-party systems.

novomind iAGENT modules for omnichannel customer service

novomind iAGENT

Analytics

Optimal processes at the contact service centre

novomind iAGENT

Call

The intelligent solution for the voice service channel

novomind iAGENT

Chat

The fastest way to help customers

novomind iAGENT

Chatbot

The fully-automated 24/7 answering service

novomind iAGENT

Claim

Seize opportunities and turn critics into fans

novomind iAGENT

Mail

For transparency and consistent quality

novomind iAGENT

Messaging

A very personal approach to customer communication

novomind iAGENT

MS Teams

Direct access to valuable team knowledge

novomind iAGENT

Videochat

Show your face – create trust

How can we take your customer service to the next level?

Want all the information at a glance? You can find it in the novomind iAGENT product flyer.

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
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