Intuitive interface
Excellent customer service is a critical differentiator for companies of all sizes. It does not only keep customers happy and satisfied, but can also turn detractors into fans. That’s why it is essential to have a central, user-friendly interface with AI-powered solutions to handle the thousands of queries that come in across different channels. With our solution, you can deliver exceptional customer service at record speeds, setting yourself apart from the competition.
Introducing novomind iAGENT - the top-of-the-line omnichannel contact center system that's perfect for medium-sized to large companies looking to improve their customer service. This powerful software can help you reduce average handling time and increase contact avoidance across all communication channels. It's the ultimate solution for improving customer satisfaction and boosting your team's efficiency.
To achieve this, we use AI-based analysis and pre-classification of customer queries. This allows routine enquiries to be automatically answered, freeing up agents to focus on other issues. Our novomind iAGENT system is the only one on the market that offers dynamic omnichannel routing. This ensures real-time service levels, guaranteed!
Our all-in-one solution also covers multiple areas of application, including mail and complaint management, call, chat, chatbots, and FAQ centers. Additionally, we offer video chat, messenger communication (e.g. via WhatsApp, Facebook Messenger, Google Business Messages), and reporting.
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