Current novomind News

December 20, 2004

Internet Santas are unreliable and lazy more ...

December 17, 2004

Spam threatens e-mail customer service more ...

December 14, 2004

IT projects with money-back guarantee more ...

December 10, 2004

Virtual librarian in the Hamburg State Library more ...

December 07, 2004

Companies ignore customer e-mail requests more ...

November 30, 2004

E-commerce: Older customers are better customers more ...

November 30, 2004

Bestsellers in the run-up to Christmas more ...

November 23, 2004

Online service is still an alien concept in the public sector more ...

November 17, 2004

E-commerce: woman experience technical problems and men get lost more ...

November 12, 2004

Web flirt: how virtual assistants cope with inappropriate questions more ...

November 09, 2004

Bild.T-Online: new software for better customer service more ...

November 04, 2004

novomind takes virtual agents to Sweden more ...

October 27, 2004

E-commerce: online shops are not in shape for the run-up to Christmas more ...

October 07, 2004

Companies to invest in digital communication more ...

September 16, 2004

Looking for that little bit extra? Companies are cloning their best sales assistants online more ...

September 06, 2004

Customer communication: E-mails replace service staff more ...

August 31, 2004

Health reform: virtual assistant answers citizens’ queries more ...

August 02, 2004

Last minute holidays online: one in four customer e-mails is left unanswered more ...

July 09, 2004

First virtual army officers on duty online more ...

June 22, 2004

Companies struggling to cope with the flood of incoming e-mails more ...

June 16, 2004

Can’t keep up with your inbox? Help is at hand for eBay Powersellers! more ...

April 16, 2004

Every day, 18 million customer e-mails are left unanswered more ...

January 29, 2004

Companies are not responding quickly enough to incoming customer e-mail inquiries more ...