novomind IQ™ – Case Studies

Sector: Financial services

www.bkkgesundheit.de

As one of Germany’s best-known health insurance providers, the BKK Gesundheit is moving with the times: current health policies and the high expectations of policy holders demand more efficient administration and service. A virtual
novomind IQ™ assistant is online 24/7 to answer visitor queries at www.bkkgesundheit.de. A future-oriented, intelligent online branch office brings together customer care, cost-effective thinking and high performance.

"By implementing Alberta*, we aim to break away from the standard health insurance stereotype and establish our own innovative and professional image."

Thomas Bodmer, BKK Gesundheit’s CEO
* virtual assistant online at www.bkkgesundheit.de

Sector: Retail

www.derclub.de

With more than 4.5 million members, Bertelsmann Club is
one of the world’s leading media clubs and knows how to boost customer satisfaction as well as the number of online customer transactions. Virtual agent "Pia” is the charming
and competent internet assistant linked directly to the online shop system via a novomind IQ™ enfinity Cartridge enabling her to guide and assist site visitors.

Sector: E-government

www.bmwi.de

Virtual novomind IQ™ agent "Luca" is online at the German Federal Ministry for Economic Affairs and Employment to help young people select their first career – and answer questions relating to the content and tasks involved in specific job fields.

But "Luca” is also an expert in part-time employment and provides information about job options and related legal issues at www.teilzeit-info.de.

The ministry's aim is to provide new and improved online public services in the face of widespread public demand.

Sector: E-government

novomind IQ™ technology enabled two virtual army
officers to join the ranks of some 190,000 professional and contract soldiers currently working for the German army.
The online careers advisers host the careers portal www.bundeswehr-karriere.de, answering user queries and providing information about training opportunities and professional careers with the German armed forces.

Sector: E-government

www.die-gesundheitsreform.de

The BMGS extended its service range following the new German health reforms that came into force at the beginning of 2004 by providing interactive information online. Virtual novomind IQ™ agent "Clara" is online at www.die-gesundheitsreform.de to provide German citizens with answers to their questions about the new regulations.

Sector:

www.sub.uni-hamburg.de/

To make life easier for its students, Hamburg’s University
and State Library has provided an online adviser to assist users: Stella. The digital site librarian supports users searching for literature, informs them of available materials and helps them navigate the site and the archive. The intelligence behind the wraith-like assistant, who is able to communicate with visitors in everyday language was developed by kiwi interaktive medien.

Sector:

www.visavi-energiezentrum.de

"Petra” is Pfalzwek AG’s newest employee and works online in the visavi energy center. She’s on duty round the clock, helping identify individual solutions to suit her customers. However stressful the situation, she never loses her cool and is always ready to provide any information the user requires. If she’s unable to answer a complex query, she simply forwards the dialog on to one of her human colleagues as required. What’s more, "Petra" is turning out to be a marketing high-flier: with the user’s permission, she saves personal data and reuses it later to send them relevant information directly by e-mail and other sales-relevant purposes.

Sector: Retail

www.reifen.com

Reifen-Center GmbH is Germany’s leading discount tire warehouse, with 23 retail outlets nationwide. The online shop implemented novomind IQ™ to extend its website services: a virtual agent provides the large number of visitors to the www.reifen.com site with expert assistance and advice.

"Our website now brings in as much turnover as one of our national retail outlets."
Thomas Kortmann, Executive Board Member, Reifen Center GmbH, Hanover.

Sector: Retail

www.shopping24.de

To help customers navigate their way through the e-commerce jungle, a virtual assistant is online to advise users visiting the virtual shopping mall, www.shopping24.de. Just one search request is enough to find and display the products – with or without images – that the user is looking for.

Sector: Financial services

www.sparkasse-erlangen.de

Thanks to its virtual assistant, savings bank Sparkasse Erlangen can now offer its clients needs-oriented service and cost-effective business processes. novomind IQ™ is the technology behind the competent digital adviser advisor available on-site to answer client’s queries at
www.sparkasse-erlangen.de. 24 hours a day – all day, every day.