Contact Centre as a Service (CCaaS) describes the use of a comprehensive contact centre solution via a cloud. This improves the customer experience and is becoming increasingly popular with medium-sized companies and enterprises.
What is Contact Centre as a Service?
Contact centres which use omnichannel communication are gradually replacing the more traditional ones. Contact centre software solutions are therefore gaining in importance when it comes to offering a holistic customer journey. The global market for contact centre software is expected to grow to 72 billion US dollars by 2027.
CCaaS optimises customer and user experience by integrating all the relevant channels into one solution, as well as by displaying all interactions between end customers and employees.
Available 24/7, 365 days a year: contact centre software that exceeds your company’s expectations and wows your customers.
With novomind iAGENT, we have been offering an “as-a-service” solution for many years now, and in doing so, support the customer service departments of over 150 companies across all relevant digital channels. In combination with integrated telephone services, we make omnichannel communication possible.