novomind AG - E-mail Response Management (ERMS)

Products

novomind iMail™	\|	novomind IQ™	\|	novomind TrueTALK™

Areas of Use

Technology

AIM

Case Studies

Implementation

On Demand

novomind iMail™ on demand

Successful businesses know that the key to staying at the top is dealing with increasing numbers of customer requests while maintaining consistent excellence of service, covering the full range of available communication channels and cutting processing costs. Software systems are needed systems that are fully scalable, immediately available and which can be easily tailored to fit a specific systems environment. The solution has a name: "Software on Demand".

novomind is the first European provider to offer an e-mail management system - the novomind Self-Service Suite module, novomind iMail™ - for hire at a monthly rate. The advantage: no more high-cost investments in new hardware, IT workshops, licenses and maintenance contracts - and no more long-term contractual obligations. Any call center or customer services center can set up a professional e-mail management system in just a few days - enabling you to react to fluctuating e-mail traffic, take the pressure off your IT staff and remain constantly up to date with the latest available software versions.

novomind iMail™ on demand -

professional mail-management

>1_Simple.

Intuitive user interfaces, the latest market-approved technology and more flexibility than ever before!

2_Fast.

Ready for implementation in just a few days, no installation required!

3_Cost-effective.

Monthly rental price according to need, no hardware, license, maintenance or operational investments required!

4_Proven.

Over 40 leading businesses have already opted for novomind technology!

Customer requests are answered fast, effectively and (semi-)automatically. Customer contacts are documented in full. Service levels can be maintained or even increased in spite of increased customer demands.