novomind iMail™ – Areas of Use

Numerous studies have shown that e-mail communication is constantly on the increase. As a result, e-mail analysis, categorization and targeted distribution are decisive factors for efficient management and swift, competent customer services. Billions in potential turnover are lost each year by companies who fail to respond to product queries. novomind iMail™ provides an exceptionally high e-mail recognition rate (of over 80%) and can be implemented in all areas of the e-commerce, online customer services and marketing sectors where e-mail communication plays a vital role.


Online Customer Service
E-commerce

Online Customer Service			top
Automatic confirmation e-mails, rapid processing times and reliable, efficient responses ensure maximum customer satisfaction. A decisive factor for ensuring customer loyalty, especially in the current climate, where e-mail communication is constantly on the increase.
E-commerce			top
Most standard queries regarding delivery dates, claims or product information can be answered automatically using the pre-prepared novomind iMail™ Knowledge Packs. Individual customer requests are sent to the relevant service staff member according to subject or skill field.