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novomind iMail™ – Intelligent eMail Response Management via natural language processing
It is estimated that approximately 35 billion e-mails will be sent in the course of 2005. The result: even today, some 70% of companies are either unable to respond to e-mail requests or cannot react within the required timeframe – too late to ensure ongoing customer loyalty. novomind iMail™ offers you an intelligent solution to provide exceptional customer service that makes your company stand out from the competition.
novomind iMail™ automatically assigns incoming e-mails to freely-definable categories. With an exceptionally high success rate of over 80%, e-mails are forwarded according to subject or specialist field to the relevant recipient or expert staff member.
novomind iMail™ identifies semantic links by analyzing e-mail texts and comparing content with data from the internal customer database. These are then used as the basis for intelligent eMail Response Management and to generate a fully-automatic email response as required.
novomind iMail™ – Advantages
Higher quality and customer loyalty through rapid and reliable responses to customer e-mail queries.
Increased workflow efficiency thanks to targeted distribution of requests, achieving an exceptionally high success rate of over 80%.
Reduced costs and rapid ROI through optional functionality that enables the fully automatic processing of incoming e-mails, improving the distribution of call center personnel resources.
Success rate analysis and market research via transparency of business processes through the implementation of statistical modules.
Minimum initial investment thanks to flexible customization and ease of integration into existing systems architecture.
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