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Can’t keep up with your inbox? Help is at hand for eBay Powersellers!
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Scheduled to coincide with the 2nd eBay symposium: an e-mail solution for professional eBay sellers
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Hamburg/Jena, Germany, June 16th, 2004 –
novomind, software provider for professional customer communication and Ageto, services and software specialists for the online marketplace, have joined forces and will be collaborating under the name "iMail4auction" to develop a joint e-mail solution for professional eBay sellers (known as "eBay Powersellers"). The solution will be presented for the first time at the 2nd eBay symposium from June 17th-18th in Bad Homburg, Germany.
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Professional eBay sellers are currently faced with the problem of responding to large numbers of incoming customer e-mails within a very short timeframe. Research has shown that many of these e-mails contain similar or identical queries which can be answered automatically. novomind iMail4auction analyzes all incoming e-mails and generates a suitable response according to a series of pre-defined rules. More complex e-mails requiring individual attention are forwarded on to the eBay seller. Status e-mails sent to the seller by eBay are also forwarded on directly.
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A self-service portal has been set up online at www.imail4auction.de to generate automatic responses to e-mail auction item queries. This significantly reduces the pressure on eBay sellers and ensures that no e-mail is left unanswered. The solution is based on "novomind iMail™", a leading e-mail response management system which will in future be available to all eBay sellers as an ASP solution. In just a few easy steps, the eBay seller can set up a virtual service assistant, available round the clock to process and answer customer queries efficiently and effectively. Experience has shown that iMail™ can slash the time and effort involved in processing an e-mail by up to 60 percent. Sellers interested in the solution can sign up now for the new service at www.imail4auction.de
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About novomind
novomind AG provides software for the customer communications sector, enabling optimized processes and lower costs. The solution focuses on future-oriented service, efficient and personalized communication and higher-performance administration. The self-service solutions provide e-mail management, real time communication and automated customer services via virtual assistants known as novomind IQ agents™. Leading companies from across the market sectors – including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) – have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.
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About AGETO
AGETO GmbH is a software and services provider for online marketplaces. The company focusses on the integration of available IT solutions and business processes. A number of mail order providers have already opted for the eBay-certified AGETO eBay Web Service ASP solution, including the Baur Versand and the Max Bahr online DIY stores. Close cooperation with experienced eBay sellers and professional marketing agencies enables AGETO to offer its clients comprehensive service and solution packages to eguarantee success in the online marketplace.
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