Good customer service sets companies apart from the competition in a crucial area. It makes customers happy and turns critics into fans. To achieve this, companies, no matter what size, need a central, intuitive interface with AI-based solutions. This is the only way to easily process thousands of queries made across channels, and at record speed to boot.
Our contact centre software improves the user experience for agents in the long-term, thanks to AI-based analysis and customer query classification. Dynamic omnichannel routing enables real-time service. All services are provided securely and in compliance with the GDPR. novomind iAGENT can be individually expanded for our customers thanks to open APIs.
novomind Professional Services
novomind offers support across all areas — 24/7.