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novomind IQ™ – Virtual assistants provide the basis for efficient self service centers
Qualified feedback instead of hours spent waiting in telephone hotline queues or surfing FAQs. The perfect combination of quality service and cost-effectiveness.
novomind IQ Agents™, novomind’s virtual assistants, deal with queries (e.g. FAQs) online, in everyday language and in real time, providing navigation help and assisting users looking for specific website content.
novomind IQ™ – Advantages
Reduced customer services costs and rapid ROI through an effective self service online solution as an alternative to call centers and e-mail queries. Virtual assistants provide automatic, targeted and competent responses to customer requests.
Increased turnover thanks to competent virtual agent assistance. The number of abandoned shopping carts is minimized, while up-selling and cross-selling increase daily marketing quotas.
Workflow improvement via rapid access to existing company databases (e.g. CRM, CMS and product databases). The novomind IQ Agent™ provides targeted, friendly FAQs and transfers complex queries to human call center staff.
Customer satisfaction and customer loyalty are boosted through natural language, real time dialog and the novomind IQ agent’s™ proactive behaviour. 24 hours a day, every day – including weekends.
Market research and analysis of user behaviour and needs, as well as targeted acquisition of demographic data and user preferences.
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