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novomind and almato, even stronger together
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novomind AG acquires stake in contact centre specialist almato
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Strategic addition, and product portfolios combined
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Existing marketing collaboration expanded
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Hamburg, February 19th 2008 –
Hamburg-based company novomind AG will be supplying its software package for successful customer communication free at CallCenterWorld 2008. The full version, which is based on the multiple-award-winning novomind Self Service Suite™, enables users to process up to 10,000 e-mails per month. The free software also incorporates licences for website dialogues with a monthly volume of around 10,000 customer enquiries. Customer support can, if required, be done by virtual consultants and also using a component for live dialogue with customer service staff. The software package will be available for free downloading from the start of CallCenterWorld 2008.
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"In light of the enormous growth of both companies, in terms of both turnover and earnings, our participation in almato GmbH brings together, on an operational level, that which belongs together from our customers’ point of view. This will enable us to make better use of our common resources, and to improve still further on what has been some very positive growth in both outfits," says Peter Samuelsen, CEO at novomind AG, explaining the strategic move. Both companies are technological pioneers in the market for customer service and marketing communication, and they sell mutually complementary software applications. "By bringing together our product portfolios, we are now offering companies the possibility to derive optimum results from every single customer contact, whichever communication channel it comes through," states Peter Gißmann, Managing Director of almato GmbH.
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In February 2007, novomind and almato began to technically merge and jointly market products that complement each other on a functional level. The e-mail management system novomind iMailTM was integrated into almato’s Click2Coach quality monitoring and coaching solution. The merged system enables companies to analyse and evaluate customer communication that takes place by e-mail, and to improve their use of the communication and information programs they are using. Aside from electronic mail, novomind also offers digital communication processes for communication by fax, letter, Internet and mobile phone, which can be combined beneficially with almato’s analysis and coaching products.
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almato’s monitoring and coaching technologies are central elements in a professional customer communication management system, because they set uniform quality standards for the various channels of customer communication and enable companies to identify potential improvements among particular agents, and to activate the appropriate coaching efficiently where it is needed. This contributes towards quality assurance in all channels of communication – regardless of whether the dialogue is by phone, e-mail, online services or conventional post.
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Both companies will be present at CallCenterWorld in the Estrel Convention Centre, Berlin, from 19 to 21 February 2008. The Hamburg-based software company novomind will be exhibiting its innovative solutions for digital customer communications in Hall 5, Booth A2. almato GmbH will be presenting its product portfolio in Hall 4, Booth B7.
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Hamburg-based software company novomind is the fastest-growing company in the fields of electronic customer communication and mail management. As a leading provider of innovative solutions for digital customer communication, novomind AG offers software for service-based, personalised interaction with customers. This achieves noticeable increases in the efficiency of customer administration, as well as a fast return on investment. The service portfolio of the Products Business Unit includes the novomind Self Service Suite™. This software package contains all of the communication modules required for a customer service centre, which revolve around a central knowledge base: e-mail management, virtual customer consulting and systems for interactive real-time communication. In its Services Business Unit, novomind AG implements complex eBusiness applications. More than 40 big-name companies have already opted for novomind technology, including Citibank, Otto and the Deutsche Rentenversicherung Bund (German Pensions Association). Club Bertelsmann, EnBW and Mexx, as well as public sector institutions such as the German Bundestag and the Federal Ministry of Economics, are already using novomind systems successfully to back up their customer communication, increase their turnover and improve their public relations.
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almato GmbH offers innovative solutions that enable customer service centres to derive optimum results from every single customer contact. Their business activities revolve around the marketing and implementation of logging, quality monitoring and coaching solutions with a proven track record. With clients like CARGLASS, Citibank, Dresdner Direkt Service, Gothaer Versicherung, HanseNet, IKEA, Lufthansa, L’TUR, Otto Versand and Vivento Customer Services, almato is one of the market-leading suppliers in its field.
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novomind AG, Bramfelder Strasse 121, 22305 Hamburg
Pressekontakt: Andreas Gutjahr, Faktenkontor GmbH,
Tel.: 040/22703-5470, Fax: 040/22703-1470
E-Mail: andreas.gutjahr@faktenkontor.de,
Internet: www.novomind.com
almato GmbH, Hornbergstraße 39, 70794 Filderstadt
Pressekontakt: Thomas Geiling, Public Relations,
Tel.: 0711/707084-70, Fax: 0711/707084-88
E-Mail: PR@almato.de,
Internet: www.almato.de
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