Intelligent contact centre software to put a smile on your customers’ faces

Best-in-class customer service cannot be achieved solely through providing consistent answers across all channels. Rather, it’s about providing a seamless customer experience. We deliver this with our contact centre software for enterprise-level omnichannel management.

Sixt
Deutsche Post
Hagebau
Techniker KK
OTTO

Intuitive interface

Handle queries at record speed

Good customer service sets companies apart from the competition in a crucial area. It makes customers happy and turns critics into fans. To achieve this, companies, no matter what size, need a central, intuitive interface with AI-based solutions. This is the only way to easily process thousands of queries made across channels, and at record speed to boot.

novomind iAGENT: a win-win for customers and agents

May we present to you...

novomind iAGENT — your new best friend in customer service and the leading omnichannel contact centre system on the market. With this software, contact centres of medium-sized to very large companies significantly reduce their average handling time and maximise contact avoidance across all channels of communication.

How do we achieve this?

Among other things, through our AI-based analysis and pre-classification of customer queries. Routine enquiries are answered automatically, giving agents more time for other issues. novomind iAGENT is the only system on the market to also feature dynamic omnichannel routing. Service level in real time, guaranteed!

But that's not enough

We also offer the all-in-one solution for multiple areas of application: from mail and complaint management, chat, chatbots and FAQ centres through to video chat, messenger communication (e.g. via WhatsApp, Facebook Messenger, Google Business Messages) and reporting.

Seamless integration

Our contact centre software improves the user experience for agents in the long-term, thanks to AI-based analysis and customer query classification. Dynamic omnichannel routing enables real-time service. All services are provided securely and in compliance with the GDPR. novomind iAGENT can be individually expanded for our customers thanks to open APIs.

Expertise for tailor-made solutions

novomind Partners

Our technology partners and solution providers

We trust partners all over the world for our customer service projects. Find out what we’ve done, and who with.

novomind Professional Services

We know what kind of support enterprises need

novomind offers support across all areas — 24/7.

These customers have put their trust in us

novomind products for customer service

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
Joachim von Wahden
+4

Back

Message

We look forward to your email!

We look forward to your email!

*Required

WhatsApp

We look forward to your WhatsApp message!

WhatsApp

Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp

Telephone

We look forward to your call!

Just pick up the phone!

Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Register for the newsletter and become part of the novomind community

Press releases, events, products and more: here you can find everything you need from the novomind world.

How can we help?

Subscribe to our newsletter