Online Customer Service
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novomind TrueTALK™ allows you to achieve maximum customer satisfaction in the online customer services sector:
- Support staff provide improved customer services in real time
- Individual and case-specific support
- No change in communication channel
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E-commerce
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A lack of personal assistance in the e-commerce sector is one of the main reasons why internet users abandon online shopping carts before completing a transaction. novomind TrueTALK™ offers you the opportunity to provide your customers with vital comprehensive support and assistance, above and beyond traditional 1st level support:
- 2nd level support
- Higher level of trust through communication with a human operator
- Increase in customer acceptance level via natural-language dialog
- Availability of pre-defined data to support customer purchase decisions (e.g. push links)
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Navigation and orientation
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Live operators can provide website navigation and tips via:
- Availability of push links and
- Product data
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Online Customer Service