Digital Communication from novomind
Companies and organisations with extensive customer relations are faced with the challenge of ensuring rapid reaction to customer inquiries and the ability to give competent replies.
Both product lines are supported by novomind iAGENT™ and novomind Self Service Solutions to satisfy the requirements of all customer communication channels.
With the backing of computer linguistic and semantic processes our software automatically analyses every customer inquiry with the help of rule-based and statistical recognition technologies. The combination of the individual modules makes novomind software unique to guarantee the best recognition rate in Europe!
Only those who understand the question correctly can give a correct reply: Our software understands the meaning of the questions and can therefore supply appropriate and complete answers.
This key technology is incorporated in all novomind eCommunication products.
novomind iMAIL™ (written correspondence)
novomind iCHAT™ (Live-Chat dialogs)
novomind IQ™ (completed automated dialogues)
The experience gained during the past 10 years has revealed that, next to the actual recognition technology, active support for Contact and Service Centers is becoming increasingly important. Consequently, we are bundling all communication channels in the Contact and Service Centers into a single software application - novomind iAGENT™ - to fuse written correspondence, telephone calls, E-mails and live chats into a single desktop interface.
Our software can be individually adapted to the inquiry volume of our customers. This makes the software suitable for single-site, multi-site and multi-customer installations.
The enormous potential and effectiveness of our software is being proven each day anew in all Contact and Service Centers throughout Europe.
A selection of our references
