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Faster replies secure customer loyalty
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novomind and almato present new solutions at a business lunch in Cologne
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More than three out of four contact centres want to speed up their answering time for e-mail enquiries
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Hamburg, Germany, May 30th, 2006 –
More than three out of four contact centres in Germany plan to reply to e-mail enquiries faster in future. This is the service centres’ response to the customers’ desire for a speedier reply—most consumers expect a response from companies within 24 hours. The new service is designed to secure greater customer loyalty and so to increase turnover. In order to improve the e-mail service, businesses need new software solutions and trained staff. The Hamburg software developer novomind and the Stuttgart provider of quality monitoring and coaching solutions, Almato, introduce new potential solutions and models that have already proven their worth in practice.
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On Tuesday, June 13th, 2006, specialist and management staff of contact centres will have the opportunity to find out all about the latest challenges at a business lunch in the tower of the Mediapark in Cologne.
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T-Systems will be talking about the company side of business. The business customer brand of Deutsche Telekom and leading provider of IT and telecoms services handles the electronic customer services of leading online retailers, among others. Another representative of the practical side is Stefan Johannsen of CARGLASS. He reports on his company’s success with the e-learning software Click2Coach from almato. For more information about the business lunch in Cologne as well as reservation details, please visit: www.novomind.com.
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almato GmbH provides innovative solutions that enable customer service centres to get the best results from every single customer contact. The main focus of the company’s business activities is on the sale and implementation of quality monitoring and coaching solutions. At the same time, almato also provides a full service for its software solutions. Customers such as CARGLASS, Goodyear Dunlop, IKEA, Lufthansa and L’TUR are just some of the customers already cooperating successfully with almato.
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novomind is a software developer in Hamburg and the fastest-growing company in the field of electronic customer communications and mail management. As the leading provider of innovative solutions for digital customer communications, novomind AG provides software for service-oriented and personalised customer dealings. The software not only optimises efficiency in customer administration significantly, it also gives the user a faster return on investment. The portfolio of the Products division includes the novomind Self Service SuiteTM. The software package contains all the communication modules necessary for a customer service centre on a central knowledge basis: e-mail management, virtual customer consulting and systems for interactive, real-time communication. The novomind AG Services division implements complex e-business applications. More than 40 major companies have already decided in favour of novomind technology, among them Citibank, Otto, Yello Strom and the German pension institution Deutsche Rentenversicherung. Club Bertelsmann, EnBW and Mexx as well as public-sector users, such as the German Bundestag (parliament) and the German Department of Trade and Industry, have already successfully introduced novomind systems to optimise their customer communications, turnover and PR.
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