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novomind TrueTALK™ – Efficiency and service for online live chats
novomind TrueTALK™ is the intelligent E-CRM software solution that sets up a connection to a human dialog partner – with optimum efficiency. Acting as an interface between your customers and the company call center, novomind TrueTALK™ enables proactive customer support in real time.
During a text chat, the human operator answers customer queries and provides targeted assistance, as well as swift and competent website navigation tips. The customer never has to reach for the phone. Comprehensive assistance and support is provided without a change of communication channel.
The real time, text-based dialog boosts user acceptance by providing an authentic atmosphere and consistently high quality. Customer satisfaction and the number of completed e-commerce transactions online increase significantly.
novomind TrueTALK™ – Advantages
Reduced costs and rapid ROI, because human operators can deal with several concurrent customers via the virtual call center, regardless of location.
Increased turnover, as personalized assistance and support from the point of entry all the way to check-out significantly increases the number of completed transactions.
Customer satisfaction thanks to instant interaction and user-friendly functionality. A clearly-structured chat interface encourages the user to initiate a dialog – without having to install any plug-ins.
Market research via a targeted analysis of user dialogs enables the website and product range to be improved constantly.
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