|
|
|
|
|
|
|
Germany’s first virtual real estate agent is a sales whizz
|
|
Virtual agent assists visitors looking for real estate units at www.falkenried-piazza.de
|
|
70 percent of available apartment units sold
|
|
All office space rented out at full inner city rate
|
|
|
|
Hamburg, Germany, Januar 27th, 2006 –
She takes visitors to see individual apartments and offices, as well as providing detailed information about all real estate units currently offered by the Bayerische Hausbau GmbH (BHG). "Marie-Louise" is Germany’s first virtual real estate agent. The Real Estate Award prizewinner provides real estate assistance at www.falkenried-piazza.de and is fast becoming a top-notch sales representative. Working together with a team of human colleagues, "Marie-Louise" managed to beat downbeat market trends to rent out all office units at full inner city rates - and sell 70 percent of all available residential units. The virtual sales whizz was developed by novomind’s partner kiwi interaktive medien using novomind technology.
|
|
|
|
Professionalism, competence and a friendly smile; these are the characteristics on display when Marie-Louise greets visitors to the www.falkenried-piazza.de site. She is available to answer any question - with the option of audio speech output - and significantly reduces the pressure on her customer service colleagues. A permanent connection to the company’s database enables the agent to display floor plans in real time and provide information on the current availability of apartment and office space.
|
|
|
|
Marie-Louise’s employer is delighted with the virtual employee. "Our aim with Marie-Louise is to stand out from the real estate crowd - by offering innovative options and top quality service. We were particularly impressed by the combination of the agent-based information service and the interactive floor plans, which enabled all the relevant information to be communicated. Two thirds of the questions we received about the available residential and office units were asked online. That’s a huge proportion, and a good indication that the website and online agent appealed to our potential clients," says Ralf Kadenbach, Managing Director of the Hamburg branch of the BHG.
|
|
|
|
novomind AG is the leading provider of digital customer communication solutions enabling optimized processes and lower costs. The product department’s portfolio includes e-mail management systems, as well as virtual customer services assistants and systems for interactive communication in real time. The novomind services department develops complex e-business applications, including scalable online shop solutions. novomind’s products and solutions focus on future-oriented service, efficient and personalized communication, and higher-performance administration. A rapid ROI is guaranteed and ongoing, long-term customer loyalty ensured. Leading companies from across the market sectors - including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) - have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.
|
|
|
|
kiwi interaktive medien is based in Hamburg and is one of Germany’s top multimedia agencies. Since 1993, the company has been planning, designing, shaping and realizing digital advertising and information projects (online and offline). Virtual website characters who answer questions about the products on offer or simply chat with visitors have been part of the process from the very beginning. Charlie was the voice of the city’s Hamburger Morgenpost newspaper, Twipsy represented Expo 2000, Leo stood for Schweppes, the talking petrol pump was spokesperson for the JET gas station chain and Marie-Louise Neugebauer is a real estate adviser and sales agent for the BHG.
|
|
|
|
|
|
