Achieve and maintain an exceptional customer experience with the omnichannel contact centre solution novomind iAGENT, which integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.
Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect personal customer service. What counts here is speed and consistent responses across all channels. A prerequisite for this: contact centre software that exceeds expectations
Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.
Have an overview of your customer service performance metrics and create dashboards that can provide your team with insights.
Design automated communication flow with integrate communication channels that you already use. Create personalised communication that can provide highest customer satisfaction.
In the cloud
Singapore (APAC Headquarters)
16 Raffles Quay
#33-03 Hong Leong Building
Singapore: +65 9022 5037
Hong Kong: +852 9867 1658
Across all channels