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Omnichannel Customer Service

Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect personal customer service. What counts here is speed and consistent responses across all channels. A prerequisite for this: contact centre software that exceeds expectations.

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HolidayCheck
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Sixt
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Trusted by leading brands, enterprises and governments worldwide

across all channels

Be where your customers are

Achieve and maintain an exceptional customer experience with the omnichannel contact centre solution novomind iAGENT, which integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.

The call centre software for modern customer service

Agent Desk for omnichannel communication

Engage your customer service representatives with our easy-to-use interface to manage all communication channels from calls and emails to WhatsApp messages in one place.

Agent Desk for omnichannel communication

Engage your customer service representatives with our easy-to-use interface to manage all communication channels from calls and emails to WhatsApp messages in one place.

Supervisor and Admin Panel

Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.

Screenshot iAGENT Supervisor
Screenshot current service level
Service Level Dashboards
IVR & Call Flow Designer

Why market-leading enterprises choose novomind iAGENT

All channels

Seamless communication across all channels and devices

Faster response

AI-based sentiment analysis and automated responses/chatbot

All data in one place

Access to data from third-party systems (CRM, ERP, online store)

Higher performance

Dynamic omnichannel routing with real-time prioritization

Uniform answers

Cross-channel knowledge base for consistent communication

Unified Customer Journey

Display of all customer touchpoints across multiple communication channels

Use what you need, when you need it – it’s all built in.

Turn on and manage additional communication channels

  • Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
  • Powerful email management for large email volumes with built-in machine learning algorythms.
  • State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.
  • Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
  • Easy and fast audio and video chats using WebRTC without download and high-performance screensharing features included
novomind iAGENT channels

Integrations with all major communications platforms​

Com munications platforms

Integrations with all major communications platforms​

Integrations with all major communications platforms​

Flexible pricing plans

In the cloud

  • Pay per agent seat
  • Software as a Service model (AWS, Azure, Equinix, OHS)
  • 24/7 Support
  • Unlimited tickets & supervisor seats

On premises

  • Pay per agent seat
  • Hosted in your own preferred infrastructure (on premises or as a hybrid model)
  • Free product updates
  • Unlimited tickets & supervisor seats
From $88 – Pay per agent seat/month

Connect the systems you already use​

Integration systems

What our customers say

APAC - office
Global Usage Local Support

novomind regional offices:

Hamburg (HQ) – Dubai – Singapore – Cape Town

 

Singapore (APAC Headquarters)

16 Raffles Quay

#33-03 Hong Leong Building

048581 Singapore

Request a free 30 minutes demo today​

Across all channels

About novomind iAGENT

novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend.

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