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Computer Channel implements novomind IQ™:
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www.computerchannel.de, Germany's most popular computer-related website, implements IPI agent™ Webke.
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Hamburg, Germany, 24th September, 2001 Webke's knowledge is pretty advanced: she provides visitors to the www.computerchannel.de website with instant product and brand information, guides them through the various categories and has no objection to users who just want to chat. What's more, she offers expert advice about the website's key feature: the test database that contains non brand-specific hardware and software test results. At any time of day or night – Webke is an IPI agent™ created by the Hamburg-based software company, novomind AG, and is available 24/7 to greet and assist website users.
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The virtual assistant has her hands full: each month, computerchannel.de deals with 6.6 million visits, 26 million page impressions (IVW: August, 2001) and a total of 772,000 unique visitors (Netvalue: July, 2001), making it one of Germany's most popular computer-related websites. But Webke is more than equal to the task: she is capable of informing, guiding and assisting over 1,000 concurrent visitors, who particularly appreciate the natural language search function that enables Webke to search the comprehensive website content. One of the highlights of the software solution is the interface which it provides to the complete Computer Channel product database. his enables users to access all the latest hardware and software test results, whilst providing a simultaneous consultancy session in real time.
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Thanks to this technology, computerchannel.de can offer its visitors 24-hour online assistance – instantly and efficiently. "Webke is an additional friendly presence on our website," according to Computer Channel's project manager, Yvonne Emig. "Efficient communication with users provides us with a clear competitive advantage and is vital for a complex and highly popular website such as computerchannel.de."
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About novomind:
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novomind Inc. was founded in 1999 and is one of the leading providers of intelligent software solutions that open up new dimensions in internet company-client relations and allow companies to increase turnover and cut costs.The novomind systems bring the human touch to the internet and allow future-oriented customer services to be integrated into eCommerce.The novomind IQ standard software enables virtual web agents to be developed to guide the user interactively through internet events, provide him or her with personalized advice and create intelligent user profiles. novomind TrueTALK™ enables users to be connected to a Live Operator based in a call center. There are currently over 50 employees working for novomind Inc. The company's clients include well-known concerns such as Bertelsmann (bol.de/bol.uk), Gruner +Jahr, Otto and the Heinrich Bauer Verlag publishing house.
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About Computer Channel:
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G + J Computer Channel GmbH was founded in June, 1999, as a subsidiary of Gruner + Jahr AG. The company has branches in Munich (head office) and Frankfurt, as well as offices in San Francisco and London. The www.computerchannel.de site went online in February, 2000, and has since established itself as Germany's most popular computer-related website.
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Computer Channel represents an independent platform which users can utilize to exchange computer-related advice and information. A team of experienced journalists, online experts and test reporters provide users with downloads, all the latest news and market overviews, as well as valuable product and brand information. Non brand-specific product tests, sales advice that includes objective price and product comparisons and online order facilities complete the list of features which the site has to offer.
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Press contact:
Going Public GmbH
Martina Ladewig, Maren Wittern
Burchardstrasse 17
20095 Hamburg – Germany
phone +49.40.20 00 05-25
fax +49.40.20 00 05-55
email info@goinggroup.de
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